On 2/10 we installed an EVAP valve and performed a drive cycle of 67 miles to confirm that the vehicle's computer recognized the repair. If the valve we installed failed, it is under a 2 year/24,000 mile parts and labor warranty which can be performed by any NAPA AutoCare Center. As there can be 1,000 possible causes for the check engine light to come on, the current light could be for a completly different reason. We are sorry that Teresa R. is unhappy, but we have not heard from her.
Mr. Jeffries 1990 300ZX had an original crossover hose leaking that is located at the back of the engine. To replace the bad hose, two heater hoses, also original, had to be removed. We recommended replacement of these hoses and Mr. Jeffries agreed. Unfortunately, 1 hose was not available until the following Tuesday and Mr. Jefries could not wait as he was moving to South Carolina. After repair we pressure tested the system, test drove the vehicle and ran thermostat/fan operations tests. NO LEAKS. Mr. Jefferies was encouraged by the owner to have the heater hose replaced as soon as possible. Mr. Jefferies has called about his continuing leak. He has been encouraged to go to any NAPA AutoCare Center to have it checked. Friday 11/8/13 he called and made an appointment to bring the car in for a followup. He never arrived. The leak may be a failure of the remaining original heater hose and not our repair. Unfortunnately, we don't know as Mr. Jefferies continues to drive his car and not have it checked.
Why did I pay them $5000.00 to get my engine replaced and I am still having pretty much the same problems as I did before they replaced my engine? Every time I take it back to get it checked, they say something else is wrong (i.e. electrical, sensors, etc..) which cost me more money. They put a rebuilt engine in my car and the last time I took it in they said that my engine may need to be flushed to get the contaminants out in order to keep the lifters from sticking at an additional cost of $150.00. Keep in mind that I have only done one oil change since I got the car back from them, I don't drive it that much. In my opinion if I pay you $5000.00 to replace my engine, this should be part of the install? Not an after the fact additional cost, that is very bad business. You should take every step possible and go out of your way to make sure it is done right the first time. We was told that this engine would come with a one year warranty that would cover everything per Beverly, but according to Scott its covered only on the install very confusing and so far it hasn't covered anything yet according to them....I am currently $5500.00 in the hole and still having the same problems as I did before. They are good at confusing the customer because Scott will tell you one thing and Beverly will tell you something else. I am surprised because they we're highly recommended to me by a friend. I trusted them to replace the engine in my car and do it right the first time in. The very car I that I put my family, the people I love most into on a daily basis and they totally dropped the ball. I will not ever refer anybody to this place for anything nor will I be back because if something happens to the engine I am more than sure that it will not be covered by the warranty.