Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

409 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 3.900002/5Overall Rating 3.900002/5Overall Rating 3.900002/5rating 3.900002rating 3.900002
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
91% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


DA
Donna A.
Piedmont, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
appt
thanks!
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/14/2019

No problem.  Thank you!   Have a great day :)


JT
Joyce T.
Cape Girardeau, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
review
always helpful
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/14/2019

Our team trys hard to be helpful to our customers! :)


TM
Treasa M.
Essex, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
good people
nice cashier and service area.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/14/2019

Great!  Glad to hear :)


MK
Megan K.
Saint Louis, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
hyundai
elantra service
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/14/2019

Thank you for your business and feedback :)


MJ
Mary J.
Cape Girardeau, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
recall
recall took a little bit longer, but everything went ok.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/14/2019

We work hard on getting computer updates done as fast as possible.  Thank you for your patience! :)


RK
Robert K.
Jackson, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Oil service
quick oil service, people on service drive get you in and out.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/14/2019

Thanks for your business and feedback! ;)


JJ
Joanne J.
Cape Girardeau, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Great!
Fast and friendly service.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/14/2019

We work hard on being fast and friendly! :) 


Verified Customer
Wyatt, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
friendly
Friendly and quick service
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/06/2019

Thank you for your business and feedback! 


Verified Customer
Jackson, MO
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Great service
Great service, no complaints whatsoever!
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/05/2019

Thank you for your business amd feedback! 


TS
Terry S.
Sikeston, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Recall
They were ready to take my car the moment I arrived for my recall. It was to take about 1 1/2 hrs to finish and they were done in 45 minutes. Everyone was very polite.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/01/2019

Thank you for your business and feedback! :)


SM
Stuart M.
Scott City, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Friendly
Fast service
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/01/2019

Thank you for you feedback and business! :)


DW
David W.
Sainte Genevieve, MO
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Recall
I was pleasantly surprised how fast our service call took. 30 minutes we were in and out
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 04/01/2019

Thank you for your feedback and business! :)


TT
Teresa T.
Sikeston, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Update to prior review of 3/12/2019
Re:Genesis. Thank you Terry for making everything right in a very short amount of time.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 03/21/2019

Not a problem at all.   I try to take care of our customers when needed.  Thank you for your business :) 


KB
Kenneth B.
Jackson, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Fast service and friendly people
I had my Sonata Sport ECM software upgraded with new version. Had them rotate tires too. No problems and I was back on the road in an hour.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 03/20/2019

Thank you for your review and business!  :) 


DS
Denise S.
Ste. Genevieve, MO
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Friendly people and great service
Brought my Tucson for a recall fix. Didn’t take long at all and no problems with anything. Everyone is pleasant and easy to talk to.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 03/19/2019

Thank you for your business and feedback :)


TT
Teresa T.
Sikeston, MO
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019
In Response to an earlier review
Yes, I did decide to leave the car but my expectations didn’t include it being there for a week. I would expect a part to come in a bit faster.

CU
Clifford U.
Fredericktown, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Awesome place
Bought two vehicles here so far so good
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 03/13/2019

Thank you for your business and feedback! :)


Verified Customer
Sikeston, MO
2012 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/12/2019 Category: Service
Bad Experience
I am very displeased with the way things turned out.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 03/12/2019

Sorry for all the  troubles. Granted we will see you tomorrow morning, we still need to see what exaclty the problem is.  It may be as simple as a switch inside the car that can be set by the driver.  Also upon review of why the car was here a week, that was the customers decision to leave the car here.  The customer did have the optoin to pick up the car when they were told parts needed to be ordered, but kept the car here instead.  


LR
Linda R.
Sainte Genevieve, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Oil change and Routine Maintenance
Service folks are always very upfront with concerns and clearly explain what options are available as well as how it can help your vehicle perform. Everything is done in a timely manner.
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 03/11/2019

Thank you for your feedback and business! :) 


KS
Karen S.
Lilbourn, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Quick repair good customer servicr
I brought my car in, I was greeted with a friendly and polite smile. Job was done very quick ancon my way in less than an hour! Great job!!
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 03/07/2019

Thank you for your business and feedback! :)