ReScore Reviews™ (5)
Spoke with Clark, thanked him for bringing this matter to our attention. We had unfortunately over booked for that day. Also the original quote he got was for a 3yr or 36,000 mile nationwide warranty on both parts and the labor on the harmonic balancer and that also included the diagnostics for the check engine light. Also included is our 1yr roadside assistance which does not have to be related to the repair. But to be able to provide that we have to use a better quality part. The second quote was for a 1yr or 12,000 mile warranty part and labor, no road side assistance and no nation wide warranty. Again Clark thank you for speaking with us and we appreciate you taking the time to talk with us about your experience so we can make improvements.
Thank you again for bringing this to our attention. We value your opinion and we will be making changes do to this unfortunate incident.
We contacted Ryan and gave our sincerest apologize for the long wait. We also thanked him for his patience with us. The oil that was needed for his vehicle, (which we normally have in stock,) was out. The unfortunately long wait was do to the our supplier having to rush out more. We also addressed with our supplier that we should not have run out in the first place and when one of our guests is waiting there delivery needs to be much faster. Ryan again we thank you for coming, and look forward to serving you better in the future.
Spoke with Elise, and apologized for any inconvenience that this may have caused. We had diagnosed that her transmission and found that it had an internal failure and needed to be replaced or sent out to be rebuilt. After we found out about the Transmission issue we were not sure if she was even interested in diagnosing the other issues of the vehicle. Be for we could diagnose other problems she was here to pick it up. Offered for her to come in and have other issue check at no charge.
Contacted Richard and thanked him for bringing these issues to our attention. If he had not, we never would have known. We addressed the issues about pricing with our service advisers to be sure that out guests are always kept informed on price and work being done, also addressed issue with the windshield washer fluid with our technicians that this is a simple issue that should not have been missed. Also apologized to Richard about the fuel that we had added 3-4 gallons of gas four different times to try and make it till he was able to pick up the vehicle and only charged him for the first four gallons that we put in.
We contacted Annie, and explained that the "inspection" was time to open her hood that was stuck closed. She had attempted to have her oil changed at other places and they could not get it open. We succeeded by removing part of the front end and lubricating the latch, then reassembling, and provided her a loaner car for free during the repair. Thanks again Annie!
We are very sorry that we fell short of your expectations Tami. At AM PM Automotive we take it personally when we don't meet our customers expectations and we would enjoy the opportunity to make things right. As per the phone call we just shared, please feel free to come back in for an estimate on the trim that is rubbing. Thank you for letting us know how we can improve and we look forward to seeing you soon.
Thank you very much, Sharon. Feel free to call us with any questions.
Thanks Keith! We appreciate your kind words and the top notch 5-star review. Please let us know if you need anything at all.
The staff is very friendly and honest. We love that this is a faith based business and They stand by their work 100%. I will forever bring my vehicles here and stress to our children once they are out on their own to continue to bring their vehicles here as well.
Thank you Janelle and Daniel for this very touching 5 star review. We are very proud of our faith and receive great happiness when we can help our customers in any way. Please let us know if you have any questions or concerns.
Thank you !
We are sorry for the frustrations you are having with us and your vehicle Anthony. We did repair the wheel hub assembly on this last visit since it was a critical safety concern with the amount of play it had. We recognize that there is a noise coming from the steering in your truck. We would encourage you to bring the truck back for us to take a look at your intermediate steering shaft. Please let us know when you can bring it in at your earliest convienence.
Thank you, Steven for the kind words and taking the time to complete the survey. Feel free to contact us at anytime with any questions or concerns. Thank you again!
Thank you, Evon!
Wow! On behalf of all of AM PM Automotive, we are pleased and delighted that you have had such a wonderful experience with us. Thank you very much for taking the time to write this 5 star review and we look forward to seeing you in the future.
We are so sorry about your recent experience with your radiator replacement here at AM PM Automotive. We know we have spoken to you in regards to this, but please feel free to contact out office at anytime if you have more questions or concerns. We hope to see you and your vehicle in the future.
Thank you, Dan for the 5-Star review. Hard work and honesty is how we do things at AM PM automotive. Please feel free to contact the office at 651-426-0492 at any time.
AM PM Automotive
Thank you Leon for the 5-Star review! We are happy when our guests are happy. Please feel free to call or stop by the office any time.