I recently purchased a used truck from Cadillac of South Charlotte. Sure, the staff are very friendly and accommodating - all car salesmen are. After purchasing the vehicle with zero negotiation offered (apparently it's their 'policy'), I drove my truck off the lot. A few miles down the road the front headlight FALLS OUT and slams against my hood. I pull over on the interstate, remove it and go back to the dealership. They were accommodating but merely glued the headlight back in, leaving the actual repair to me later when I have to change the headlight. FOUR DAYS after driving my truck off the lot I get a check engine light. MAP Sensor is faulty and random misfires in the spark plugs. $300 fix within four days of having the vehicle. Called Cadillac of South Charlotte and, you guessed it, they told me "the light wasn't on here." It's easy to reset the computer and have the light come on later, which is what myself and my mechanic believe happened. It's too soon after purchase for it to be a coincidence. Now I know why they wouldn't do a 30 day warranty. Friendly guys at this place, but clearly peddling used cars that will fall apart once off the lot. Not impressed.
04/25/2016 Category: Collision
Candace said this business did not prepare her estimate but the insurance company did. Their first communication failed. She went into the office and they did not have the parts prepared. She had to go back a second day for that. She would not recommend them due to their communication. She went to them because this is where she gets her regular service. The first time she went to this business, they did not have her in their system and she did not receive good service.
12/21/2015 Category: Collision
Brian said this business did not do very well on the paint job. He contacted them to make them aware of his dissatisfactory, and has not a received a call back for a week now.
05/02/2015 Category: Collision
Clinton said the business did not provide a detail service. Their prices were too high. When he brought his vehicle in it was on half a tank, but when he had his vehicle returned it was on empty. They should be more considerate of their customers gas tanks.
04/01/2015 Category: Collision
Lin said she went to this business to buy a new vehicle. After one week, the OnStar and GPS both stopped working. She stopped by the dealership and was told to come back a different day. She returned a couple of days later and they looked at the issues. One week later the sensor in the left rear end popped out. She brought it back to them and they told her there was no way that would just pop out, so she must have had an accident. There is nothing there to show she had an accident, no scratches or dents. They fixed the issue but she had to pay out of pocket for it. They did their best but she is still not happy and she would not recommend them over the issues already mentioned. They did not give a date that her vehicle would be ready but they did give her a loaner vehicle.
03/30/2015 Category: Collision
Angela said when she got to this business to pick up her vehicle it was dirty and there was dust on the inside of it. There were swirl marks on it as well. She had to leave the vehicle there and return a second time. There was a delay because of parts but she could not remember exactly by how long. There could be some improvement with the customer service because she was not satisfied with the way things were handled.
03/03/2015 Category: Collision
Michael said this business took too long to repair the vehicle. They had to locate two parts and it took over two weeks to complete. He made an appointment the month prior and was told they did not have the part when he arrived. It took a week and a half longer than he expected because of this. He said the communication was not good and he had to call several times to get an update. He would not recommend this business because he had such a hard time with them.
09/25/2013 Category: Collision
Richard said this business had his vehicle for 4 days before they started work on it. They were waiting on a claim to be sent over to them. He said he feels that all this business needed to do was call and get a quote over the phone. There is a vibration in the front of the vehicle when he drives. The repairs were delayed. He was not kept updated. he was dissatisfied with the communication for the reason previously mentioned. He will not recommend them due to his experience.
01/12/2013 Category: Collision
Charles said he is not satisfied with the services done to his vehicle because the body panels are loose and there was some paint on the panels. The business did not do a good job on detailing the inside of his vehicle. It took 1 additional day for service to be complete because the individual responsible to do the window repair did not show up on time. Charles said he thought dealing with a high end dealership such a Cadillac that he would get high end service and plans to take his vehicle back to get these issues resolved. He would not recommend for reasons already stated.
10/31/2012 Category: Collision
James said his vehicle was ready a week late. He said he asked them to look at some other damage that the insurance company wouldn't take care of and they didn't do so. They never called him, he had to contact them. He said he gave them a coupon and they did not apply it to his bill. He will not recommend this business to anyone based on this experience.
09/29/2012 Category: Collision
Kammi said the person who helped her with everything was very nice. He told her the vehicle would be ready in 1 day, but she got it back in 6 days. She stated every time she called to ask for a status report, he told Kammi her vehicle was in paint. Kammi wasn't satisfied with this business's communication because of the above stated. She noted when she got her vehicle rental she purchased additional insurance for $15 a day, and had to pay $15 each day this business had her vehicle. Her estimator never called her with updates. She had to make all of the calls, but each time he spoke with her he was very nice. She wouldn't recommend the business because of the reasons mentioned.
08/23/2012 Category: Collision
Spoke with Rodney. He said he had a bad experience with this business. The bumper was just painted over. They did not do anything to make it smooth. They did not reconnect his mirror causing his driving to be unsafe. The passenger window would not completely roll down. He gives Randy credit for trying to fix his vehicle. He had good customer service. The mirror has been reconnected. He still has to come back for his window. Due to his experience, he would not recommend them to anyone.
05/14/2012 Category: Collision
Ben said he has to return to this business and another business because his vehicle is still not fixed correctly. There's an issue with the rear assembly, he cannot access one of the seatbelts and the airbag light is on. He was never told when his vehicle would be ready, but the work took a very long time. He was not provided with updates as much as he would have liked and when he called it was very hard to get a hold of anyone. He never saw the estimate. He would not recommend this business based on this experience.
12/24/2011 Category: Collision
Judith said they didn't call her until her vehicle was finished. The estimator was supposed to have called her when the estimate was done, but didn't. At the beginning, they did not contact her insurance company or start the repairs right away, affecting the treatment. They didn't really understand where she was coming from when she communicated with them at first. For these reasons, she won't recommend this business.
Bruce D. from Cadillac Of South Charlotte Body Shop responded on 12/27/2011
Spoke to Judith and apologized for the misunderstanding between her and the Insurance Co. that caused the delay. I'm glad that you like the repairs. Enjoy your car.
11/30/2011 Category: Collision
Cory said he has had to bring his vehicle back in 3 times. He said he does not blame this business because his insurance company has a lot to do with the issue. The insurance company told this business to use aftermarket parts that were defective. He was not able to get a loaner vehicle and it took 3 weeks to work on his vehicle when it should have only taken 4 days. He was not 100 percent happy with how they kept him informed because they should have written down that he requested not to use aftermarket parts.
Bruce D. from Cadillac Of South Charlotte Body Shop responded on 02/07/2012
I am glad that we were able to work out everything in the end.
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