It is unfortunate that this customer is unhappy. At the time of completion all authorized repairs were working as designed.
Please note: Commercial use as a delivery vehicle with repeated stops and/or opening and closing of doors can cause abnormal wear and tear on on parts. Further repairs may be needed in the future.
I have a Ford S/D 6.0 L.
My first visit to the shop I was impressed, On time fixed and was no surprises with the the total money what I was quoted that was the price.
Cal the owner and Mat were very professional and honest.