ReScore Reviews™ (5)
Hi Kathryn, I'm Gregor the shop manager.
I talked with Zach the service adviser so I could find out what had happened. The reason for trying to give you a loaner was due to the fact that both county road E. and Scheuneman road are both under construction. So trying to figure out when parts are going to get to us is hard and if everything goes as planned the rear shocks should only be about an hour repair, but with rust & the construction Zach was just trying to make your visit better.
To address the amount you have spent in a year, I looked back in your history. 1. visit we found the battery was leaking acid and had corroded the left front strut tower, the brake master was leaking brake fluid, there was a moldy smell when the a/c was turned on, the brake fluid power steering transmission fluids are dirty, valve covers are seeping, the tune up had not been done yet and the brake lines are a little rusty, and recommend the timing belt and water pump due to age. We replaced the battery, repaired the strut tower, brake master with a brake flush, cleaned the a/c evap core, and an oil change. 2. visit was the timing belt, water pump , and both serpentine belts. This was done because the water pump was leaking. Visit 3. just a brake light. visit 4. we fixed the washer pumps for front and rear, and oil pan gasket because leaks. visit 5 . was the rear shock because of a leak. A lot of these repair/ maintenance is due to ware & age on a 2000 dodge caravan with a 3.0 V6. We hope that this helped you understand why you had so much extra extra expense this year. Thank you for understanding.
Hi April, im Gregor shop manager at AM PM.
I looked over your repair order & not sure why you are not happy with our service, to be clear the car was towed to us from a different shop & did have a long list of recommendations that we found & tried to talk to you about. I'm sorry that other shops have not been telling you of the other problem with you car but when Zack tried to talk to you on the phone & in person you cut him off & told him you didn't care?.
As for the charges we charged for testing the battery that was just in stalled, & found it was bad. then installed a new battery & retested that you approved. At which point we found a list of code & several for anti theft. At this point we called you back to tell you we needed more time & was going to cost more which again you had approved. the second charge was for installing missing & burned out fuses , testing & tring to reprogramm the keys & find that it had an aftermarket autostatrt with a antitheft bypass that was malfunctioning & would not let us reprogramm the keys. When you called back one of the fuses that was reinstalled was for the radio / door adjar alarm that was blown and replaced & that was the fuse we told you about & we did offer to pull it out & gave you the loction because you did not want to come back for that. I'm sorry you miss understanding but all this is on your invoice and we didn't charge you for the fuses. the 5 minute fix you discribed was just to stop the door adjar alarm & didn't fix anything but just stopped the buzzing.