Cadillac Of South Charlotte Body Shop

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1292 Reviews

97% Would Recommend
Latest Review 22 days ago

Review for Cadillac Of South Charlotte Body Shop
Karen M. on 03/20/2013
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Spoke with Allison. She said at first she was told she would get her vehicle back on Wednesday, but then on Wednesday they told her the paint work had not been started and that the vehicle would be ready on Thursday or Friday. She said at another time they told her over the phone that the paint needed time to dry and that her vehicle would be ready on Monday. On Monday she called and asked when she could pick her vehicle up and they told her they had a company meeting at that time. She called again later and they told her that the employee she needed to speak with was going to lunch and he would not be back until later. She was told they needed to fix a dent, but that it would be fixed free of charge. She said they told her that the person who was supposed to fix her window wasn't available. She was not told about the issue beforehand. She did not get her vehicle back until 4:30 or 5:00 on the following Wednesday. She said the vehicle was filthy when they returned it and it was covered in dust. She said they changed the due date 5 or 6 times and she felt they were blowing her off. She would not recommend this business based on this experience and she was very disappointed. She said it would have been better if this business had been more up front because she felt they were giving her the run around.
Category: Collision
Service Date: 02/28/2013
Review Created: 03/20/2013
This review was collected via phone interview by Customer Research Inc.