I am very sorry that you are not satisfied with your visit, but that is not quite the sequence of events. You did ask for a quote for a pulley and belt, but your vehicle actually required the entire tensioner assembly. Thus the difference in cost. A estimate over the phone is sight unseen with zero diagnosing. We cannot and will not promise an exact figure over the phone.
We did pay to tow your car in, after it was slung off by driving through a deep puddle on a rainy day, and upon arrival we re-installed the dismounted belt in plain view of where you were sitting. I also then printed out the Factory Chrysler Technical Service Bulletins that were issued for your van, stating there was a manufacturer defect in the design of the belt system on that engine. I gave you the part numbers to the Upgraded Part Kit that is sold by the Dealer, along with info on possibly gaining from the reimbursement program Chrysler offers customers who have had issues so you could hopefully retrieve some of the investment on your van back. I apologize deeply if anyone came off as rude during your visit.
Thank you!Jason Larkins