Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61
4.6

( 2969 Reviews )

ReScore Reviews™ (23)

ReScore
Overall Rating 4.3913043/5Overall Rating 4.3913043/5Overall Rating 4.3913043/5Overall Rating 4.3913043/5rating 4.3913043
Original
Overall Rating 2.17391/5Overall Rating 2.17391/5rating 2.17391rating 2.17391rating 2.17391
92% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


DH
Darlene H.
Belleville, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Awesome
John & Jeff was very hands on with the needs of my vehicle! Fast quality work awesome costumer service
William G., Service Manager from Auffenberg Hyundai responded on 12/11/2019

Darlene,
   Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MW
Mary W.
O Fallon, IL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Great Service
Fast, reliable and friendly service
William G., Service Manager from Auffenberg Hyundai responded on 12/10/2019

Mary,
              Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SB
Susan B.
Maryville, IL
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Excellent Service
Everyone is professional and friendly in the service department and they always finish my car ahead of schedule. Waiting area is always clean, as well as service area.
William G., Service Manager from Auffenberg Hyundai responded on 12/10/2019

Susan,
           Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Maryville, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Great job
Awesome service. Great customer service
William G., Service Manager from Auffenberg Hyundai responded on 12/10/2019

Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Belleville, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Convenient, friendly service, knowledgeable staff
My vehicle had been in for service twice in 60 days for the same issue with both back passenger doors. Each time the issue was fixed quickly with good communication from the staff. Very pleased with service!!
William G., Service Manager from Auffenberg Hyundai responded on 12/10/2019

Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TC
Terry C.
Edwardsville, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Excellent service
Thorough and courteous service.
William G., Service Manager from Auffenberg Hyundai responded on 12/10/2019

Terry,
Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

BB
Bridget B.
Belleville, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Good service
Very friendly service completed quickly.
William G., Service Manager from Auffenberg Hyundai responded on 12/09/2019

Bridget,
Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JC
James C.
Troy, IL
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
great service
I needed to have some pretty major warranty work and the whole process with service department Bill and John was great answered all my questions and were very helpful.
William G., Service Manager from Auffenberg Hyundai responded on 12/09/2019

James,
Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback, it was great meeting you, And so Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Belleville, IL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Last repair
Well done
William G., Service Manager from Auffenberg Hyundai responded on 12/09/2019

Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CM
Carrie M.
Collinsville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Service department
Bill Gillespie did a fantastic job at getting my car in to be serviced right away and did not want me to go without.
He worked his magic and saved me a ton of money.
I would definitely go back.
I would definitely recommend Auffenberg Hyundai to anyone I know!
Thanks again, Auffenberg!
William G., Service Manager from Auffenberg Hyundai responded on 12/09/2019

Carrie,
Thank you again for taking the time to write your review and 5 stars!. We appreciate your business and your awesome feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Patoka, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Great
Got in & out fast, & problem was addressed.
William G., Service Manager from Auffenberg Hyundai responded on 12/06/2019

Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TP
Tedd P.
Belleville, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
This place is good for people get welcome there
I am comfortable to attend there for oil change best
William G., Service Manager from Auffenberg Hyundai responded on 12/06/2019

Tedd,
Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

VW
Vicky W.
Highland, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Fast Friendly Service
I was dropping my car off to get an oil change the next day. When I got there they were able to get my car serviced that day within an hour. Clean, friendly, always willing to help.
William G., Service Manager from Auffenberg Hyundai responded on 12/06/2019

Vicky,
Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

GD
Gerald D.
Cottage Hills, IL
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Another Great Buy
Andy is the best. He always has the best interest of the customer wants and needs. He allows you to breathe and gives you the space to make a final decision. This is my fifth car from your dealership and Andy has sold them all to me. Thanks, Andy. A true professional.
William G., Service Manager from Auffenberg Hyundai responded on 12/05/2019

Gerald,
Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

NH
Nancy H.
Carlyle, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
👍
Great job
William G., Service Manager from Auffenberg Hyundai responded on 12/04/2019

Nancy,
Thank you for taking the time to write your review and 5 stars!. We appreciate your business and your feedback. Happy to see you had such a wonderful visit!  We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MW
Michael W.
Belleville, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
.
.
William G., Service Manager from Auffenberg Hyundai responded on 11/30/2019

Michael, 
Thank you for the 5 Star rating, Happy Holiday

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JL
Jerry L.
Belleville, IL
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Courteous friendly and professional catch
They found the problem and Bill the Service manager watched over and work and everything was done in a timely manner
William G., Service Manager from Auffenberg Hyundai responded on 11/30/2019

Jerry,
Thank you for the kind words and the 5 star review, Happy Holiday

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Aviston, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Excellent!
Excellent service every time!!
William G., Service Manager from Auffenberg Hyundai responded on 11/30/2019

Thank you for the 5 Star rating, Happy Holiday

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DM
Daniel M.
Mount Vernon, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2019 Category: Service
2011 Sonata engine replacement
I was suprised that Auffenburg was able to replace my engine at no cost to me. The timliness and helpfulness of the staff was above and beyond. I did have a check engine light come on the day after I got the vehicle back home but the diagnostics said it was a emission valve sensor. I should be able to fix this myself. I am hoping to reimbursed for my tow and rental through the Hyundai reimbursement dept, then that will just be awesome!
William G., Service Manager from Auffenberg Hyundai responded on 11/27/2019

Daniel,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback, Please contact HMS at 800-633-5151 for the refunds,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Fairview Heights, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
great care and service
I enjoy most of my interactions with this dealership. Their service is stellar.
William G., Service Manager from Auffenberg Hyundai responded on 11/27/2019

Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com