Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

( 425 Reviews )

98% Would Recommend
Latest Review 8 days ago

Reviews


TB
Tj B.
Los Angeles, CA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018 Category: Service
Spoke with Doris. She said the service was great. The staff fixed the issues quickly.
This review was collected via phone interview by Customer Research Inc.

MC
Martin C.
California
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Martin said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

VZ
Vince Z.
Los Angeles, CA
Mercedes-Benz ML320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018
Great Service
Always Trust this shop for all my needs on my 2001 ML 320
They even went above and beyond to help get me my radio code for my car and I have been coming ever since. Love those email reminders about having the car serviced!

KS
KEVIN S.
Los Angeles, CA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
Always a pleasure doing business Highly Recommended
Hey Family Steve Nancy Thank you both for the Service and Hospitality that you have shown me over the years of servicing my cars I really appreciate your honesty and kindness that I’ve received on all of my visits very accurate diagnosis until next time Kevin

MG
Mathew G.
California
Mercedes-Benz C240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Mathew said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

JM
Jonathan M.
Los Angeles, CA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Jonathan said the staff worked with him during his service.
This review was collected via phone interview by Customer Research Inc.

AA
Arshage A.
California
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Arshage said the business is a phenomenal facility. He said the business is excellent and great.
This review was collected via phone interview by Customer Research Inc.

AR
Allan R.
California
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Allan said the final detailing on the vehicle could use some work.
This review was collected via phone interview by Customer Research Inc.

TM
Tyrone M.
California
Mercedes-Benz CL-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2018 Category: Service
Tyrone said his experience with this business was average but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

SS
Saeed S.
Los Angeles, CA
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Saeed said everything was excellent. The people were wonderful and friendly. The service was great.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 03/06/2018

We appreciate you trusting our mechanics as well as everyone here,Thank you so much.

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

VH
Victor H.
Huntington Park, CA
BMW X5
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/19/2018 Category: Service
Victor said the mechanics are okay and the receptionist was nice and helpful. He was told the vehicle would be ready a week after he dropped it off. He made arrangements and plans according to the delivery time the business gave him. He received a call less than a day later saying his vehicle was ready. He scrambled to get to the business a soon as he could. He was told when he arrived to get the vehicle that the business would only accept cash as payment. He was not able to immediately return with the payment. He was told that he would be charged $500 for the business storing his vehicle. After this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 02/19/2018

That is very unfortunate that you feel that way,we strive to be very accomodating to and for our costumers. We did our best to work with you at this difficult time even when the insurance wasn't working with either yourself or us. Thank you so much for your review,Have a great week.

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

CC
Calvin C.
California
BMW 750i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Calvin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 02/19/2018

Thank you

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

HS
Hugo S.
Los Angeles, CA
BMW 745i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/15/2018 Category: Service
Hugo said he picked up his vehicle from this business the first time, but it was not fixed at all. He took it back and picked it up a second time. But it is still not working well. He feels it is the same problem he brought his vehicle in for originally. He spoke with Tony, who told him they changed the spark plugs, water pump and more, but he is not sure they did all of that. He drove a short distance and he again experienced the same issues, plus the check engine light came on. He then checked the oil level and it was very low. He feels quite frustrated because he paid a lot of money and his vehicle was not fixed. He will be returning again and hopes they will actually fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

CC
Curtis C.
California
Mercedes-Benz S430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018 Category: Service
Curtis said he could have gotten a better price but Nancy was great.
This review was collected via phone interview by Customer Research Inc.

JA
Joe A.
Alhambra, CA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Joe said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 02/19/2018

Thank you so much,always a pleasure.

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

AM
Armando M.
Pico Rivera, CA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Armando said the service was good and fast. Their price was reasonable but it was more expensive than what he was expecting.
This review was collected via phone interview by Customer Research Inc.

JC
Jose C.
Los Angeles, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Jose said everything he asked to be repaired came out great, but not 100 percent.
This review was collected via phone interview by Customer Research Inc.

JL
Jayce L.
Los Angeles, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Jayce said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DS
DARRELTON S.
Los Angeles, CA
BMW 745i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018
Good service
The suport thy give me and solutions to get the job doin is great for me, I will and do recommend this business to my friends.

AD
Avetis D.
California
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
Avetis said the staff at this business were the best.
This review was collected via phone interview by Customer Research Inc.