Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

673 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


AN
Anchalee N.
Essex, MD
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Anchalee said the staff paid attention to detail and they were efficient. They were also very informative.
This review was collected via phone interview by Customer Research Inc.

ES
Emily S.
Essex, MD
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2017 Category: Service
Emily said she had a scheduled appointment for 8:30 am. She was told the work on her vehicle would take an hour and a half, but she sat in the waiting room for 3 hours watching people that did not have appointments get in and out before her.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 12/28/2017

We are sorry you had to wait this long.  Sometimes inspections take longer than the predicted time.  We will do better.


CB
Corliss B.
Middle River, MD
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Corliss said she was grateful for their honest service.
This review was collected via phone interview by Customer Research Inc.

MF
Marylou F.
Essex, MD
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017
Oil change
I have been doing business with All Phase for several years. I have a new car now and brought my car in for an oil change. I had an appointment and stayed while my car was worked on. I was in and out in less than an hour. Really nice, friendly people. Bathroom was very clean.

RK
Robert K.
Sparrows Point, MD
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
Robert said the staff was great to work with.
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Middle River, MD
Chevrolet Monte Carlo
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017 Category: Service
Spoke with Ray. He said they told Ron that he needed a whole new steering column and wanted to charge too much. They charged him $100dollars for the diagnostic and didn't work on the vehicle.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 11/09/2017

We spent over an hour diagnosing that vehicle while you waited.  You seen the column completely dissembled and then put back together.  That's what your $100 charge went towards in which you agreed to pay before we touched the vehicle.  Our conclusion was a internal defect in the column.


MR
Maranda R.
Abingdon, MD
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Maranda said the service was very good. The employees were nice and helpful. They let her know everything she needed to know.
This review was collected via phone interview by Customer Research Inc.

DC
Dolphis C.
Middle River, MD
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Dolphis said the staff got the vehicle done the same day. The staff did what he wanted them to do. They did an excellent job, and it was very timely. The service was really good. He was offered a ride home.
This review was collected via phone interview by Customer Research Inc.

RF
Roy F.
Essex, MD
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2017 Category: Service
Roy said this business was top notch from start to finish. They were wonderful to work with.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Essex, MD
Scion tC
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2017 Category: Service
Mark said this business was okay.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Rosedale, MD
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
Routine Maintenance
All work done as expected and in a timely manner great job!!

KG
Kevin G.
East Northport, NY
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2017 Category: Service
Kevin said this facility was thorough.
This review was collected via phone interview by Customer Research Inc.

PA
Phoebe A.
Baltimore, MD
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Pheobe said this business provided good service and they were efficient. They did as promised.
This review was collected via phone interview by Customer Research Inc.

NR
Nicholaus R.
Essex, MD
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Nicholaus said this business was fast and friendly.
This review was collected via phone interview by Customer Research Inc.

SB
Stephen B.
Middle River, MD
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2017 Category: Service
Stephen said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RA
Robin A.
Middle River, MD
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Spoke with Robin's husband. He said this business was convenient and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

PS
Prince S.
Baltimore, MD
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/30/2017 Category: Service
Prince said the business provided good service. They treated him with respect and they also gave him a gift card. They were a little expensive.
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners from All Phase Auto Repair responded on 09/25/2017

We strive for perfection and will work harder to make that "Good Service"
"Great Service".


ES
Emily S.
Essex, MD
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Emily said she had the best experience at this business. Terry is very friendly, helpful, and patient. He is the best customer service person she has ever dealt with. The staff was accommodating, considerate, kind and she plans to continue to go there.
This review was collected via phone interview by Customer Research Inc.

HP
Henry P.
Sparrows Point, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017 Category: Service
Henry said it was a very simple experience. It was quick and easy service. He was in and out. He had an inspection done and they told him what was wrong with his vehicle. They did not charge him anything extra for that. The owner is a very close friend of his.
This review was collected via phone interview by Customer Research Inc.

EB
Ed B.
Tiverton, RI
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Ed said this business is accommodating, knowledgeable, efficient, professional, friendly and good.
This review was collected via phone interview by Customer Research Inc.