Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

209 Reviews

100% Would Recommend
99% Business Response
Latest Review 7 days ago

Reviews


TR
Tom R.
Parma, OH
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Tom said he was there yesterday and everything was fine. The business was fine, he didn't have a problem, he did his best, he did well and that's why he would go back. This was a good place to come.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/11/2019

Thank you for your kind words, Tom. We appreciate your business!


DG
DENNIS G.
Parma, OH
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Repair and maintenance car service
Al's is very dependable not only for scheduled maintenance but for unexpected car problems. Our car had an unexpected loud noise and we were able to take the car in the same day we called to have it checked out and it was fixed that day. We trust Al's for their great service and dependability. We have been a customer since they opened. Marty has worked on all of our cars through the years and has done a great job. Thank you!
AL D. from Al's Auto Service Inc responded on 09/07/2019

Thank you for your kind words, Dennis. We try to address all of our customers' concerns and repairs in a timely fashion. We're glad we were able to get you back on the road quickly!


JN
Jim N.
Parma Heights, OH
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Friendly and very competent staff.
Great automotive repair shop, friendly staff.
AL D. from Al's Auto Service Inc responded on 08/30/2019

Thank you for your kind words. We appreciate your business!


DF
DON F.
Avon Lake, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Superior, as always!
Al's Auto Service is always honest, done well, friendly, timely, ...add as many superlative adjectives as you can. They will all be appropriate for the best auto service anywhere!
AL D. from Al's Auto Service Inc responded on 08/29/2019

Thank you for your kind words. We're lucky to have such great, patient, understanding, loyal (etc. etc.) customers like you!


GK
Geoffrey K.
North Royalton, OH
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019
Oil change
For $43.49 it is not worth it for me to change my own oil. Plus everything else that's part of the service. This is the deal of the century!! My truck was done in less than an hour. Great service! See you in 3OOO miles !!!
AL D. from Al's Auto Service Inc responded on 08/19/2019

Thank you for your kind words, Geoffrey. We'll see you in 3000 miles!


RH
Robert H.
Parma, OH
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Robert said the employees provided good service. The work was at a reasonable price.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2019

Thank you for the kind words, Robert. We appreciate your business!


TK
Tatiana K.
Parma, OH
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Tatiana said she is very pleased with this business. They did what they promised to do on her vehicle and they did it on time. She added that she would like thank them for their excellent service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2019

Thank you for your kind words, Tatiana. We hope that you will consider us for your vehicle's future maintenance needs!


MF
MS. F.
Parma, OH
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Service
Place is clean—employees are very friendly and knowledgeable.. Service was prompt and waiting time was minimal.. Highly recommending knew exactly what was being done.. Marty explained everything that was done..
AL D. from Al's Auto Service Inc responded on 08/08/2019

Thank you for your kind words! We try to make your visit go as smooth as possible.


CC
CHRIS C.
Parma, OH
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
My Service
The service at Al's is great . I needed my van back as soon as possible , it was fixed the next day . I would highly recommend this service garage . There people are knowledgeable on all makes & models of vehicles. Also they work on lots of classic cars. If you need service ,this is the place .I take all my rides there,YOU SHOULD ALSO ........CHRIS C
AL D. from Al's Auto Service Inc responded on 08/07/2019

Thank you for the kind words, Chris. We're happy to help keep our customers on the road!


ML
Mark L.
Parma, OH
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Mark said the business does good service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/23/2019

Thank you for your kind words, Mark. We're glad that we can help you!


JW
JULIA W.
Parma, OH
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Feed back
Everyone was very niice and he did a great job and i would return and i would recommend him .
AL D. from Al's Auto Service Inc responded on 07/17/2019

Thank you for your kind words, Julia. We appreciate your business!


TR
Tom R.
Parma, OH
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Tom said they are wonderful.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/17/2019

Thank you for your kind words, Tom. We're glad we can help keep you on the road!


JC
JUDY C.
Cleveland, OH
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Prompt
Explain whatever they do are always on time . Never had to return because something wasn't done correctly
AL D. from Al's Auto Service Inc responded on 07/11/2019

Thank you for your kind words, Judy! We strive to provide quality service for all of our customers.


AS
Al S.
Parma, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Al said this business has excellent service. They are very dependable with reasonable prices. Their promise time is accurate.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/10/2019

Thank you for your kind words. We appreciate your business!


BD
BOB D.
Parma, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Highly recommend Al's Auto Service 5 stars!
This was my second repair service at Al's. I am happy to report that I received prompt service, a fair estimate of repair cost and quick phone replies. Cost repairs can get pricey, but I trust Al's to give me an accurate honest opinion of what needs to be done. Repairs done right and I couldn't be happier. Highly recommend Al's Auto Service 5 stars!
AL D. from Al's Auto Service Inc responded on 07/02/2019

Thank you for your kind words, Bob! We're glad we were able to help keep you and your vehicle on the road.


BG
Bob G.
Parma, OH
Chevrolet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Bob said everything works and he gets good service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/15/2019

Thank you for your kind words, Bob. We're glad we can keep you on the road!


MM
Mr M.
Parma, OH
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Spoke with MR's wife. She said he is efficient, he checks everything and she believes he is honest.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/15/2019

Thank you fo your kind words. We're happy to service all of your vehicle's service needs!


JR
Joe R.
Cleveland, OH
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Joe said everything has been great and there have been no issues.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/06/2019

Thank you for your kind words, Joe. We're glad to provide great service for you and your vehicles!


GV
Gary V.
Parma, OH
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Gary said the service is good. He mentioned that the staff is very professional and friendly. He stated that the work and parts are of a high quality. He also said that the location is very convenient.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/05/2019

Thank you for the kind words, Gary! We appreciate your kind words.


DF
DON F.
Avon Lake, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019
Expertise, Courteous, Friendly, Honest
Al's auto service has the expertise to repair an auto well the first time it goes in. The staff is courteous, friendly, honest. They are the best we've experienced in our 106 years (combined) of driving a car.
AL D. from Al's Auto Service Inc responded on 05/29/2019

Thank you for you kind words, Don. It's a pleasure to see you two, and we're happy to keep you both on the road!