Reviews
NK
Nicholas K.
California
BMW 750i
Verified Customer
ReScore Review™
Nicholas said the business resolved the initial dissatisfaction with a realignment.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Nicholas said the body work was not done properly and would not recommend them as a result.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 04/22/2015
HELLO NICHOLAS,
THANK YOU FOR CLEARING THINGS UP WITH ME ON THE PHONE TODAY. WE WERE CONFUSED SINCE WE DONT DO BODY WORK HERE. AGAIN THANK YOU FOR BEING A VALUED CUSTOMER.
ANDREW
EL
Eloy L.
California
Ford Pickup
Verified Customer
ReScore Review™
Eloy said he originally took his vehicle in because there was an issue with the spark plug. The business quoted him a price of $25 and he left $300 with them in case there was extra work needed. Once the hood was open, the price automatically went up to $300. When he picked up the vehicle, it was running rough so he took it back. They communicated the vehicle needed a spark plug wire which would be $180. He went to another business to purchase the wire but they installed it. The business initially stated the work would be guaranteed but he received a call after the work was completed that the manager would not guarantee the work. The business scheduled an appointment for him to bring the vehicle back in on the Saturday after the initial repair but later called to cancel. Therefore, he took the vehicle to another business and had it serviced. He would not recommend the business and would not go back because of what has already been shared. They were nice to his face to get him captive but once under the hood of the vehicle, everything changed.
This review was collected via phone interview by Customer Research Inc.
Original Review
Eloy said the business gave him an estimate on a vehicle for up to $200 but it ended up being $300. They overcharged him and charged him for a part which was an additional $85. He went under the hood of the vehicle and found pieces misplaced. The business called him and told him that their work was guaranteed but told him they will not carry a warranty on it. He ended up repairing the part the business should have done and they did not stick to their quote. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 03/03/2015
Hello Eloy,
Thank you for taking the time to talk to me on the phone and clearing up any misunderstanding. Like I mentioned we strive to maintain our top rating in the local shop market so again thanks for your input.
Andrew
Juan F. G. from Allstate Auto Repair responded on 03/31/2015
I think this person has us comfuse when we call on March 3, 2015 he was really happy with us he came in a weak prior and we installed one ignition coil for him free of charge and he told us how good we were and that he was going to comeback to let us do all the maintenace for his vehicle.
ES
Eric S.
California
Honda Civic
Verified Customer
ReScore Review™
Eric said the business called him and they talked about the aggressiveness of trying to sell him a radiator or belts and apologized.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Eric said this business suggested he have some work done to his vehicle that he did not think he needed. They told him he needed a new radiator and all he needed was coolant so they added some. They told him his belts were old and bad but when he asked them if they checked them they said no. That was strange for them not to check but tell him that because it is a big cost. He did not have any of it done and all they did was replace his headlight and wipers. He would not recommend them due to the reasons just stated.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 04/16/2014
Hi Eric
Thanks for the review and also taking time to talk to me about what seemed to be a miscommunication of what might be a cause to low coolant and a need to first perform a coolant pressure test to see if there is a leak. Like we talked about we are always looking for ways to improve our service to our customers like our new 3yr 36k miles nationwide warranty. I know your vehicle reliance and safety is important to you so we again thank you for allowing us to be a part of that.
Andrew
YH
Yun H.
La Crescenta, CA
Chrysler 300
Verified Customer
Yun said the staff is honest.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
CHARLES M.
Glendale, CA
Nissan 300ZX
Verified Customer
Great service
Great service. Can find hard to find parts on a 30-year old car.
Recommended
SS
Sharon S.
Glendale, CA
Porsche Cayenne
Verified Customer
Sharon said that she was very happy with the place, they are honest and she appreciates working with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
La Crescenta, CA
Ford Taurus
Verified Customer
Courtesy
Have always had good courtesy service at All State Auto Repair.
Recommended
KC
Kevin C.
La Crescenta, CA
Toyota 4Runner
Verified Customer
Kevin said the staff has always taken good care of him, they're honest, fast and thorough.
Recommended
This review was collected via phone interview by Customer Research Inc.
AB
Allen B.
San Fernando, CA
Honda Civic Si
Verified Customer
Allen said the staff was friendly, quick, and provided great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MH
Manny H.
La Crescenta, CA
Lincoln Town Car
Verified Customer
Manny said the employees were really professional. They informed him of his vehicle's needs. The service was a little pricey.
Recommended
This review was collected via phone interview by Customer Research Inc.
SB
Shana B.
Tujunga, CA
Honda Fit
Verified Customer
Shana said she has been taking her vehicle to this business for a long time and they are always very helpful and fit her in as soon as they can. She said the staff are good to customers and great to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
PP
Peter P.
Tujunga, CA
FIAT 500
Verified Customer
Peter said the service was good. He was very satisfied with Juan's service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RS
RICHARD S.
Glendale, CA
GMC Savana Cutaway
Verified Customer
Courteous, accurate service always.
if you can't understand my praise of this establishment in 4 words, I would say that your survey is flawed.
Recommended
Verified Customer
Monrovia, CA
Toyota Corolla
Verified Customer
Car alarm
Great customer service as always. Very dependable
Recommended
MR
MARK R.
La Crescenta, CA
Volkswagen Passat
Verified Customer
Always do great work!
As always, the folks at Allstate Auto Repair did a great job on my vehicle. This time it was a full brake job (it was time) and an oil change. All went well, and the car's behaving very well!
Recommended
DG
DANIEL G.
La Crescenta, CA
Ford Crown Victoria
Verified Customer
CUSTOMER FOR LIFE
I am one of Allstate's longtime and loyal customers Why have i been bringing my family's vehicles here for close to 15 years? Because i know Juan and his entire staff have my best interests at heart. I have done just about everything here: batteries, tires, tuneups, radiator replacement, and engine work. Juan is very honest and will explain what he feels is the true diagonosis of the issue. He makes sure your vehicle is running right. I would not hesitate to recommend Allstate to anyone.
Recommended
AP
Alfred P.
La Crescenta, CA
Dodge Charger
Verified Customer
Alfred said the staff at the place provided good service, worked with speed and everything was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Monrovia, CA
Toyota Corolla
Verified Customer
02.16.19
Always dependable and honest
Recommended
CR
Calvin R.
La Crescenta, CA
Ford Taurus
Verified Customer
Calvin said he received good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
EF
Eric F.
La Crescenta, CA
Honda Fit
Verified Customer
Eric said the staff was very communicative, friendly, informative and he was very pleased with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.