Cadillac Of South Charlotte Body Shop

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1292 Reviews

97% Would Recommend
Latest Review 23 days ago

Review for Cadillac Of South Charlotte Body Shop
Robert S. on 11/14/2013
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Robert said his insurance company shelled out $1,200 and the facility did the minimum repairs required and they didn't even take a few minutes to vacuum the inside of the vehicle. He asked several employees two or three times if they would please make sure to at least vacuum inside and he was assured it would be done. He ended up taking his vehicle elsewhere afterwards to have it done. He cannot evaluate the quality of the repair because most of it was done underneath the vehicle where he can't see. He is not happy with the buffing of the paint on the left side because now it doesn't match the right side and he can tell it is different. He was told his vehicle would be ready on Friday, but when he called on Friday while in the area he was told it wouldn't be ready until Saturday due to a parts delay. He will never come to this facility again and he would not recommend them to anyone. He was truly disappointed.
Category: Collision
Service Date: 11/08/2013
Review Created: 11/14/2013
This review was collected via phone interview by Customer Research Inc.