I would like to appologize for any confusion about the lease end fee. The dealership does not decide these fees they come from the lending institution. I would be more than happy to discuss your concerns further if you like. Unfortunately when you send DMV your renewal payment for registration, we have no way of getting a refund for you. Please let me know if I can help answer any other concerns. I can be reached at (808) 871-1234.
Dropped my car off at 10:30 and got a free shuttle ride nearby. At 1:15 I hadn't heard from them so walked a mile back. When I got back at 11:45 it was almost ready. Never had a call that it would be late or an apology. Would at least have liked an update saying it would be late vs it taking twice as long with no options