Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

237 Reviews

90% Would Recommend
Latest Review 7 days ago

Reviews


JT
JOHN T.
Portland, OR
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Jusst the beest
For many years I had my 1995 Explorer serviced at local Ford dealer and was increasingly dissatisfied. Several years ago I began taking it to Art of Maintenance and have been thoroughly satisfied with their work and friendly attitude ever since.

Verified Customer
Portland, OR
Chevrolet HHR
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018
Cordial,Responsive and professional
The work done was fine and I have no complaints about that aspect. My radiator was shot and needed to be replaced. Since it is my only means of transportation I had to get it done quickly so didn't have time for comparison shopping. I was told it would be around $1200.00 which I felt was ridiculous but I had no options. The final bill was $1484.50 which was easily double most estimates on line. After talking with other shops and people with knowledge that I respect the common theme is "boy, they saw you coming" or "Man, they really put the boots to you". I was charged extra for flushing because I had supposedly used some kind of coolant sealer. Seriously??

TD
Tina D.
Portland, OR
Buick Verano
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2018
Please include break down of cost on report
Con:I could not find a break down of what i was charged(hourly rate, time spent on repair, cost of each part, ect.) on the bill.
Pros: Service was great, they were quick and efficient. They take great notes, have a web site to view your report and send a link to your cell phone to have on the spot viewing. They showed me the damage parts.

CH
Charles H.
Portland, OR
Honda Civic Si
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Charles said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

JV
Jeff V.
Portland, OR
Toyota Previa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Jeff said this business was great. Everything went as planned. He was happy.
This review was collected via phone interview by Customer Research Inc.

CJ
Cooper J.
Portland, OR
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Cooper said the service was good overall.
This review was collected via phone interview by Customer Research Inc.

AG
Angela G.
Canby, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Spoke with Angela's son. He said his vehicle works well.
This review was collected via phone interview by Customer Research Inc.

TL
Tyler L.
Portland, OR
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Tyler said the employees are always very fast and they get the job done.
This review was collected via phone interview by Customer Research Inc.

AS
Arthur S.
Portland, OR
Toyota Land Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2018 Category: Service
Arthur said he would not recommend the business because the staff cant fix the vehicle. They have had the vehicle for 3 weeks and it is still there. He is disappointed in their ability to service the vehicle.
This review was collected via phone interview by Customer Research Inc.

RI
Ron I.
Garden City, ID
Pontiac Grand Am
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2018 Category: Service
Ron said he still had issues when the vehicle was finished. He didn't seem to get a real sense of care or understanding from the staff.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Portland, OR
Pontiac Torrent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Michael said the facility had qualified technicians who provided quick and effective service. He stated to only go to this facility if one has deep pockets.
This review was collected via phone interview by Customer Research Inc.

DM
Dominic M.
Portland, OR
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Dominic said the customer service was great. This is a very reliable business.
This review was collected via phone interview by Customer Research Inc.

IW
Iba W.
Portland, OR
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/28/2018 Category: Service
Iba said it was good that the business did the work but, there was a lot of misspelling in the reports, and the personalities could have been nicer.
This review was collected via phone interview by Customer Research Inc.

TC
Terry C.
Portland, OR
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Terry said everything was fine. He had a great experience. He liked the person that helped him. The staff were super nice.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeff J.
Portland, OR
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Jeff said the staff figured out what was needed and then did it in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.

KB
Kyle B.
Portland, OR
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Kyle said the staff provided quick and accurate service. He was pleased with it.
This review was collected via phone interview by Customer Research Inc.

MN
Margarey N.
Portland, OR
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Margarey said she was very satisfied with the service. It was timely, the staff explained everything that needed to be done and did it. The employees were pleasant.
This review was collected via phone interview by Customer Research Inc.

LW
Lynsy W.
Portland, OR
Honda CR-V
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2018
Change in sound
Since my visit the car's exhaust is loud.

RC
Robert C.
Portland, OR
Chrysler Sebring
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018
Lubrication and replacement of brake fluid, transmission fluid and coolant.
The cost of maintenance continues to overwhelm me. Replacing those liquids cost 600 dollars?

DP
Donald P.
Oregon
Cadillac Brougham
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2018 Category: Service
Donald said he was treated very badly by the employees, even though he spent over $2000 with the business. It took them two to three months to complete the work. He had to bring it back three times because the parts he received were faulty and the work wasn't correct. They do nice work and Bobby was best of them all. He stated this business would be great if Bobby were in charge, because the rest of the employees were very rude. He will not be returning to do any further business with this facility.
This review was collected via phone interview by Customer Research Inc.