Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

320 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


LP
Luke P.
Charleston, SC
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Luke said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 04/19/2019

Luke we appreciate your business. let us know if we can help in the future.
Bob Zobel owner


MV
Melissa V.
Charleston, SC
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Melissa said the staff was thorough and quick and fixed everything.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 04/19/2019

Melissa thanks for your business.
Bob Zobel owner


SK
Sean K.
Charleston, SC
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Sean said he appreciated the transparency with the work, the honesty with the work and the quality of work at this business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 04/19/2019

Sean thanks so much for your business.
Bob Zobel owner


WS
WILLIAM S.
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Miscellaneous problem--door handle, front end, oil change
As usual, quick, efficient work with excellent cstomer service.
BOB Z. from American Automotive responded on 04/19/2019

As always thanks for your business.
Bob Zobel owner


ZR
Zonia R.
Charleston, SC
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Spoke with Julio, Zonia's husband. He said they did a great job.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 03/01/2019

Thanks for your business .
Bob ZObel
owner


TS
Terry S.
South Carolina
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Terry said he would definitely recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 03/01/2019

As always thanks for your business
Bob


L4
Lowcountry 4.
South Carolina
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Spoke with Robert. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 02/01/2019

Thanks for your business.
Bob


TD
Thomas D.
Charleston, SC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Thomas said the business does a good job, with good technicians. They follow up with calls, and the owner is a good businessman.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 02/01/2019

Tom as always thanks for your business
Bob


AP
Antwane P.
Charleston, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/14/2018
Front end work disaster
So my husband took his Trailblazer to this shop to get front end work done about three weeks ago .. we spent 1400! Within this time frame car was still sliding not driving properly so he took the vehicle to Gerald’s to be advised he needed a alignment .... when we asked this company why that wasn’t done after PAYING 1400 there reason was that wasn’t included ?? Help me understand why you would do front end work on our car and not include those services ... ooo and we got charged additional fees to use our debit card ! Horrible service
BOB Z. from American Automotive responded on 12/17/2018

Sorry you feel thay way. My shop replaced a wheel hub,lower control arm and upper bushings. your work was done on time. your recipt clearly states two times DOES NOT INCLUDE ALIGNMENT. when car was picked up i also told him it needed a tire front drivers side and again said it neded an alignment. I do not have an alignment machine and did not charge for one. you never called us back asking any questions? your credit card company charges a fee for using it . Not me!!!!!!!!!!!! you really need to get the facts straight before posting.
Bob Zobel owner


RT
Raswaun T.
Charleston, SC
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Raswaun said they did a wonderful job.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 12/17/2018

Thanks for your business
Bob Zobel owner


LC
Lolita C.
North Charleston, SC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Lolita said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/20/2018

Lolita as always thanks for your business
Bob

BOB Z. from American Automotive responded on 12/17/2018

Lolita as always thanks for your business.
Bob Zobel owner


LS
Lee S.
Ravenel, SC
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Spoke with Ruth. She said they did a good job and got it done when they said.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/20/2018

Thanks for your business . Let us know if we can help in the future.

Bob


VN
Verne N.
South Carolina
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Verne said this business is the best.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/14/2018

Thanks for the business. let us know if we can help down the road
Bob


TO
Tanya O.
South Carolina
Ford Crown Victoria
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Tanya said Bob is the best and he is very helpful. He also goes out of his way for his customer's. He also does great work and she will continue to recommend this facility because of Bob.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/14/2018

Tanya as always thanks for your business and those kind words. Look forward to continuing our business relationship.
Bob


JJ
Jay J.
South Carolina
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Jay said that he thought they were a bit pricey
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/02/2018

Jay as always thanks for your business. My labor rate is lower than repair facilities. The hours we charge are based on a national average. I have not had a rate incresae in over 5 years even though insurance has gone up, taxes are up, hazmat fees are up, solid waste fees are up, electricity is up, license fees are up, accounting fees are upetc. I feel like our rate is very fair.
Bob


AH
Andrew H.
Charleston, SC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Andrew said that he is going to keep his business there. The owner is so helpful and nice. He has no problems with their work. They are very nice and he appreciates everything about the business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/02/2018

Andrew thanks for your business. let us know if we can help in the future
Bob


KH
Kathy H.
Charleston, SC
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Kathy said she had a good experience with the business. However, she said her check engine light was still on and she may take it back to the business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018

Kathy stop by anytime and we will run the scanner on your car.
Bob


FC
Frank C.
Charleston, SC
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Frank said they fixed his vehicle and he is satisfied.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018

Frank thanks for your business
Bob


JJ
Jon J.
Charleston, SC
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Jon said the service was good. The staff accomplished the work before the time he needed it. They were outstanding all the way around and he would like to thank them for doing a great job.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018

Jon thanks for your business. let us know if we can help in the future.
Bob


DR
Diana R.
South Carolina
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Diana said the staff at the business provided good customer service and everything was done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018

Diana thanks for your business
Bob