Misleading and deceitful dealership
Absolutely the most misleading deceitful car dealership I have ever encountered. I have never owned a Cadillac but have owned other GM products and European cars. We sat down with the salesman in regards to a demo XTS 2017. We were opting leasing over purchase. We were told the vehicle would lease for $490 per month for 39 months with 12000 miles per year. When we chose to lease it, the payment then became almost $700 per month! The manager came out and said yes, I apologize the figures were incorrect. Really? Is this a new sales tactic? Get you ready to close the deal on a car and think you'll pay whatever the "real" price is? I wouldn't even consider purchasing, leasing or any other business with this dealership. I can only imagine what goes on in the service Department when you bring a car in for service/repairs.
02/25/2016 Category: Collision
Sheana said her check engine light comes on and her automatic start will not work. When the check engine light is off, the automatic start will work. The business was backed up due to the weather and other vehicles. Her vehicle was ready six days later. She had to call the business for updates because no one from the business kept her updated. There was an ice storm and she was not able to return her rental vehicle on that Friday. She found out two days later after she returned the vehicle that the insurance company would not pay those extra days. If she had known this, she would have found a way to return the vehicle.
01/18/2016 Category: Collision
Janet said she brought her vehicle in for a grille replacement and there was nothing else wrong with the vehicle. When she picked it up there was water coming from the tailgate and back seat. It was just pouring out 5 minutes after she left the facility. She said a lady that was driving had her pull over because she thought it was gasoline coming out of her vehicle. The business left the vehicle soaking wet. There was a recall on the back sunroof hose and she got it replaced. They claimed it was the front hose that did the damage. She said she thinks they dried the mats, so she would not catch the floorboards. When she called them they said they were closing and to come back the next day. The next day her vehicle did not start because it was flooded and the electrical outlets went out. She called and they said they were not going to be paying for it. She said she feels like they should also have accommodations for children. Her stroller would not fit in the loaner vehicle. They told her she had to pay out of pocket for another vehicle to fit the stroller in. It was a very unpleasant experience and she filed a complaint on the main hot line.
02/16/2015 Category: Collision
Seth said he ran over a paint can and they told him they could get the paint off. It took two weeks before they told him they did not have a rack to get the paint off the bottom of his vehicle. He is very upset because they did not tell him this in the beginning.
07/26/2014 Category: Collision
Luis said he was not satisfied with the quality of the repair because there are new scratches on his vehicle that were not there when he brought the vehicle in, there is tape residue all over his vehicle and paint on the rubber weather-stripping. It is torn up where the vinyl roof goes in and they left orange gunk on his steering wheel. He stated the vehicle was one week later than promised with no explanation from this business. Also, he mentioned that he had to call them every time. He stated the personnel were not rude but they did not do what he wanted done. For these reasons he would not recommend this business to others.
04/08/2013 Category: Collision
Julia said she had some problems with the transmission after she got it back. She added the business is saying the transmission is faulty due to the age and mileage of the vehicle and she thinks it is from the accident. There was a 15-day delay due to parts and the insurance company communication.
04/04/2013 Category: Collision
Luke said it took 7 days longer than promised, but he wasn't given a reason for the delay. He wasn't kept informed during the repair, he had to call them. They were supposed to fix the fogginess in the front headlight but the perimeter of the headlight is still cloudy looking. He mentioned there are still markings on the rear passenger door left by the trim. He was not satisfied with the way he was treated and the business' communication due to the reasons mentioned. Due to this experience he would not recommend them.
03/20/2013 Category: Collision
Spoke with Allison. She said at first she was told she would get her vehicle back on Wednesday, but then on Wednesday they told her the paint work had not been started and that the vehicle would be ready on Thursday or Friday. She said at another time they told her over the phone that the paint needed time to dry and that her vehicle would be ready on Monday. On Monday she called and asked when she could pick her vehicle up and they told her they had a company meeting at that time. She called again later and they told her that the employee she needed to speak with was going to lunch and he would not be back until later. She was told they needed to fix a dent, but that it would be fixed free of charge. She said they told her that the person who was supposed to fix her window wasn't available. She was not told about the issue beforehand. She did not get her vehicle back until 4:30 or 5:00 on the following Wednesday. She said the vehicle was filthy when they returned it and it was covered in dust. She said they changed the due date 5 or 6 times and she felt they were blowing her off. She would not recommend this business based on this experience and she was very disappointed. She said it would have been better if this business had been more up front because she felt they were giving her the run around.
01/24/2013 Category: Collision
George said the vehicle was ready 30 days late and he is not sure why. They had his vehicle for over 2 months.
09/21/2012 Category: Collision
John said the business was terrible and got the run around. He was told the paint technician was not around. There were also prior chips on his hood that he paid extra for to get fixed, but were not done. There was an indentation that looked like a mountain on his hood that the business also did not fix. When he got his vehicle back, they decided to take it back and pound it out. The business only keeps paperwork for 4 years and had to go through the trouble to track it down through his insurance company to find the claim for a previous visit there. He had to do everything to get his vehicle fixed and he made all the phone calls because he was not kept informed. The business has new personnel from what he was told. His vehicle was ready 5 days late because the business was calling his old phone number from 10 years ago. He was not satisfied with the business communication and he would not recommend this business to others because of the reasons already stated.
Bruce D. from Cadillac Of South Charlotte Body Shop responded on 09/28/2012
John we are sorry that we did not meet your expectations of a warranty repair that was done at a different shop 10 years ago. The dent in the hood was denied by you as it was a cost over and above what the warranty would cover. We will make sure that we verify the contact information that is supplied to us by our customers. We are glad that you are happy with the overall finished warranty repair.
08/08/2011 Category: Collision
John said he rated his overall experience with the business a 1, because the representatives did not complete the work on time as promised. It was not the fault of the business, but it was the fault of the insurance adjuster who completed the estimate. However he wasn't too satisfied when they called, and also advised they could not complete the work on the second dead line. The reason for the second cause of delay was due to a representative going out of town. The representatives performed a great job with the quality of the repair service. His repair service was almost a whole week late, because of the reasons above. He was well pleased with the thoroughness of the person who completed the estimate. The representative found and located additional damages. As a result, they had to get the adjuster to perform another inspection to complete the inspection, and approve for the additional damages to be fixed. He understood the reason for the cause of delay for the additional damages. He would not recommend the business for repair services, because they did not complete the work on time as promised. However he may recommend the sales department, because they treated him very nice.
Michael A. from Cadillac Of South Charlotte Body Shop responded on 08/10/2011
John I am glan you are so happy with your car. I hope one day we will be able to get the Insuance company's to respond in a timely manner to keep great customers like you happy.
05/16/2011 Category: Collision
Gregory said he had a horrible experience because when he picked up the vehicle, it was closing time and the person at the counter was hurrying him up because she had to be some place. He paid $8,000 and customer should not be told this especially when paying this much. The vehicle was very dirty and it should be detailed, there was paint on the front leather seat, the floor mat had rust and grease. He said there were greasy fingerprints on the headliner, disposable gloves on the back floor, body trim, tools and bolts in the back as well. There was no promised time. He had to speak to the business manager to get this fixed and he feels he needs to be compensated for gas, time and time off from work because of this horrible experience and would not recommend them to anyone. He also said the rear view mirror fell off.
This review was collected via phone interview by Customer Research Inc.
Trevor said he would actually like to give the overall experience a rating of negative 5 because he is completely dissatisfied. The quality of the repair is poor. The vehicle was not aligned. It was filthy when it was returned. The paint work was poor. He did not elaborate as to what was specifically wrong with the paint. He asked them to perform some additional work, which he planned to pay for himself, specifically repairing the lock on the glove box and the North Carolina inspection. They did neither. They took the lock off the glove box and left it open. The repairs to the vehicle took 2 weeks longer than expected. He does not know why. He was not kept adequately informed during the repair process. Initially they sent him emails to keep him updated. Once he went on vacation, they stopped. He had to initiate contact from that point on. He was not satisfied with the thoroughness of the person who prepared the estimate. They never supplied him with a copy of the estimate. They were also supposed to get back to him with an estimate on the additional work he requested but never did. He was not satisfied with the treatment he received. They are dishonest and have poor ethics. He was not satisfied with the communication. They said they would perform the additional requested repairs but did not. They also tried to charge him for the deductible when it was to be covered by the insurance company of the person who hit him. He would not recommend them for the reasons previously stated. He has told other people to stay away from them. He has notified the insurance company about his experience. They should not be a blue ribbon provider.
This review was collected via phone interview by Customer Research Inc.
Michael A. from Cadillac Of South Charlotte Body Shop responded on 06/04/2011
Trevor did ask us to perform additional repairs to the interior of his BMW. I understand his disappontment. BMW does charge alot more for there labor. He was informed that those items needed to be handle by BMW. We have met with Trevor and the Insurance company together and did find a chip in the lower bumper extention that had been missed and we corrected the error while they waited. Trevor I hope you enjoy your beautiful car.