Cadillac Of South Charlotte Body Shop

Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1292 Reviews

97% Would Recommend
Latest Review about 2 years ago

Reviews


RH
Richard H.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2011 Category: Collision
Richard stated that his vehicle wasn't ready when promised. He mentioned that the vehicle was due on Friday and it wasn't ready until Monday. However, he wasn't able to pick it up until Tuesday but did say the vehicle was late because they found additional damage. Richard added that the experience was good. He explained that everything was handled professionally.
This review was collected via phone interview by Customer Research Inc.

MA
Mark And Melissa A.
NC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2011 Category: Collision
Melissa said she was not completely satisfied with the amount of time the business had the vehicle. She said the vehicle was promised to her on a Friday, but she did not receive the vehicle until the following Wednesday.
This review was collected via phone interview by Customer Research Inc.

CD
Cathy D.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2011 Category: Collision
Cathy said Justin does a great job and he should be commended for the way he treats customers. He's a good employee.
This review was collected via phone interview by Customer Research Inc.

EJ
Edwin J.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2011 Category: Collision
Edwin said he has had several repair services at the business over the years. As a result of the quality of their workmanship, he continues to go back for repair services. The repair service was about 4 days late. The reason for the cause of delay was due to additional damages, insurance approval, and also parts and shipping issues. They were able to get the repair service completed in a pretty quick manner, once they were able to obtain the parts. He wasn't worried about the time it took to get the repairs completed. They also worked directly with the insurance company regarding the additional damage issues. They also worked with the rental vehicle company, to extend the rental vehicle. They took care of all of the additional arrangements for him.
This review was collected via phone interview by Customer Research Inc.

GB
Gregory B.
NC
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2011 Category: Collision
Gregory said he had a horrible experience because when he picked up the vehicle, it was closing time and the person at the counter was hurrying him up because she had to be some place. He paid $8,000 and customer should not be told this especially when paying this much. The vehicle was very dirty and it should be detailed, there was paint on the front leather seat, the floor mat had rust and grease. He said there were greasy fingerprints on the headliner, disposable gloves on the back floor, body trim, tools and bolts in the back as well. There was no promised time. He had to speak to the business manager to get this fixed and he feels he needs to be compensated for gas, time and time off from work because of this horrible experience and would not recommend them to anyone. He also said the rear view mirror fell off.
This review was collected via phone interview by Customer Research Inc.

JT
James T.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2011 Category: Collision
James said his vehicle was about a week delayed because they found additional damage but he was okay with that and said he preferred quality over speed. He noted he chose them because of their reputation.
This review was collected via phone interview by Customer Research Inc.

JA
James A.
NC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2011 Category: Collision
James said he rated his overall satisfaction with Arnold Palmer Cadillac Body Shop a 4 because he wasn't satisfied with the quality of the repair. He said a piece of the driver's side door was sticking out. Justin is the person who helped him and he was thorough.
This review was collected via phone interview by Customer Research Inc.

DO
Daniel O.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2011
Spoke with Patricia. Patricia said she's satisfied with everything.
This review was collected via phone interview by Customer Research Inc.

TB
Trevor B.
NC
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2011
Trevor said he would actually like to give the overall experience a rating of negative 5 because he is completely dissatisfied. The quality of the repair is poor. The vehicle was not aligned. It was filthy when it was returned. The paint work was poor. He did not elaborate as to what was specifically wrong with the paint. He asked them to perform some additional work, which he planned to pay for himself, specifically repairing the lock on the glove box and the North Carolina inspection. They did neither. They took the lock off the glove box and left it open. The repairs to the vehicle took 2 weeks longer than expected. He does not know why. He was not kept adequately informed during the repair process. Initially they sent him emails to keep him updated. Once he went on vacation, they stopped. He had to initiate contact from that point on. He was not satisfied with the thoroughness of the person who prepared the estimate. They never supplied him with a copy of the estimate. They were also supposed to get back to him with an estimate on the additional work he requested but never did. He was not satisfied with the treatment he received. They are dishonest and have poor ethics. He was not satisfied with the communication. They said they would perform the additional requested repairs but did not. They also tried to charge him for the deductible when it was to be covered by the insurance company of the person who hit him. He would not recommend them for the reasons previously stated. He has told other people to stay away from them. He has notified the insurance company about his experience. They should not be a blue ribbon provider.
This review was collected via phone interview by Customer Research Inc.
Michael A. from Cadillac Of South Charlotte Body Shop responded on 06/04/2011
Trevor did ask us to perform additional repairs to the interior of his BMW. I understand his disappontment. BMW does charge alot more for there labor. He was informed that those items needed to be handle by BMW. We have met with Trevor and the Insurance company together and did find a chip in the lower bumper extention that had been missed and we corrected the error while they waited. Trevor I hope you enjoy your beautiful car.

KP
Kenneth P.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2011
Spoke with Janet. Janet complimented Justin, her contact person, for his efficiency and competence.
This review was collected via phone interview by Customer Research Inc.

GH
Gerald H.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2011
Spoke with Amy. Amy said the business personnel did a good job, they were very efficient and it was a great experience.
This review was collected via phone interview by Customer Research Inc.

RK
Roberta K.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2011
Roberta said the business personnel did a good job, but there is one little issue that needs to be addressed. There is one piece of trim that is loose and she is looking for resolution. She also said they did not give her a definite promised ready time, but the vehicle was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

KG
Katrina G.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2011
Katrina said it was just a one day job and she did not need to be kept informed.
This review was collected via phone interview by Customer Research Inc.

TC
Tony C.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2011
Spoke with Karen. She said they did not keep her informed or communicate with her during the repair, but did not elaborate further. They might have talked with her insurance agent.
This review was collected via phone interview by Customer Research Inc.

JR
Juan R.
NC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2011 Category: Collision
Spoke with Phyllis. She said her vehicle was ready 3 days later than promised and she has no idea what the reason for the delay was. There was an issue between the business and the finance office. The insurance company sent the check but the payment was lost between the two buildings.
This review was collected via phone interview by Customer Research Inc.

GD
Greta D.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2011 Category: Collision
Greta said she was very satisfied with the way she was treated by the personnel.
This review was collected via phone interview by Customer Research Inc.

JB
Joanna B.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2011 Category: Collision
Joanna stated that the vehicle was a week later than promised because the business was very busy. She mentioned that the vehicle was very shiny and looked new.
This review was collected via phone interview by Customer Research Inc.

LR
Linda R.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2011 Category: Collision
Linda said she's very happy with the work that was done and she's already recommended them to others.
This review was collected via phone interview by Customer Research Inc.

JB
Judy B.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2011 Category: Collision
Judy said the customer service at the facility was great. Dan who assisted her did a great job. The whole staff was very accommodating and wonderful. She had recently moved into the area and did not think she would find another facility who would treat her as well as this one.
This review was collected via phone interview by Customer Research Inc.

JR
Janice R.
NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2011 Category: Collision
Janice said there is a piece of plastic on the hood that needs some adjustment. She was satisfied with the quality of the repair. She will be in tomorrow between 8:00 A.M. and 9:00 A.M. for the adjustment. Justin did an excellent job. She has already recommended them to friends.
This review was collected via phone interview by Customer Research Inc.