ReScore Reviews™ (5)
Spoke with Clark, thanked him for bringing this matter to our attention. We had unfortunately over booked for that day. Also the original quote he got was for a 3yr or 36,000 mile nationwide warranty on both parts and the labor on the harmonic balancer and that also included the diagnostics for the check engine light. Also included is our 1yr roadside assistance which does not have to be related to the repair. But to be able to provide that we have to use a better quality part. The second quote was for a 1yr or 12,000 mile warranty part and labor, no road side assistance and no nation wide warranty. Again Clark thank you for speaking with us and we appreciate you taking the time to talk with us about your experience so we can make improvements.
Thank you again for bringing this to our attention. We value your opinion and we will be making changes do to this unfortunate incident.
We contacted Ryan and gave our sincerest apologize for the long wait. We also thanked him for his patience with us. The oil that was needed for his vehicle, (which we normally have in stock,) was out. The unfortunately long wait was do to the our supplier having to rush out more. We also addressed with our supplier that we should not have run out in the first place and when one of our guests is waiting there delivery needs to be much faster. Ryan again we thank you for coming, and look forward to serving you better in the future.
Spoke with Elise, and apologized for any inconvenience that this may have caused. We had diagnosed that her transmission and found that it had an internal failure and needed to be replaced or sent out to be rebuilt. After we found out about the Transmission issue we were not sure if she was even interested in diagnosing the other issues of the vehicle. Be for we could diagnose other problems she was here to pick it up. Offered for her to come in and have other issue check at no charge.
Contacted Richard and thanked him for bringing these issues to our attention. If he had not, we never would have known. We addressed the issues about pricing with our service advisers to be sure that out guests are always kept informed on price and work being done, also addressed issue with the windshield washer fluid with our technicians that this is a simple issue that should not have been missed. Also apologized to Richard about the fuel that we had added 3-4 gallons of gas four different times to try and make it till he was able to pick up the vehicle and only charged him for the first four gallons that we put in.
We contacted Annie, and explained that the "inspection" was time to open her hood that was stuck closed. She had attempted to have her oil changed at other places and they could not get it open. We succeeded by removing part of the front end and lubricating the latch, then reassembling, and provided her a loaner car for free during the repair. Thanks again Annie!
Honesty, integrity and value. This is the best place to get your car worked on!