Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

( 2937 Reviews )

ReScore Reviews™ (20)

ReScore
Overall Rating 4.300001/5Overall Rating 4.300001/5Overall Rating 4.300001/5Overall Rating 4.300001/5rating 4.300001
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


Verified Customer
Lebanon, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Happy
Very satisfactory..............................................thank you!!!!!!!!!!!!!!!!!!!
William G., Service Manager from Auffenberg Hyundai responded on 09/04/2019

Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RT
Ronald T.
Fairview Heights, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Quality service
I got an oil change and tire rotation. It was quick and they even washed the car.
William G., Service Manager from Auffenberg Hyundai responded on 09/03/2019

Ronald,
Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars, As a Auffenberg service customer please stop by for a car wash anytime.   If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Rockville, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
really quick process, patient and kind employees
Just needed a small issue checked out, they were helpful and really sweet. I'll be back!
William G., Service Manager from Auffenberg Hyundai responded on 09/03/2019

Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TJ
Terry J.
East St. Louis, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Great
Grea
William G., Service Manager from Auffenberg Hyundai responded on 09/03/2019

Terry,
Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SA
Sally A.
Belleville, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Excellent customer service, friendly staff.
Beautiful, state-of-the-art facility, and fast, friendly service.
William G., Service Manager from Auffenberg Hyundai responded on 09/03/2019

Sally,
Thank you so much for taking the time to write your review and wondeful words,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

AT
Alisha T.
O Fallon, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2019 Category: Service
Excellent
Fast and friendly
William G., Service Manager from Auffenberg Hyundai responded on 09/03/2019

Alisha,
Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SR
Sherri R.
Granite City, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Hyundai service
My service was done in the timeline that I was given. The waiting room was very comfortable. It had 2 areas for waiting. One area with a television and one area with bistro tables and chairs. There were laptops available. They had a coffee machine and several different teas to drink.
William G., Service Manager from Auffenberg Hyundai responded on 09/03/2019

Sherri,
Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TM
Todd M.
O Fallon, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Service
Quick, friendly servce
William G., Service Manager from Auffenberg Hyundai responded on 08/30/2019

Todd,
Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Highland, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Good customer service
Good customer
Service. Everyone is very friendly and helpful.
William G., Service Manager from Auffenberg Hyundai responded on 08/29/2019

Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Patoka, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
People
Service staff is great. Thanks John
William G., Service Manager from Auffenberg Hyundai responded on 08/28/2019

Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JO
Jim O.
Edwardsville, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2019 Category: Service
Very professional.
Everything was above par.
William G., Service Manager from Auffenberg Hyundai responded on 08/28/2019

Jim,

Thank you so much for taking the time to write your review,  We appreciate your business, your feedback please let us know how we can earn the 5th star,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

KT
Kenneth T.
O Fallon, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great support
Check engine light follow up was handled with efficiency and the root cause was found and fixed.
Customer service was great through out the entire process.
William G., Service Manager from Auffenberg Hyundai responded on 08/28/2019

Kenneth,
Thank you so much for taking the time to write your review,  We appreciate your business,feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RS
Robert S.
Fairview Heights, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
very nice waiting room. good cofee
everything went will. wait time very reasonable.
William G., Service Manager from Auffenberg Hyundai responded on 08/28/2019

Robert,
Thank you so much for taking the time to write your review,  We appreciate your business and your feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JW
James W.
Belleville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Hyundai are wonderful cars very dependable. Servicing my car is wonderful
Two elantras and now a sonata finally. I love the cars very dependable and the service dept...In and out fast ... My 2012 red cruz turbo LT was in a two car accident they hit me. But Now... I Love my 2015 sonata limited fully loaded And all the features. I always want a sonata. But had to get elantras say i could not afford it. YES I CAN 😊😊❤
William G., Service Manager from Auffenberg Hyundai responded on 08/27/2019

James,
Thank you so much for taking the time to write your review we are so very happy that you are enjoying your Hyundai,  We appreciate your business and your feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

BS
Betty N S.
Wood River, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
convenience
Hi
William G., Service Manager from Auffenberg Hyundai responded on 08/27/2019

Betty,
Hello...Thank you so much for taking the time to write your review,  We appreciate your business and your feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TG
Theresa G.
Saint Peters, MO
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Thanks!
The only thing I would suggest doing differently is when it's time to pick up the car, I would prefer to sit down with the service rep to go over the paperwork of the services performed. I'm more likely to think of questions when I'm looking over the record of what was done. I also noticed that you don't provide a copy of the 34-point check list. The dealership I serviced my Hyundai's with before switching to Auffenberg always had the service rep sit down with me and go over everything that was done before I went to the cashier window to pay and pick up my keys.

Don't get me wrong - I really like working with John Koch - I just think this is something you could change to better help your customers. Thank you.
William G., Service Manager from Auffenberg Hyundai responded on 08/27/2019
  1. Theresa,
    Thank you so much for taking the time to write your review,  We appreciate your business and your feedback we are supposed to give you a color print out off the MPI, I will ensure all employees are following the guidelines.
    Thank you for the 5 stars review,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DL
Diana L.
Granite City, IL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Very friendly
Overall good service
William G., Service Manager from Auffenberg Hyundai responded on 08/27/2019

Diana,
Thank you so much for taking the time to write your review,  We appreciate your business and your feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

KB
Kimberly B.
Belleville, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Great service!
Everything was explained to me so I could understand. I felt like my business was important.
William G., Service Manager from Auffenberg Hyundai responded on 08/27/2019

Kimberly,
Thank you so much for taking the time to write your review,  We appreciate your business and your feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

AH
Allen H.
O Fallon, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2019 Category: Service
Excellent service department
Outstanding service!
William G., Service Manager from Auffenberg Hyundai responded on 08/26/2019

Allen,
Thank you so much for taking the time to write your review,  We appreciate your business and your feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MW
Michael W.
Belleville, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
.
.
William G., Service Manager from Auffenberg Hyundai responded on 08/26/2019

Michael,
Thank you so much for taking the time to write your review,  We appreciate your business and your feedback and for the 5 stars,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com