Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

263 Reviews

89% Would Recommend
Latest Review 12 days ago

Reviews


EF
Erica F.
Oregon
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Erica said the employees were timely and quick. This was a great experience for her.
This review was collected via phone interview by Customer Research Inc.

ST
Sonora T.
Portland, OR
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2018 Category: Service
Sonora said she paid for an evaluation that cost $100. They figured out the problem, but suggested another test that would cost an additional $100, even though they knew what the problem was. If she was not paying attention, she would have paid for it. They called and try to up-sale her on another issue. The next day, she got a text saying they appreciated her business, but she did not recall giving them permission to text her. They charged her a hazardous waste disposal fee of $13.75, but they did not dispose of any hazardous waste. They told her it was a state-required fee. They did not even look under her hood. They hooked her vehicle up to a machine and she was given a code. She called around and is having a hard time to find others that charge that fee. She stated she was taken aback by the extra evaluation that cost $100. She could have gone to another facility, because they do exactly what this facility did for free. It did not take manual labor to look at her vehicle. The price she was quoted to fix what was wrong with vehicle, she was told the part was almost $450 - $475, and to put it in would be another $400. They told her what it was while she was on the phone and she looked it up while they were talking. The part was literally $47 brand new, and less if it was used. She got it done for 90 percent less than what they were going to charge her.
This review was collected via phone interview by Customer Research Inc.

LJ
Lamore J.
Portland, OR
GMC S15 Jimmy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Lamore said everything was good but the price was high. The staff did diagnose his vehicle and told him what was wrong. He went to a different business and he got it done.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Portland, OR
Dodge Charger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2018 Category: Service
James said the business took longer than they had originally told him. They did not call him when it was done, and they also tried to charge him an additional $100 for no apparent reason.
This review was collected via phone interview by Customer Research Inc.

AL
Adrian L.
Vancouver, WA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Adrian said the staff at this business explained everything to him about his vehicle.
This review was collected via phone interview by Customer Research Inc.

PG
Paul G.
Portland, OR
Cadillac STS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018
Art of mantance
Do a great job of repairing your car.

AR
Alex R.
Oregon
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Alex said the business was very nice, polite and responsive but too expensive for him to get the work done.
This review was collected via phone interview by Customer Research Inc.

ED
Erik D.
Portland, OR
Toyota Corolla
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2018 Category: Service
Erik said he felt the solution he was offered was overly expensive.
This review was collected via phone interview by Customer Research Inc.

HS
Herschel S.
Portland, OR
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Herchel said he was stunned by the price of service.
This review was collected via phone interview by Customer Research Inc.

VS
Vincent S.
Coupeville, WA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Great short notice service
I was only visiting Portland for one day, and wanted to get my son's car air conditioner recharged. Art of Maintenance took care of me promptly. as a walk in.

AC
Adam C.
Portland, OR
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018 Category: Service
Adam said he had good service.
This review was collected via phone interview by Customer Research Inc.

HM
Honerine M.
Portland, OR
Mercury Mystique
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Honerine said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KH
Katie H.
Oregon
Jaguar XJ6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Katie said she has taken her vehicle to this facility multiple times and they have always made honest and reliable decisions.
This review was collected via phone interview by Customer Research Inc.

TW
Tom W.
Portland, OR
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Tom said the staff was able to get everything done on time.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Portland, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Tim said they got him in and out on the same day, they fixed more than he anticipated and their labor rates were lower than expected.
This review was collected via phone interview by Customer Research Inc.

SD
Shawn D.
Portland, OR
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Shawn said the staff were pretty up-front with the cost and they were efficient at getting the job done.
This review was collected via phone interview by Customer Research Inc.

BH
Ben H.
Portland, OR
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Ben said the staff provided good service. The price was a big high.
This review was collected via phone interview by Customer Research Inc.

TB
Trevor B.
Oregon
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Trevor said the service was good, but he was told the vehicle would be completed by Friday, and it actually took until Monday.
This review was collected via phone interview by Customer Research Inc.

SH
Sara H.
Oregon
Buick Century
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Sara said she was satisfied with the service at this business, but she wished the staff would have given her more details about the repairs to her vehicle.
This review was collected via phone interview by Customer Research Inc.

JP
Jerome P.
Portland, OR
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Jerome said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.