We are sorry you had to wait this long. Sometimes inspections take longer than the predicted time. We will do better.
We spent over an hour diagnosing that vehicle while you waited. You seen the column completely dissembled and then put back together. That's what your $100 charge went towards in which you agreed to pay before we touched the vehicle. Our conclusion was a internal defect in the column.
We strive for perfection and will work harder to make that "Good Service"