Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

2911 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.26316/5Overall Rating 4.26316/5Overall Rating 4.26316/5Overall Rating 4.26316/5rating 4.26316
Original
Overall Rating 2.15789/5Overall Rating 2.15789/5rating 2.15789rating 2.15789rating 2.15789
92% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


AS
Angela S.
Maryville, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Found the problem and fixed it
My wife was hearing a high pitch sound and the mechanic found a caliper was rusty and sticking. He was able to clean it and fix the problem without having to buy a new part. He also found the rear brakes needed to be replaced. The vehicle was repaired and ready the next afternoon. I was advised of the need for new tires and wheel alignment. Great and honest service.
William G., Service Manager from Auffenberg Hyundai responded on 08/13/2019

Angela,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. I hope you can always trust us to be a honest place of business we take pride in that, Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

WT
William T.
Highland, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Good services
Thanks good job
William G., Service Manager from Auffenberg Hyundai responded on 08/12/2019

William,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RC
Robert C.
Collinsville, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Good job
Fast, efficient, and effective sercice.
William G., Service Manager from Auffenberg Hyundai responded on 08/12/2019

Robert,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RC
Raymond C.
Sparta, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Mr. Ray
Very organized
William G., Service Manager from Auffenberg Hyundai responded on 08/09/2019

Raymond,
Thank you for taking the time to write your review and kind words,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

LG
Laura G.
Collinsville, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Service was great
Very timely
William G., Service Manager from Auffenberg Hyundai responded on 08/09/2019

Laura,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MG
Michael G.
Staunton, IL
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Great extras
Always gets my car right in and washed.
William G., Service Manager from Auffenberg Hyundai responded on 08/08/2019

Michael,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DF
Daniel F.
Collinsville, IL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
Santa fe
I think they need to communicate more better with their employees and help more when someone has a complaint. Not give us a run around
William G., Service Manager from Auffenberg Hyundai responded on 08/08/2019

Daniel,
Thank you for taking the time to write your review,  We appreciate your business and your feedback.  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JF
Jennifer F.
Waterloo, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Amazing and thorough Service Team
I was assigned a service rep for my process, and he kept me informed of everything along the way.
By far the best experience I've had with a Service Department through a Dealership.
William G., Service Manager from Auffenberg Hyundai responded on 08/06/2019

Jennifer,
Thank you for taking the time to write your review and the kind words John is a big part of our success here.  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JH
John H.
Belleville, IL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Recent service
I always find the people working at this location to be friendly, helpful and very competent.
William G., Service Manager from Auffenberg Hyundai responded on 08/06/2019

John,
Thank you for taking the time to write your review and the kind words,   We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Mulberry Grove, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Recall service
Took care of the recall and changed the cabin filter. Didn’t take long and I’m pleased with the service
William G., Service Manager from Auffenberg Hyundai responded on 08/06/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Mascoutah, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Solid customer service
Had an issue with an outdated coupon for service, left a review, and the service manager promptly replied to rectify the issue.
I appreciate the follow up by the service manager.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2019 Category: Service
Service department is efficient, marketing is not
Bought my car elsewhere but get service here.
No complaints with the service, but the marketing department sent me useless coupons after each service.
They should send the coupons 5 months after the last service appointment instead of 7 months after.
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2019

Nathan,
We always try to fix issues like this, If you would have called and mentioned that coupon and that you recieved it a few days after service we will honor and refund coupon cost.
Please bring coupon to dealership along with card card ( if used and we will take care of it)

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2019

Thank you again, Glad we can make thing right. Bill

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JO
Jim O.
Edwardsville, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2019 Category: Service
Reasonable price. Knowledgeable staff.
Good overall experience.
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2019

Jim,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Please let us know how we can earn the 5th star, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JS
James S.
O Fallon, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019 Category: Service
Great timely service and facilities
They took my car in as soon as I got there even though my appointment was later and finished my car early. Great service!
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2019

James,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

KB
Katherine B.
Centralia, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
...
Friendly,knowledgeable and caring
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2019

Katherine,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DD
Donna D.
Nashville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
Donna
I always get good service
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2019

Donna,
Thank you for taking the time to write your review,  We appreciate your business and your feedback I hope we always give you the best in service, Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RC
Ronald C.
Swansea, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
Friendly and professional
Prompt and courteous professionals.
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2019

Ronald,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JM
Janice M.
Saint Louis, MO
2011 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Personalized service
Personalized service
William G., Service Manager from Auffenberg Hyundai responded on 08/03/2019

Janice,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

KH
Kenneth H.
Belleville, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
My Santa Fe
They take care of me. Friendly staff always willing to go extra mile. Comfortable atmosphere
William G., Service Manager from Auffenberg Hyundai responded on 08/03/2019

Kenneth,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars and I am glad we got you taken care of, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

FF
Flavian F.
Belleville, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Five star rating for sure!
I love my Hyundai Elantra and I would definitely recommend it and the service to my friends
William G., Service Manager from Auffenberg Hyundai responded on 08/03/2019

Flavian,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars and I am glad we got you taken care of, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

GS
Gary S.
Freeburg, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
The helpful service staff
Every visit I've had for service has been great, the staff has always been helpful and friendly.
William G., Service Manager from Auffenberg Hyundai responded on 08/03/2019

Gary,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars and I am glad we got you taken care of, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit


William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com