Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

2914 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.26316/5Overall Rating 4.26316/5Overall Rating 4.26316/5Overall Rating 4.26316/5rating 4.26316
Original
Overall Rating 2.15789/5Overall Rating 2.15789/5rating 2.15789rating 2.15789rating 2.15789
92% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


Verified Customer
Centralia, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Happy
Happy

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/24/2019 Category: Service
The
The
William G., Service Manager from Auffenberg Hyundai responded on 09/24/2019

Rodney,
My name is Bill and I am the service manager for Auffenberg Hyundai, Please call me at your convince I would like fix the issues or concerns.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

LT
Laura T.
Fairview Heights, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Concerned about the shocks
The technician took the car for a drive and put it up on the lift to see if they could reduplicate the bouncy ride we have experienced. After careful inspection, they did not find anything wrong and we were not charged for their time.

EA
Edward A.
Highland, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Every one is very helpful.
No mater what I go for they always treat me like I am the only customer
William G., Service Manager from Auffenberg Hyundai responded on 09/23/2019

Edward,
Thank you so much for taking the time to write your review and saying the incredibly nice things about our dealership,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CR
Claudette R.
Pocahontas, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/22/2019 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/22/2019 Category: Service
Auffenberg customer
I finally found a tech that I like but when I try to schedule with him he is not available for up to 30 days but when I get in for service he is only booked up for 3 days. Very dissatisfied!
William G., Service Manager from Auffenberg Hyundai responded on 09/23/2019

Claudette,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Please let me know how we can inprove on our service to earn the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JK
Joseph K.
Belleville, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019 Category: Service
Great service!
Pain free and very quick to remedy a warranty issue.
William G., Service Manager from Auffenberg Hyundai responded on 09/23/2019

Joseph,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Saint Louis, MO
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Auffenbery Hyudai cares about their customers
Service is excellent and all the employees, including the person we deal with when we bring in the car to the lady that checks us out are all professionals and very personal and friendly. Everyone makes you feel welcomed and cared about. This time we also talked with a salesman. We like this Hyundai dealership because they do not pressure you. They give you the information and let you make up your own mind. Love this dealership ! We live in MO and we come back to O'Fallon IL for service because they treat us so well. We wish the STL area would have as good Hyundai dealership that we feel we can trust.
William G., Service Manager from Auffenberg Hyundai responded on 09/23/2019

Thank you so much for taking the time to write your review and saying the incredibly nice things about our dealership,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TM
Thomas M.
Mascoutah, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2019 Category: Service
It can be difficult, but really isn't
Working with the Service Manager I was able to get an explanation about the signage leading to the service department. It isn't their fault but the city ordinances that makes it difficult. Once you have been there it is much clearer. They are also looking into ways to better lead people who find the back door first. There was no diagnosis of my "check engine" light because I did not ask for it. If I had it would have been done. I have done this at a local auto parts store and have e accepted their answer, I just didn't think I had to ask official service to do that for me.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2019 Category: Service
It can be difficult
Hard to find the servicve area. Service only concerned with the current issue not the vehicle.
William G., Service Manager from Auffenberg Hyundai responded on 09/23/2019

Thomas,
My name is Bill, I am the service manager for Auffenberg Hyundai please allow me to say I am sorry for the issues finding the service dept. We have 6 smaller signs around the parking area and a 10 foot service entrance sign on the building, I will make sure all are able to be seen. The recall was on the Oil pressure seal for leaks, If you would like the service engine light diagnosed please let me know.
If you have any other concerns please call us.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
O Fallon, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Okay
NO comment
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MD
Marion D.
Belleville, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
service
Friendly people and great service.
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Marion,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

PW
Pamela W.
East Saint Louis, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2019 Category: Service
Tv room
Its a nice place
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Pamela,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Please let us know how we can earn the 5th star,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RP
Roger P.
Fairview Heights, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Nice people to work with
My wife's Tucson looked great after the auto butler.
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Roger,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service we love our Autobutler system, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JM
Joe M.
St. Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Worth the 20 miles drive
From the minute I called everyone was more then happy to help and get my repairs done to the car.
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Joe,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RW
Roberta W.
Lenzburg, IL
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Title?
I did not come for auto repair. I came to have my mileage recorded for the mileage rebate. The gentleman that waited on me was very polite and took down my mileage and quickly recorded it in the computer but the Hyundai center that processes the rebate has no report of it as of this morning? Thank you
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Roberta,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating it sometimes takes 4-6 weeks on refund,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

ES
Ellen S.
West Salem, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Great Service
I appreciate that if I need a part or filter. They explain what is wrong and usually show me the part.
William G., Service Manager from Auffenberg Hyundai responded on 09/17/2019

Ellen,

Thank you so much for taking the time to write your review, We appreciate your business and we will always give you great service , Thank you for the 5 star rating, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Belleville, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Prompt service
Took my vehicle on time and serviced it promptly
William G., Service Manager from Auffenberg Hyundai responded on 09/17/2019

Thank you so much for taking the time to write your review, We appreciate your business and we will always give you great service , Thank you for the 5 star rating, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Maryville, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Service
Very thorough
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CJ
Christina J.
Centreville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
The people
Good service and friendly people
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Christina,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RG
Rob G.
Edwardsville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Fast service, clean waiting area, coffee and tea available.
Hyundai is good about recalls and service bulletins. Drove into the service Bay. Got coffee watch a little TV. Very clean place very friendly people.
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Rob,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DH
Diana H.
O Fallon, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Scheduled maintenance appointment.
We were an early arrival to be worked into the schedule. We had the car back within a couple of hours. Really appreciated them getting us in on the day we needed.
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Diana,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JR
Jane R.
Fairview Heights, IL
2007 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Friendly and knowledgeable
Everyone was accommodating
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Jane,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com