Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(3,244 Reviews)

ReScore Reviews™ (50)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Aviston, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Superb
As always, service was superb!
William G., Service Manager from Auffenberg Hyundai responded on 09/18/2020

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us and you always feel welcome here. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Bethalto, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020 Category: Service
Great service
I’m always able to find an appointment time that works with my schedule.
William G., Service Manager from Auffenberg Hyundai responded on 09/17/2020

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us and you always feel welcome here. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RP
Rachel P.
Chicago, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
My favorite dealership...
all employees are very respectful , friendly , and knowledgeable. They have good coffee and love when they wash my car !
William G., Service Manager from Auffenberg Hyundai responded on 09/16/2020

Rachel,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  Thanks you for the kind words, Please stop by anytime during regular business hours and get a car wash a clean car is a happy car. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MT
Michael T.
Belleville, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Excellent Service
The service at Affenburg Hyundai has always been great. I recommend it highly.
William G., Service Manager from Auffenberg Hyundai responded on 09/16/2020

Michael,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  Thanks for the kind words and I hope you always feel welcome here. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RC
Rosie C.
Fairview Heights, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020 Category: Service
Satisfied customer
They were professional kind helpful and had mask on. I'm not 60 yet but I appreciate them going the extra mile to protect us both.
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2020

Rosie,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us and you always feel welcome here. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SD
Shelley D.
Troy, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020 Category: Service
Very good
Very good service
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2020

Shelley,

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us and you always feel welcome here. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JM
Jonathan M.
IL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020 Category: Service
Elantra
Great
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2020

Jonathan,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JA
James A.
Trenton, IL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020 Category: Service
Another positive experience
Great service and quality work.
William G., Service Manager from Auffenberg Hyundai responded on 09/08/2020

James,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us and you always feel welcome here. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

WW
William W.
O Fallon, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020 Category: Service
Enjoy Vehicle...good service....
very accomidating
William G., Service Manager from Auffenberg Hyundai responded on 09/08/2020

William,
Thank you for taking the time to write your review, the 5 stars score. We appreciate your business and your feedback,  its always good to see you. We look forward to your next service visit with us.
 PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MM
Mary M.
Caseyville, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020 Category: Service
Service Excellence
Fast and professional service!
William G., Service Manager from Auffenberg Hyundai responded on 09/06/2020

Mary, 

Thank you for taking the time to fill out our survey, We appreciate the 5 star score.
Have a Happy Holiday and be safe.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JO
John O.
Collinsville, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020 Category: Service
Awesome Ecperience
All aspects of our appointment were great. Scheduling was easy. Arriving and preparing for the service went smoothly. Service people kept us informed. Wsiting room was clean,well equipped with tables and chairs, snacks to purchase and free coffee! All was
great.
William G., Service Manager from Auffenberg Hyundai responded on 09/06/2020

Thank you for the kind words, we appreciate your business. Have a Happy Hoilday and we hope you stay safe.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

AS
Andrea S.
Belleville, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020 Category: Service
Customer Service
They have a Great customers service staff that’s always very courteous and friendly.
William G., Service Manager from Auffenberg Hyundai responded on 09/04/2020

Andrea, 
Thank you for returning our survey, We appreciate your business and the 5 star. 

Please be safe and have a Happy Hoilday 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
O Fallon, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020 Category: Service
Excellent service
Excellent service and personnel. Repairs and service always spot on.
William G., Service Manager from Auffenberg Hyundai responded on 09/01/2020

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Wood River, IL
2020 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2020 Category: Service
Good place
Service was quick as always only problem was I have my tires rotated alone with the oil change and I would have thought they would if put air in my tires. 3 days after getting my car back I had 2 tires with low enough air that my light came on and the others were low also
William G., Service Manager from Auffenberg Hyundai responded on 09/01/2020

Thank you for taking the time to write your review, Sorry that after 3 days the tire light came on, this cooler weather can effect the tire pressure.  We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Highland, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020 Category: Service
Excellent
Service is excellent.
William G., Service Manager from Auffenberg Hyundai responded on 08/27/2020

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com