Spoke with Kathy. She said the business did a really good job, but they took a little longer than she anticipated. They had her vehicle for a week due to a part delay, but they had told her up-front that it might take longer than 2 days.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.