Reviews
CS
Corrie S.
Bonne Terre, MO
Dodge Grand Caravan
Verified Customer
Corrie said the quality of the service was good. They were fast. They told him accurate numbers for the service. His wife also liked the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AG
ARTHUR G.
Bonne Terre, MO
GMC Terrain
Verified Customer
Great Service
Staff is friendly and knowledgeable. Never have a long wait.
Recommended
NF
Nicole F.
Bonne Terre, MO
Chevrolet Malibu
Verified Customer
Nicole said the service was great. The vehicle was fixed quickly. The staff communicated well and they helped to explain things.
Recommended
This review was collected via phone interview by Customer Research Inc.
MH
MARGARET H.
Bonne Terre, MO
Jeep Grand Cherokee
Verified Customer
Great customer service
I called to make an appointment to get my car inspected. Twenty minutes later I was in the shop and my car was being inspected. This place gives honest dependable service. I wouldn’t take my car anyplace else.
Recommended
SD
Steven D.
Bonne Terre, MO
GMC Acadia
Verified Customer
Steven said he always leaves the business happy. The staff was helpful and up front with him.
Recommended
This review was collected via phone interview by Customer Research Inc.
MG
Miriam G.
Bonne Terre, MO
Chevrolet Cobalt
Verified Customer
Miriam said her overall experience was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
James B.
Bonne Terre, MO
Ford F-150
Verified Customer
James said the business has very good people.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Dustin M.
Lesterville, MO
Kia Optima
Verified Customer
Dustin said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
PP
Paul P.
Park Hills, MO
HUMMER H2
Verified Customer
Paul said the service was quick and the business was clean. Everything worked out great.
Recommended
This review was collected via phone interview by Customer Research Inc.
GS
George S.
Bonne Terre, MO
Oldsmobile Eighty-Eight
Verified Customer
George said he would recommend this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
SW
Steve W.
Farmington, MO
Dodge Pickup
Verified Customer
Steve said the staff did a good job installing parts into his vehicle, but his dashboard got damaged during the service. He stated Brent was a very honest employee, whom he feels was very dependable, and has his back, no matter what. He would appreciate to see more savings or rewards for people who spend a lot of money at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
DK
Danielle K.
Saint Louis, MO
Pontiac G6
Verified Customer
Danielle said they were quick and pretty economical.
Recommended
This review was collected via phone interview by Customer Research Inc.
DS
Doug S.
Bonne Terre, MO
Mercury Grand Marquis
Verified Customer
Doug said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RR
Richard R.
Farmington, MO
Dodge Pickup
Verified Customer
Richard said this business did a great job. Trevor was wonderful. His manner and professionalism were above and beyond.
Recommended
This review was collected via phone interview by Customer Research Inc.
BN
Bufford N.
Bonne Terre, MO
Hyundai Elantra
Verified Customer
Spoke with Jeff. He said the team was really nice, the repair service was fast and they got the job done quickly. They did great work.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Maureen S.
Bonne Terre, MO
Chrysler Town & Country SWB
Verified Customer
Maureen said the service was great and the employees always do a good job. Brent, Travis and all the employees are good.
Recommended
This review was collected via phone interview by Customer Research Inc.
NO
Nolen O.
Bonne Terre, MO
Mitsubishi Eclipse
Verified Customer
Nolan said the staff provided fast and reliable service.
Recommended
This review was collected via phone interview by Customer Research Inc.
DK
Dale K.
Missouri
Ford Pickup
Verified Customer
ReScore Review™
Dale said he has not been back to the business since his last visit. They did not do anything to resolve his initial dissatisfaction.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Dale said his daughter told him the inspection man was rude to her. He was disappointed with those comments, but would recommend the business for service. He stated he didn't understand the 3rd reason given for his failure to pass the inspection.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brent H. from Auto Centers Service LLC responded on 01/17/2018
Dale,
I am very sorry that your daughter felt that she was treated rudely. We pride ourselves on good customer service. State required safety inspections can be unpleasant news when it is time to get a vehicle licensed. We are required by the State to follow a specific process for determining what passes and does not pass inspection. The 3rd reason for failing listed on your inspection form is a problem with the rear leaf spring mounting at the rear shackles. I would be glad to have the inspector show you the reason for concern if you would like to bring the truck by sometime. We value your business and hope to be able to serve you in the future.
RD
ROBERT D.
Bonne Terre, MO
Jeep Patriot
Verified Customer
Fast and friendly service.
As usual, great counter service, fast and friendly.
Recommended
RW
Ryan W.
Sainte Genevieve, MO
Jeep Commander
Verified Customer
Ryan said he didn't have any problems while dealing with this business.
Recommended
This review was collected via phone interview by Customer Research Inc.