Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

2909 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.26316/5Overall Rating 4.26316/5Overall Rating 4.26316/5Overall Rating 4.26316/5rating 4.26316
Original
Overall Rating 2.15789/5Overall Rating 2.15789/5rating 2.15789rating 2.15789rating 2.15789
92% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


AV
Amber V.
Collinsville, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Great service and friendly people
Every time I come here everyone is very pleasant and friendly.
William G., Service Manager from Auffenberg Hyundai responded on 07/15/2019

Amber,
Thank you for taking the time to write your review,  We appreciate your business and your feedback, I hope you always feel that way, Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TC
Terry C.
Edwardsville, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Excellent service
Quick, thorough and friendly service
William G., Service Manager from Auffenberg Hyundai responded on 07/12/2019

Terry,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
O Fallon, IL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Cuatomer service and repair
Always have great customer service and repair. Even when things go wrong there is no issue getting my car back in and repaired
William G., Service Manager from Auffenberg Hyundai responded on 07/12/2019

Thank you Sir for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RN
Richard N.
Edwardsville, IL
2014 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Hyundai
Great service, on time
Friendly
William G., Service Manager from Auffenberg Hyundai responded on 07/11/2019

Richard,
Thank you Sir for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CM
Carol M.
Mascoutah, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great Service
I'm very happy with the service Hyundai provides. My Santa Fe has been the best vehicle I have owned in the last 40 years,
William G., Service Manager from Auffenberg Hyundai responded on 07/11/2019

Carol,
Thank you for taking the time to write your review,  We appreciate your business and your feedback, Hyundai is a great brand and has made many improvements to the product line,  Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JC
James C.
New Baden, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Oil Change
It was convenient and fairly quick.
William G., Service Manager from Auffenberg Hyundai responded on 07/11/2019

James,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SC
Susan C.
O Fallon, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Excellent Service
I have been a customer of Auffenberg Hyundai for many years. This is my second Tuscson. The reason I purchased my second vehicle at Auffenberg was because of the service department. I have always been treated fairly and with respect. I will continue to be a customer of Auffenberg Hyundai
William G., Service Manager from Auffenberg Hyundai responded on 07/10/2019

Susan,
Thank you for taking the time to write your review, Its always a pleasure to see you and chat,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CB
Char B.
Glen Carbon, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Excellent
Great service
William G., Service Manager from Auffenberg Hyundai responded on 07/09/2019

Char,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RA
Robert A.
Bridgeton, NJ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Hyundai service
While on vacation, passing near by, I had a problem with my car. I called and was taken in right away, and a short time later I was back on the road. Thank you.
William G., Service Manager from Auffenberg Hyundai responded on 07/09/2019

Robert,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

KB
Kevin B.
Granite City, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
RECALL NOTICE
VERY HAPPY WITH MY EXPERICENCE WOULD LIKE TO COME BACK AND BUY A CAR VERY NICE STAFF
William G., Service Manager from Auffenberg Hyundai responded on 07/09/2019

Kevin,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MW
Michael W.
O Fallon, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Never have i had a problem with this dealership, fantasatic service
I have been buying Hyundai for over 15 years, I think we have bought 14-15 cars over the years. Good job
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Michael,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SS
Sacha S.
Maryville, IL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
The last two visits
My last two visits at the dealership, 1. oil change 2. recall, both went quickly with good accommodations and recommendations. The service was attentive to my cars needs and issues.
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Sacha,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Fairview Heights, IL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Great service!
Very honest nice employees!
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Scott Air Force Base, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2019 Category: Service
They do a good job
The staff is nice and helpful. The surprise “service recommendation” gets me evrytime I come in for an oil change. $54.99, nope $287.00. Other than that I don’t mind the place.
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. We try not to surprise our customers but the condition of the vehicle determines what is recommended If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SB
Stacy B.
Collinsville, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Excellent service
I have gone to Hyundai for the last 6 years and will continue to in the future. They always make you feel welcome and take care of their customers!
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Stacy,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Belleville, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
-
-
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MS
Marlene S.
Waterloo, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Routine Service
Always timely, professional and thorough.
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Marlene,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CF
Charles F.
Belleville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Excellent Service
John Koch is the service advisor I always see when my car needs to be seen. He goes above and beyond to make sure everything is taken care of and in a decent time.
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Charles,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CM
Charles M.
O Fallon, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Great service!
Great service, done right the first time. Always get my car serviced here. No issues ever.
William G., Service Manager from Auffenberg Hyundai responded on 07/08/2019

Charles,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

PB
Patricia B.
Collinsville, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
The customer service is the best!!
We have bought 3 vehicles from Hyundai because we get such great caring service from them! Thanks so much.
Jessica W. from Auffenberg Hyundai responded on 07/05/2019

Hi Patricia,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. I'm thrilled to hear you had another great visit withus. Thanks for the 5 stars! If you ever have questions or if I can help you in any way, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

 

William J. Gillespie 
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com