Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

(192 Reviews)

99% Would Recommend
96% Business Response
Latest Review about 22 hours ago

Reviews


JP
Joseph P.
Aliso Viejo, CA
Dodge Pickup
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/26/2019 Category: Service
Joseph said the service was really good, but the communication was not fantastic. The staff did not let him know what was going on in a timely manner, and he had to call them most of the time.
Mike Y. from Angels El Toro Transmission responded on 09/12/2019

Joseph, thank you for taking the time to give us a review and for bringing the issue of communication to our attention. Customer service is one of our top priorities, so we regret to hear that your experience did not quite match your expectations. We did our best and dedicated our resources to check around and find the parts for you. Given the age of your car, our team had a tough time locating the parts and was communicating with you every step of the way. We'll take this opportunity to look into your feedback and assess how we could have done things better. We would appreciate if you can call us at  (949) 587-9060 or stop by the shop at your leisure to discuss your experience and resolve any issues.