AE Auto Care

great job again

We have been bringing our cars to A & E for many years. We always felt we were fairly quoted and repaired until this last time. Brought in the 2011 Cadillac, quote to fix was $574.39. Just felt that was high for the repair needed done. Went to 2 more repair shops for quotes. You were very high comparing. Why I wondered? d Had repair done for $350 in 2 hours and a new part, not rebuilt. ($225 more?)
Very, very disappointed.
dAlso, I had to leave the car at your place over a weekend and when I went to pick it up, I had to pay $50 for quote. Other 2 places did quote for no charge and I never had been to eiter before?
It sure has made me skeptical for all the other work we've had done over the years on both cars?? #Questionable. joanne schwartz

Aaron said the problem was not fixed. He said he dropped the vehicle off at this business after there was a big snow storm, so maybe they were not able to take his vehicle out on the freeway for a test drive to see if the problem was fixed. He stated the staff told him maybe it was just his tire rod, they replaced the tire rod, and that didn't do anything at all. He added he would still recommend the place because of his past experiences there.

Per per

Bla bla bla

I brought my car into A&E after my car accident. I was told that I needed a new wheel cover on the right front wheel since mine was damaged. I decided to have an oil change while I was there. I hadn’t heard from them regarding the wheel cover. I called 2 weeks after I was there only to find out that it wasn’t even ordered. The people on the phone wouldn’t own the problem blaming each other for the error. The wheel cover will now be there in 2 days. I am furious. I was referred to this shop and will never bring my car here again. I have nothing positive to say about A&E. Extremely disappointed.

It took 3 days for our Car to be inspected. After the wait, A/E replaced the Alternator thinking that was the problem---but it wasn't. The Car stalled out while driving--very dangerous. Rather than taking it back to A/E we went to the Dealership--they diagnosed the problem(Electronic related). Other repairs by A/E have been good--this one wasn't.

Not happy.

My car needed one more part added to the muffler system. Why didn't they call me and tell me that? Not just park it and tell me that it's all ready! What idiots!

Robert said this business did not fix the problem with his vehicle. They did not put it back together and told him that they could not fix it. They charged him $9 instead of the $45 they had originally told him because it took longer than they expected to look at it. He would not go back to them. This is a bad operation and they do not take care of their customers. He would not recommend them to others because of the reasons mentioned.

Bob said this business did not fix his vehicle, so he has to take it back.

Excellent

The work that was done appears to be good. The communication was also good in that I was given updates of what was being done. The lady working the desk was very kind and courteous. My one big disappointment is that they were working on a family vehicle (mini van) and it came back smelling like cigarette smoke. My children noticed and complained of the smell. And I did not care for it either as I have allergies. We are non smoker and should not have our vehicle smelling this way.

Nick said all right not bad. Sometimes they say something and they say well that's not what it was, so have to jack up the price a little because it was something else. He's pretty happy or satisfied with their work. He just fixed it and something broke. It's kind of fishy that something else breaks or something else goes wrong. Some things are kind of suspicious or fishy. He added he keeps going there so he must be satisfied.

Pat said he had a few problems with the business because they did not always provide him with the service he expected. He goes there for body work, oil changes or when he has to have the brakes done. He also said he will not go anywhere else and he has no other complaints.