Cadillac Of South Charlotte Body Shop

Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1292 Reviews

97% Would Recommend
Latest Review almost 2 years ago

Reviews


SP
Stephen P.
North Carolina
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016 Category: Collision
Stephen said they were friendly and he had requested the work be completed by a certain date and they were able to do so. He said there were a couple of times he needed to call them for an update, but they did okay.
This review was collected via phone interview by Customer Research Inc.

JH
Janet H.
North Carolina
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2016 Category: Collision
Janet said she brought her vehicle in for a grille replacement and there was nothing else wrong with the vehicle. When she picked it up there was water coming from the tailgate and back seat. It was just pouring out 5 minutes after she left the facility. She said a lady that was driving had her pull over because she thought it was gasoline coming out of her vehicle. The business left the vehicle soaking wet. There was a recall on the back sunroof hose and she got it replaced. They claimed it was the front hose that did the damage. She said she thinks they dried the mats, so she would not catch the floorboards. When she called them they said they were closing and to come back the next day. The next day her vehicle did not start because it was flooded and the electrical outlets went out. She called and they said they were not going to be paying for it. She said she feels like they should also have accommodations for children. Her stroller would not fit in the loaner vehicle. They told her she had to pay out of pocket for another vehicle to fit the stroller in. It was a very unpleasant experience and she filed a complaint on the main hot line.
This review was collected via phone interview by Customer Research Inc.

AC
Angela C.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Collision
Angela said she received excellent service and they were close to her.
This review was collected via phone interview by Customer Research Inc.

FF
Frederick F.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2016 Category: Collision
Frederick said the vehicle was delayed, because someone ordered the wrong part. They loaner they provided was really nice, and he felt like he was in Star Trek, because everything ignited by speech.
This review was collected via phone interview by Customer Research Inc.

RB
Ronald B.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Collision
Ronald said he was completely satisfied with the repair, and he would use the business again.
This review was collected via phone interview by Customer Research Inc.

JO
Johnny O.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016 Category: Collision
Johnny said the business was very thorough, quick and did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

LW
Linda W.
North Carolina
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/08/2016 Category: Collision
Linda said after the estimate was performed, the employees at this business told her it would take 3 days to repair her vehicle. However, the repair too 7 days. They found additional damage and had to wait for the parts. Her driver's seat needed to be repaired, but apparently that's a service, that they do not provide. They have a subcontractor that performs this, but they were never able to catch up with him. When she brought her vehicle in, she told them about the seat, so she would not have to bring it back. They called and left messages because they could never get her. They also sent her emails. They always treat their customers nicely. She did not communicate with them during repair process. She just communicated with the estimator.
This review was collected via phone interview by Customer Research Inc.

RB
Rachel B.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2016 Category: Collision
Rachel said this business finished her vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

LM
Larry M.
South Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2015 Category: Collision
Larry said the staff at the facility was very communicative during the repair. He had no issues and was in and out quickly.
This review was collected via phone interview by Customer Research Inc.

TA
Thomas A.
West Virginia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2015 Category: Collision
Spoke with David. He said this business had good customer service and the repair was completed in a timely manner. The vehicle was a day late because a wrong part had come in. It was not an issue because he was out of town.
This review was collected via phone interview by Customer Research Inc.

MJ
Manuel J.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Collision
Spoke with Harrison. He said he is unsure if he is satisfied with the quality of the repair due to not having driven the vehicle enough to know yet. This business responded to his questions in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BW
Brandon W.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Collision
Brandon said this business's customer service is great and he loved that they kept him updated through text messages and email.
This review was collected via phone interview by Customer Research Inc.

JC
Joann C.
South Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Collision
Joann said the personnel at this business are very nice people.
This review was collected via phone interview by Customer Research Inc.

CT
Carolyn T.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Collision
Spoke with Art. He said he is very satisfied with how the vehicle turned out.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
North Carolina
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/21/2015 Category: Collision
Brian said this business did not do very well on the paint job. He contacted them to make them aware of his dissatisfactory, and has not a received a call back for a week now.
This review was collected via phone interview by Customer Research Inc.

SF
Susan F.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Collision
Susan said she appreciates the excellent service the business provides.
This review was collected via phone interview by Customer Research Inc.

CE
Catherine E.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Collision
Catherine said this business was very prompt, courteous, helpful and they explained everything very thoroughly.
This review was collected via phone interview by Customer Research Inc.

GB
Gregory B.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2015 Category: Collision
Gregory said the employees at this business were professional, including the receptionist.
This review was collected via phone interview by Customer Research Inc.

MM
Meredith M.
North Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2015 Category: Collision
Meredith said she had no problems and they had her vehicle in and out in no time. They did a good job.
This review was collected via phone interview by Customer Research Inc.

PN
Phillip N.
South Carolina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2015 Category: Collision
Phillip said he was over the moon happy with the repair that was completed on his vehicle by this business. He had an experience beyond belief and he was so impressed with them he brought them food when he picked up his vehicle. They are the best and he would not go anywhere else.
This review was collected via phone interview by Customer Research Inc.