Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

( 2939 Reviews )

ReScore Reviews™ (20)

ReScore
Overall Rating 4.300001/5Overall Rating 4.300001/5Overall Rating 4.300001/5Overall Rating 4.300001/5rating 4.300001
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
Maryville, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Service
Very thorough
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CJ
Christina J.
Centreville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
The people
Good service and friendly people
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Christina,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RG
Rob G.
Edwardsville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Fast service, clean waiting area, coffee and tea available.
Hyundai is good about recalls and service bulletins. Drove into the service Bay. Got coffee watch a little TV. Very clean place very friendly people.
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Rob,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DH
Diana H.
O Fallon, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Scheduled maintenance appointment.
We were an early arrival to be worked into the schedule. We had the car back within a couple of hours. Really appreciated them getting us in on the day we needed.
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Diana,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JR
Jane R.
Fairview Heights, IL
2007 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Friendly and knowledgeable
Everyone was accommodating
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Jane,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TW
Tina W.
O Fallon, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Great and timely service
Service was great and quick!
William G., Service Manager from Auffenberg Hyundai responded on 09/13/2019

Tina,
Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

GC
Gina C.
Collinsville, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Amazing customer service!
Everyone is very nice and professional! So far everything has been great! Excellent customer service! Keep up the great work!
William G., Service Manager from Auffenberg Hyundai responded on 09/13/2019

Gina,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Maryville, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Done right and fast
Diagnosed the problem and parts were in stock so it fast and easy. Came in and got what I wanted done.
William G., Service Manager from Auffenberg Hyundai responded on 09/13/2019

Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Caseyville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Friendly and reliable service!
SO helpful and knowledgeable about my Sonata! Thanks to the service department and for providing me with a loaner car. You gave me peace of mind knowing my car was in reliable hands...Thank you Jeff Underwood! Oh, and thank you for washing my car :)
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2019

Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
O Fallon, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Responsive to service needs
Thanks for always providing excellent service.
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2019

Thank you so much for taking the time to write your review,  We appreciate your business we will always do our best for our customers, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

GS
Geoffrey S.
Saint Louis, MO
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Scheduled Appointment
I scheduled my appointment and I just drove right in....no waiting. They did the service checks, oil change, and tire rotation.
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2019

Geoffrey,
Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Shiloh, IL
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Clean, friendly
Job completed on time.
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2019

Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

HA
Harold A.
Belleville, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2019 Category: Service
Time of repair
Rsepair went well once they got to it.
William G., Service Manager from Auffenberg Hyundai responded on 09/09/2019

Harold,
My name is Bill and I am the service manager for Auffenberg Hyundai, Please allow me to say I am sorry for the time it took to repair your Sante Fe.
These things do take time and we have to let vehicle cool off to enable tech to work on the vehicle. Jeff will be reaching out to you shortly

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CT
Charles T.
O Fallon, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great service
Bill Gillespie and crew diagnosed the issue and fixed it quickly. Great service and communication.
William G., Service Manager from Auffenberg Hyundai responded on 09/09/2019

Charles,
Thank you so much Chuck for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

LS
La Vonne S.
Belleville, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
A
A
William G., Service Manager from Auffenberg Hyundai responded on 09/09/2019

La Vonne,
Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MW
Marsha W.
Belleville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Excellent service!
I had dropped my 2011 Hyundai Sonata off for an oil change and fluid level check recently and wanted to express my gratitude to the Service Department for another excellent job! The staff is very friendly and courteous and handled my requests in a professional manner! Jeff was my Service Advisor and contacted me as soon as my car was finished. When I picked my car up, it also had been washed, which was a nice touch! I recommend Auffenberg Hyundai to take exceptional care of your car!
William G., Service Manager from Auffenberg Hyundai responded on 09/09/2019

Marsha,
Thank you so much for taking the time to write your review,  We appreciate your business, Jeff is a big part of our service team and we are grateful for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RR
Rebecca R.
Troy, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Efficient, professional, friendly.
I would definitely recommend O'Fallon Hyundai to anyone, they are very friendly, timely, and professional.
William G., Service Manager from Auffenberg Hyundai responded on 09/06/2019

Rebecca,
Thank you so much for taking the time to write your review,  We appreciate your business, Please let us know how we can earn the 5th star,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

BB
Betty B.
Belleville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Love Hyundai
As always GREAT service! GREAT People!
William G., Service Manager from Auffenberg Hyundai responded on 09/06/2019

Betty,
Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Bridgeton, MO
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
pleased with service
I like that my car is serviced at the of my appointment and that my car gets washed. I’m not a techy but I get help when needed with the car apps.
William G., Service Manager from Auffenberg Hyundai responded on 09/06/2019

Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Waterloo, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Great Staff
Another great experience!
William G., Service Manager from Auffenberg Hyundai responded on 09/04/2019

John,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback, John does an outstanding job of taking care of his customers.
Thanks for the 5 stars,  if you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com