Cadillac Of South Charlotte Body Shop

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1292 Reviews

97% Would Recommend
Latest Review about 2 months ago

Review for Cadillac Of South Charlotte Body Shop
Emily M. on 08/01/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Emily said the workmanship was fantastic. The customer service and communications were non-existent. The vehicle was late by more than one week because this business scratched the vehicle. They did call the first few days to tell her how the repair was going on the scratch but then the updates ended and Emily could not get the business to call her back. She had a business trip out of the country and when she came back the rental vehicle company and insurance company had issues with this repair time. This business did not contact her when the vehicle was done. It was hard to understand why the repair of this scratch took so long. Emily would recommend this business based on the quality of the workmanship but not for the customer service.
Category: Collision
Service Date: 07/24/2013
Review Created: 08/01/2013
This review was collected via phone interview by Customer Research Inc.