Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

544 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
98% Would Recommend
Latest Review 8 days ago

Reviews


GD
George D.
Los Angeles, CA
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2015 Category: Service
George said the service at this business was good.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
La Crescenta, CA
Ford Probe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2015 Category: Service
Michael said the business was great, but there were still a few loose ends.
This review was collected via phone interview by Customer Research Inc.

DC
DAVE C.
Glendale, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2015
Service
Staff are honest about what's urgent and not

AK
ANDRE K.
La Crescenta, CA
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2015
Warranty!
Andrew is the best. He works with you and explains things clearly.
Juan F. G. from Allstate Auto Repair responded on 04/17/2015

Thank you Andre, we appreciate your business and your recommendation we strive to keep been an AAA 100% customer satisfaction shop and keeping you happy is how we do it. Thank you for your comments

Juan


MM
Marc M.
Tujunga, CA
Nissan Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2015 Category: Service
Marc said the staff is very knowledgeable and points out things that need to be done to his vehicle.
This review was collected via phone interview by Customer Research Inc.

EN
ELIZABETH N.
La Crescenta, CA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2015
usually good service
Always friendly, service-oriented, part of the community/family, usually competent and efficient.
Juan F. G. from Allstate Auto Repair responded on 04/15/2015

Hi Elizabeth, thank you for the recommendation and yes, you are family to us is always good to see you.


MK
MICHEAL K.
Tujunga, CA
Pontiac Torrent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2015
ok
ok

LL
Larry L.
Whittier, CA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2015 Category: Service
Larry said the business is very good and friendly.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 03/20/2015

Thank you Larry for the recommendation and for giving us an opportunity to work on your diesel truck.


WG
William G.
Tujunga, CA
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2015 Category: Service
William said everyone at this business is very courteous and competent. The prices are very high.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 03/13/2015

Thank you William for your business and the recommendation. I want you to know that our pricing is calculated to only cover our costs and allow us a fair profit, nothing more. The quality of the replacement parts and the technicians that we hire to do the job are the highest in the industry to offer our 3yr 36k mile nationwide warranty. Thanks again for your input.


EH
ELIZABETH H.
La Crescenta, CA
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2015
Thanks!
I always trust taking my truck here. This last time, it did take quite a bit longer than in the past but ultimately, I was very happy with the service. Thanks!
Juan F. G. from Allstate Auto Repair responded on 02/09/2015

Thank you Elizabeth for taking the time to give us your feedback we always look for ways to improve our customer service. Also thank you for the kind words. 

Sincerely Juan.


PM
PATRICK M.
La Crescenta, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2015
Reliable service
The staff is friendly, helpful and knowledgeable.

CM
Charles M.
CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2014 Category: Service
Charles said the business provides good service, however they did not finish his vehicle until the next day because they were still working on some other vehicle.
This review was collected via phone interview by Customer Research Inc.

AA
Armen A.
CA
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2014 Category: Service
Armen said it would be nice if they would lower their prices.
This review was collected via phone interview by Customer Research Inc.

EB
Eddy B.
Los Angeles, CA
Scion xB
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2014 Category: Service
Eddy said the employees at this business are very helpful.
This review was collected via phone interview by Customer Research Inc.

JS
Joseph S.
Tucson, AZ
Saturn Vue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2014 Category: Service
Joseph said the business was good but it took a little longer than he thought it would. He was given more than one promise time due to the transmission needing to be reprogrammed. He was very inconvenienced with these delays due to him being out of town.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 09/02/2014

Joseph thank you for the review, we are working hard to make things better every time.


KT
Koichi T.
La Crescenta Montrose, CA
Lexus RX 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2014 Category: Service
Koichi said everything is okay and he is satisfied with the service provided by the business.
This review was collected via phone interview by Customer Research Inc.

KT
Koichi T.
La Crescenta Montrose, CA
Lexus RX 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2014 Category: Service
Koichi said it was a good service. He bought a new battery some months ago and it ran out. He took it back and they charged it for him. He is satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 05/29/2014

Mr. Tagawa thank you for your business we happy we were able to help you.


AT
ANGEL T.
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2014
Juan, you do a great job! Trustworthy, I've been taking all my car in your shop for the last 10 years!
All state is reliable, been taking my car here for years...

GR
GLORIA R.
La Crescenta Montrose, CA
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2014
everyone is about saftey and great service to customers.
The best part, as an Allstate customer, is knowing and feeling that their main interest is best quality service,repairs, and safety. Allstate associates are hard working, precise/accurate, very knowledgeable and glad they are just conveniently around the corner! THANKS GUYS!!! Cordially, your biggest Fan!
Juan F. G. from Allstate Auto Repair responded on 04/16/2014

Thank you Gloria, we are glad to be here for you.


Displaying Review 21 - 39 of 39 in total