ReScore Reviews™ (2)
As discussed with the original appointment, we would like to see you back if conditions do not improve. We did not want to throw parts at your system if we did not see a definite failure. Since you had just came from a hard pulling trip then we thought it may have been a failure due to the load being pulled on hills. We did make note with you that there may be other issues but we would let you run it and let us know if things didn't improve.
When we are working on a 1985 pickup and the truck has multiple problems that needed addressed, and there is no desire to repair it correctly, then we can't make a dependable vehicle. We said it needed a carburator and it still needs one. We can't make miracles out of fuel leaking carburators. First a starter and then a defective fuel pump that the customer installed, then leaking carburator, then timing that the customer adjusted himself. I am sorry we could not get it to all be fixed with one swift wave of the magic wand.
I am sorry you feel we did not do a good job for you. We had to remove the battery and terminals to clean the corrosion that had been built up over time. If this had been done with every oil change it would not have been in the condition it was in. This was most likely the reason for intermittent power loss. This did take us time and is not included in the standard oil change. I am sorry you felt like you were charged excessive. We were only doing a complete and proper repair. As for the oil cap, I recognized we may have missed tightening it. I have offered to clean your engine and replace the lost cap but you are not willing. Hope you have better luck getting work done at your new location who claims they would have done the work for free.
I am sorry there was a misunderstanding. When you brought it in and asked for diagnoses and removal of the broken part, we went ahead with those things. When we talked to you on the phone, you said OK so we thought we were moving forward on the same page. I know the car runs much better and we worked with you on the payment. I would like to discuss this with you and find out where the communication breakdown happened. You have been a valued customer for several years and we would not want that to change.
Thank You for responding. I am hopeful we were able to earn a better review this time. Unfortunately we cant always control our suppliers parts quality and with your car we definitely had some supplier issues. I hope we were able to resolve your problem and have you as a continued customer. In situations like this I hope you find we do stand behind our work and we are not done until everything is proper. Sorry for your inconveniences.
Scott, I am glad you came back and gave us another chance. Sorry for having the delay on getting it done the first time. I am glad you were still able to recommend us to others and will make sure we give the best service possible.
In February 2019 I brought my car in for a new serpentine belt. I was told my valve cover gaskets were leaking and needed to be replaced to fix my oil leak. I had never had an issue with an oil leak, so this was quite unexpected. I did always run a "hot" smell that they reassured me would resolve with this repair, so I went ahead with that repair. Unfortunately, it didn't fix the "hot" smell. They also told me my rear shocks were "totally shot", but both of the local tire shops disagreed, so thankfully I put off that repair.
Fast Forward to 2020, I got a text from them asking if I needed any work done. I had a persistent oil leak in my SUV that wouldn't go away, and I had been told that it was the oil pressure switch by anther shop. They gave me a much better quote so I brought in in for a super expedient repair at about $150 better than I'd been quoted by the shop who diagnosed it. Under the usual circumstances I'd be really thrilled. BUT - that wasn't the cause of my oil leak. I can't really fault them for fixing what I told them to fix, but I spent about $350 fixing something that didn't need to be fixed, and they didn't mention the oil leak.
Fast forward - I'm still leaking, of course, so I take it back for a diagnosis. They kept the vehicle for 2 days and told me I had a rear-main seal leak, which would be $1000 repair. I didn't have it at the moment, so I paid the $130 diagnostic fee and took her home. She sat in my driveway for another six weeks while I saved, and while I was talking with my other half about making the appointment, he suggested that we suffer the inconvenience of getting a second opinion.
Thank goodness I did! Turns out it was not the rear main seal. So I nearly dropped $1000 more on a repair that STILL would not have fixed my oil leak. It remains to be seen how they would have handled that once they dropped the transmission and figured out the seal was fine. I understand mechanical diagnostics are a bit medical in nature, but you can't afford to be wrong with 4 figure repairs. I got the right diagnosis from my 2nd opinion, and am (finally) leak free.
I'd still use them for maintenance. They do good work and have great prices. But I won't trust them to diagnose my vehicles in the future.