Reviews
CM
Carrie M.
Collinsville, IL
2015 Hyundai Sonata

12/06/2019
Category:
Service
Service department
Bill Gillespie did a fantastic job at getting my car in to be serviced right away and did not want me to go without.
He worked his magic and saved me a ton of money.
I would definitely go back.
I would definitely recommend Auffenberg Hyundai to anyone I know!
Thanks again, Auffenberg!
He worked his magic and saved me a ton of money.
I would definitely go back.
I would definitely recommend Auffenberg Hyundai to anyone I know!
Thanks again, Auffenberg!
Recommended
LT
Laura T.
Fairview Heights, IL
2018 Hyundai Santa Fe

09/24/2019
Category:
Service
Concerned about the shocks
The technician took the car for a drive and put it up on the lift to see if they could reduplicate the bouncy ride we have experienced. After careful inspection, they did not find anything wrong and we were not charged for their time.
Recommended
KB
Kimberly B.
O Fallon, IL
2015 Hyundai Sonata

05/31/2019
Category:
Service
Service visit
Disappointed in the time it took for tires, a recall repair and car butler service and the communication at pickup was poor.
Recommended
Verified Customer
Caseyville, IL
2011 Hyundai Elantra

04/26/2019
Category:
Service
Never followed up—needed knew engine
Bought certified 2011 Elantra pre owned car with 83k on I put 22k on it in the year and half I owned it . Car should last longer then that with all maintance being done . They reach out to cooperate. Never heard anything back in the time frame they told me . I can’t wait around to see if they will cover a 8000 (with labor)dollar repair for something I had no control over . That’s pretty much what I paid for the car -tax title and license.
Verified Customer
Saint Louis, MO
2017 Hyundai Sonata

03/23/2019
Category:
Service
Great Service
Fast service and always welcoming staff,
.
.
Recommended
Verified Customer
Swansea, IL
2017 Hyundai Tucson

03/03/2019
Category:
Service
ok but slow
OK BUT SLOW
Recommended
AS
Andrea S.
Scott Air Force Base, IL
2017 Hyundai Elantra

04/24/2018
Category:
Service
In and out
The service advisor and technicians were very friendly and thorough.
Recommended
Verified Customer
Imperial, MO
2017 Hyundai Sonata

02/07/2018
Category:
Service
First oil chsng
Ok process but expected loaner car per salesman at time of purchase
Recommended
LW
Linda W.
Glen Carbon, IL
2014 Hyundai Genesis

12/26/2017
Category:
Service
Friendly personal.
Nice clean area and friendly personal.
Recommended
RS
Rosie S.
Belleville, IL
2017 Hyundai Santa Fe S

11/07/2017
Category:
Service
Oil Change
The oil change service was quick and efficient.
GE
Garold E.
Edwardsville, IL
2017 Hyundai Santa Fe S

08/21/2017
Category:
Service
Service
GE yes
Recommended
JW
Jeff W.
Belleville, IL
2016 Hyundai Tucson

07/22/2017
Category:
Service
Great Service
Friendly and Great Service!
Recommended
Verified Customer
Shiloh, IL
2017 Hyundai Santa Fe S

07/05/2017
Category:
Service
NOT customer friendly.
Fast service but dealer was unaware of the pricing offered from their own website, thus initially overcharged me $20. They made it right on my return trip but a return trip should not have been needed. When I questioned it, the "Service" Rep just pointed to a pricing sign in his office. Had to talk to the service manager to get it fixed. I can beat the pricing pretty much anywhere. Even with the internet deal, I was able to find equivalent pricing elsewhere.
Service hours are atrocious. No weekends and VERY limited evenings mean I have to schedule off work for even the most routine maintenance.
Service hours are atrocious. No weekends and VERY limited evenings mean I have to schedule off work for even the most routine maintenance.
MS
Michael S.
Belleville, IL
2012 Hyundai Elantra To

06/13/2017
Category:
Service
Somewhat unsatified
Told I didn't need a timing belt and offered other services that were "due" then later called to be told there was a timing belt that needed changed at extra cost. After picking up the car and heading home I noted there was no oil change sticker on the window as usual making question of the service had been done of not and also an unopened can of injector cleaner was sitting in my cup holder - no clue why or what I should do with this?
VB
Valerie B.
Snellville, GA
2013 Hyundai Sonata Hyb

04/17/2017
Category:
Service
Great Customer Service!
The only reason why I wouldn't return to this location is because I don't live in Missouri. My Hyundai broke down while my husband and I were traveling to visit family. This was the closest Hyundai dealership to the location where our car broke down. Phil and Bill went above and beyond to get us a rental car to get back home to Georgia while they worked on my car. Fantastic customer service.
Recommended
Verified Customer
Fairview Heights, IL
2012 Hyundai Santa Fe

01/19/2017
Category:
Service
Excellent as usual
Excellent
Recommended
Verified Customer
Greenville, IL
2008 Hyundai Accent

12/23/2016
Category:
Service
Quick and Clean
Thanks for the great service within a short time
Recommended
Verified Customer
Belleville, IL
2004 Hyundai Sonata

12/23/2016
Category:
Service
Close to my home, job & the people are nice.
All my friends don't drive Hyundai
Recommended
JC
Jim C.
2013 Hyundai Genesis Co

11/07/2016
Category:
Service
Excellent service.
The service is great and on time. This is my second Hundai and I am sure I'll get a third.
Recommended
ME
Michael E.
Vandalia, IL
2007 Hyundai Santa Fe

09/30/2016
Category:
Service
?
Our breakdown occurred on a Saturday. We were very pleased.
Recommended
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