ReScore Reviews™ (3)
It was nice speaking with you this afternoon regarding your visit with us. We appreciate you taking the time to reconsider your review now that the issue has been resolved. As I said, don't hesitate to reach out to me or Ed in the future if you have any questions or concerns. We look forward to seeing you next service.
Thanks again Tom. We appreciate your business.
I'm glad we were able to resolve your concern. We look forward to seeing you again in the future.
Thanks for follow-up.
Dear Mr. Ganta,
I tried to reach you this morning to discuss your concerns but you were not available. I spoke to your wife who was unaware of this review or your dissatisfaction with our service. According to our records, the first time you brought your Civic in for service you requested an oil change and "any other services which were due at the time". We looked the entire vehicle over and recommended timing belt and water pump replacement, drive belts, spark plugs, 4 tires and front brakes ($1,500 in standard preventative maintenance items). A month later your check engine light came on and you experienced an extended cranking and stalling issue which we diagnosed was due to the crank sensor and harness being melted together. This issue was unrelated to any of the maintenance we performed a month prior. We repaired the problem but also recommended the starter be replaced due to the noise you are currently hearing. You declined the starter replacement stating you would deal with the noise and just wait until the starter was no longer working at all. We are very sorry to hear you now feel our service is unsatisfactory because of this. We would like to resolve your issue and make sure you are happy. Please call me at your convenience to discuss this further.
Dear Mr. Ganta,
Thank you for taking the time to revise your review of our service. We're happy we were able to resolve your concerns and we look forward to seeing you again soon.
Ed Narkin and Julie NarkinOwners
Good as new.