Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

(267 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 5 days ago

Reviews


DK
Dale K.
Missouri
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/12/2018 Category: Service
Dale said he has not been back to the business since his last visit. They did not do anything to resolve his initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/12/2018 Category: Service
Dale said his daughter told him the inspection man was rude to her. He was disappointed with those comments, but would recommend the business for service. He stated he didn't understand the 3rd reason given for his failure to pass the inspection.
This review was collected via phone interview by Customer Research Inc.
Brent H. from Auto Centers Service LLC responded on 01/17/2018

Dale,
I am very sorry that your daughter felt that she was treated rudely.  We pride ourselves on good customer service.  State required safety inspections can be unpleasant news when it is time to get a vehicle licensed. We are required by the State to follow a specific process for determining what passes and does not pass inspection.  The 3rd reason for failing listed on your inspection form is a problem with the rear leaf spring mounting at the rear shackles.  I would be glad to have the inspector show you the reason for concern if you would like to bring the truck by sometime.  We value your business and hope to be able to serve you in the future.


BF
BRUCE F.
Bonne Terre, MO
Chrysler 300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2019
Good except?
Did good work but bought new tires and mounting liquid is sticky and greasy all over chrome wheels and new tires. Other then that, good mechanics and good garage.
Brent H. from Auto Centers Service LLC responded on 12/11/2019

Thanks for your response Bruce.  I am sorry the wheels were not cleaned off like they should have been. I would be glad to clean them up for you at your convienience. We appreciate your business!


KS
Kristen S.
Bonne Terre, MO
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Kristen said the business was fantastic.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Bonne Terre, MO
Ford Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
John said the service was fine. The staff got him in right away. They are friendly.
This review was collected via phone interview by Customer Research Inc.

CL
Christopher L.
Bonne Terre, MO
Buick Envision
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Christopher said the employees were very professional and worked with him very well. He said the price was right within range.
This review was collected via phone interview by Customer Research Inc.

TM
TABETHA M.
Bonne Terre, MO
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019
Great service
Great service. Very friendly environment and fast work.

JV
Josh V.
Bonne Terre, MO
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Josh said the business had pretty great service. He said the employees were really friendly and did a good job. He said they couldn't have done a better job.
This review was collected via phone interview by Customer Research Inc.

JW
JEFFERY W.
Park Hills, MO
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019
How it should be done!
Fast and friendly service. Knowledgeable staff. Informative phone calls made scheduling drop-off and pick-up easy.

MC
MARK C.
Bonne Terre, MO
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019
Honest and fair
They always treat you fairly and with respect.

RM
Riley M.
Bonne Terre, MO
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Riley said the visit at the business was really short. The staff was polite with him and they had coffee. He said he was only there for about 30 minutes.
This review was collected via phone interview by Customer Research Inc.

LH
Lucinda H.
Festus, MO
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Lucinda said the staff were kind and timely with the service they provided.
This review was collected via phone interview by Customer Research Inc.

RJ
Randall J.
Mineral Point, MO
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Spoke with Ted. He said the staff does quality work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Farmington, MO
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
They know what they’re doing!
We replaced a tie rod end at home, then took it to Auto Centers for an alignment. They noticed I didn’t fully seat the tie rod end before doing the alignment. Thanks for the catch!

JM
Jacob M.
Bonne Terre, MO
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Jacob said that they did a good job in a timely fast manner. He had no problems. They did the job like they were supposed to. They were friendly about it. Jacob will be going back.
This review was collected via phone interview by Customer Research Inc.

MS
Maureen S.
Bonne Terre, MO
Chrysler Town & Country SWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Maureen said the technicians did good. They always did what they were supposed to do. She would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TL
Trista L.
Desloge, MO
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Trista said the staff was real friendly and everything was fast at this business.
This review was collected via phone interview by Customer Research Inc.

CD
Christine D.
Saint Louis, MO
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Christine said that they were great at the place, friendly and informative. They spoke in layman's terms so she could understand.
This review was collected via phone interview by Customer Research Inc.

AS
ADAM S.
Park Hills, MO
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
Trustworthy
I've been taking my car to these guys for years now and they've always pulled through. They fix what's wrong and they don't bullshit you. Highly recommended.

BR
Brian R.
Bonne Terre, MO
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Brian said that they gave him answers he was looking for. They were thorough with his vehicle They didn't give up until they found an answer.
This review was collected via phone interview by Customer Research Inc.

JR
JEFF R.
Saint Louis, MO
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019
Customer service
Typical friendly and quality service that I normally get. A snarky comment by the mechanic when he dropped the key at the front desk was off putting .. but easily overlooked.
Brent H. from Auto Centers Service LLC responded on 09/06/2019

Thanks for your buisness Jeff.  I heard our partially retired helper say something about your plates and told him it came off a little rude.  He can be old an a little cranky at times. My apologies!

Brent


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