Cadillac Of South Charlotte Body Shop

Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1292 Reviews

97% Would Recommend
Latest Review almost 2 years ago

Reviews


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Sheana S.
North Carolina
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2016 Category: Collision
Sheana said her check engine light comes on and her automatic start will not work. When the check engine light is off, the automatic start will work. The business was backed up due to the weather and other vehicles. Her vehicle was ready six days later. She had to call the business for updates because no one from the business kept her updated. There was an ice storm and she was not able to return her rental vehicle on that Friday. She found out two days later after she returned the vehicle that the insurance company would not pay those extra days. If she had known this, she would have found a way to return the vehicle.
This review was collected via phone interview by Customer Research Inc.

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Terrie O.
North Carolina
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2016 Category: Collision
Terrie said she will be returning to the business for service, but their were couple of issues during this visit. The repairs took five days longer, due to the business having to order extra parts. She stated that she never actually saw the estimate in writing. The communication was lacking. She received detailed text messages, but always got a voice mail, when she tried to call the business.
This review was collected via phone interview by Customer Research Inc.

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Brittany O.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Brittany said when the business returned her vehicle, it looked amazing. They provided service to her vehicle within a good amount of time, and she had no problems with them.
This review was collected via phone interview by Customer Research Inc.

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Shannon L.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Collision
Spoke with Steve. He said the business did a good job for him and he is a repeat customer.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2016 Category: Collision
Chris said the vehicle looks great. They were nice and friendly as well.
This review was collected via phone interview by Customer Research Inc.

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Michael G.
North Carolina
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2016 Category: Collision
Michael said this business was professional and nice. The covering for his antenna is missing and it was there when the vehicle was taken to this business.
This review was collected via phone interview by Customer Research Inc.

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Audies M.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2016 Category: Collision
Audies said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

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Matthew P.
North Carolina
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2016 Category: Collision
Matthew said he has to return to the business because his driver side mirror does not turn when he presses the button.
This review was collected via phone interview by Customer Research Inc.

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Samantha W.
South Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Collision
Spoke with David. He said they were real good, very courteous, provided a rental and the work was excellent. The vehicle was ready on time but the insurance took 4 days to okay the paperwork.
This review was collected via phone interview by Customer Research Inc.

CJ
Crystal J.
South Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Collision
Crystal said they handled everything very well and the vehicle looks great.
This review was collected via phone interview by Customer Research Inc.

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Mark W.
North Carolina
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2016 Category: Collision
Mark said a couple of items were overlooked. One being the windshield wipers but chose not to elaborate on what other item was overlooked. He would have liked more updates on the status of his vehicle. It was delayed a few days due to parts and more work was found. They did do a good job on the vehicle.
This review was collected via phone interview by Customer Research Inc.

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Mary G.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2016 Category: Collision
Mary said she had a pleasant experience at the business. It was very easy and everyone was very nice.
This review was collected via phone interview by Customer Research Inc.

DH
Danita H.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2016 Category: Collision
Danita said this business did a beautiful job on her vehicle. She worked with Kerrie and she did a fabulous job. Her vehicle was ready early.
This review was collected via phone interview by Customer Research Inc.

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David H.
West Virginia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2016 Category: Collision
David said everything was fine. He also mentioned the service and the product were both great.
This review was collected via phone interview by Customer Research Inc.

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Larry W.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2016 Category: Collision
Larry said this business did more then he expected. They touched up the paint and covered some of the scratches, which was a nice touch. The gentleman who completed the estimate was very professional.
This review was collected via phone interview by Customer Research Inc.

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John C.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2016 Category: Collision
John said the employee at this business who managed his repairs was very informative. She kept him updated on the progress of the repair, the employees worked with him on the price, and the quality of their work was outstanding. He was absolutely satisfied with their communication and he mentioned he purchased his vehicle from them. All of the work has been done at this facility and he trusts them.
This review was collected via phone interview by Customer Research Inc.

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Joelle S.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2016 Category: Collision
Joelle said she enjoyed working with Kerry. She said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

JP
Joseph P.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2016 Category: Collision
Joseph said the business was prompt, and they kept him informed. He said Dave was good.
This review was collected via phone interview by Customer Research Inc.

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Mary L.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Collision
Mary said she was very happy with them. She stated the parts were not on time. Jerry was very nice and helpful to her. She also mentioned the girls in the collision facility were very nice. She was well taken care of and she appreciated this.
This review was collected via phone interview by Customer Research Inc.

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Wayne P.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Collision
Wayne said the people were really nice and responsible. This business did well and they did an excellent job.
This review was collected via phone interview by Customer Research Inc.