Acura of Lynnwood is a full-service new and used luxury car dealership and will assist you with the purchasing process the best way we can. Also, the mechanics at our dealership are car repair experts and will make your vehicle run like new. Acura of Lynnwood is a full-service new and used luxury car dealership and will assist you with the purchasing process the best way we can. Also, the mechanics at our dealership are car repair experts and will make your vehicle run like new.
Acura of Lynnwood is a full-service new and used luxury car dealership and will assist you with the purchasing process the best way we can. Also, the mechanics at our dealership are car repair experts and will make your vehicle run like new. Acura of Lynnwood is a full-service new and used luxury car dealership and will assist you with the purchasing process the best way we can. Also, the mechanics at our dealership are car repair experts and will make your vehicle run like new.
Acura of Lynnwood is a full-service new and used luxury car dealership and will assist you with the purchasing process the best way we can. Also, the mechanics at our dealership are car repair experts and will make your vehicle run like new. Acura of Lynnwood is a full-service new and used luxury car dealership and will assist you with the purchasing process the best way we can. Also, the mechanics at our dealership are car repair experts and will make your vehicle run like new.
On September 20th, 2016, I brought my 2006 Acura RL to the Acura Lynnwood Service Department for the Airbag Inflator Recall service. When my car was returned to me, I immediately noticed my umbrella was place on the passenger seat. My umbrella is always located underneath my passenger seat, and since they were replacing the airbags, there was no reason for my umbrella to have been moved. I took the umbrella out then saw a fresh, giant rip in my leather seat that looked like it was caused by mechanic tools. I ran back to the service counter to inform them of the damage to my car. The service agent at the counter asked me to wait for their service manager to resolve the issue. The service manager, Robert Lacher, told us to wait at the counter while he talked to his staff. After 45 minutes of waiting, he came back to tell me that his technician, Jon Lai, who performed the work on my car, convinced him that the rip was there before and it was covered under a towel. I had no idea what towel they were talking about since there was no towel in my car when I dropped off my car and when my car was returned to me, there was no towel in the car. Mr. Lacher told me that there was nothing he could do for us since he trusted Mr. Lai's statement. We asked him, "Does it mean you don't believe your customer? We brought the car in without any damage to the seat now we got a huge rip after the service." Mr. Lacher since he kept saying that he trusted Mr. Lai because he has known him for 25 years, and discounted anything we had to say involving the matter. Mr. Lacher chose not to investigate the situation in depth or resolve the issue. Mr. Lacher ignored the fact that that there was no towel and how Mr. Lai riffled through my car to find something to cover the damage. Mr. Lacher insisted that since Mr. Lai said that the rip was on the seat before, he would not pay for the damage and would only look into how much money it would cost me to fix the damage they caused.