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Auburn Volkswagen

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(157 Reviews)
55
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (US & Canada)
3109 Auburn Way N Auburn, WA 98002

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (US & Canada)
3109 Auburn Way N Auburn, WA 98002

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (US & Canada)
3109 Auburn Way N Auburn, WA 98002
All Departments' Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(157 Reviews)

LC
gravatar
LORI C.
Renton, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2018
verified customer Verified Customer
Category: Service
Recall Work and Oil Change
At no point when scheduling the work or upon checking in at the dealership did anyone set the expectation that I would be at the dealership for almost 3 hours.

While the carwash is an extra perk of getting the oil change at the dealership and there can also be a high volume of services being performed, the wash should be good versus fair. A fair rating is when you have portions of the vehicle that have not been washed/missed in the cleaning process.

There was nothing that I experienced that would prevent me from having our vehicles serviced at your dealership. Overall a good experience(4 out f 5) versus an exceptional experience (5 out of 5).
Recommended
Matthew W., General Manager from Auburn Volkswagen responded on 10/22/2018 06:30 PM

Thank you for your valuable feedback, Lori. We read every review to help us best serve our customers, so we appreciate you letting us know what we did well as well as how we can improve. We hope your next visit is a 5 star experience! 


Matthew Welch
General Manager
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