Reviews
DK
Dale K.
Missouri
Ford Pickup
Verified Customer
ReScore Review™
Dale said he has not been back to the business since his last visit. They did not do anything to resolve his initial dissatisfaction.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Dale said his daughter told him the inspection man was rude to her. He was disappointed with those comments, but would recommend the business for service. He stated he didn't understand the 3rd reason given for his failure to pass the inspection.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brent H. from Auto Centers Service LLC responded on 01/17/2018
Dale,
I am very sorry that your daughter felt that she was treated rudely. We pride ourselves on good customer service. State required safety inspections can be unpleasant news when it is time to get a vehicle licensed. We are required by the State to follow a specific process for determining what passes and does not pass inspection. The 3rd reason for failing listed on your inspection form is a problem with the rear leaf spring mounting at the rear shackles. I would be glad to have the inspector show you the reason for concern if you would like to bring the truck by sometime. We value your business and hope to be able to serve you in the future.
BF
BRUCE F.
Bonne Terre, MO
Chrysler 300
Verified Customer
Good except?
Did good work but bought new tires and mounting liquid is sticky and greasy all over chrome wheels and new tires. Other then that, good mechanics and good garage.
Recommended
Brent H. from Auto Centers Service LLC responded on 12/11/2019
Thanks for your response Bruce. I am sorry the wheels were not cleaned off like they should have been. I would be glad to clean them up for you at your convienience. We appreciate your business!
KS
Kristen S.
Bonne Terre, MO
Ford Explorer
Verified Customer
Kristen said the business was fantastic.
Recommended
This review was collected via phone interview by Customer Research Inc.
JR
John R.
Bonne Terre, MO
Ford Cutaway
Verified Customer
John said the service was fine. The staff got him in right away. They are friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
CL
Christopher L.
Bonne Terre, MO
Buick Envision
Verified Customer
Christopher said the employees were very professional and worked with him very well. He said the price was right within range.
Recommended
This review was collected via phone interview by Customer Research Inc.
TM
TABETHA M.
Bonne Terre, MO
Dodge Durango
Verified Customer
Great service
Great service. Very friendly environment and fast work.
Recommended
JV
Josh V.
Bonne Terre, MO
Chevrolet Malibu
Verified Customer
Josh said the business had pretty great service. He said the employees were really friendly and did a good job. He said they couldn't have done a better job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JW
JEFFERY W.
Park Hills, MO
Ford Super Duty F-250 SRW
Verified Customer
How it should be done!
Fast and friendly service. Knowledgeable staff. Informative phone calls made scheduling drop-off and pick-up easy.
Recommended
MC
MARK C.
Bonne Terre, MO
Jeep Liberty
Verified Customer
Honest and fair
They always treat you fairly and with respect.
Recommended
RM
Riley M.
Bonne Terre, MO
Mazda MX-5 Miata
Verified Customer
Riley said the visit at the business was really short. The staff was polite with him and they had coffee. He said he was only there for about 30 minutes.
Recommended
This review was collected via phone interview by Customer Research Inc.
LH
Lucinda H.
Festus, MO
Dodge Grand Caravan
Verified Customer
Lucinda said the staff were kind and timely with the service they provided.
Recommended
This review was collected via phone interview by Customer Research Inc.
RJ
Randall J.
Mineral Point, MO
Chevrolet Cruze
Verified Customer
Spoke with Ted. He said the staff does quality work in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Farmington, MO
Jeep Cherokee
Verified Customer
They know what they’re doing!
We replaced a tie rod end at home, then took it to Auto Centers for an alignment. They noticed I didn’t fully seat the tie rod end before doing the alignment. Thanks for the catch!
Recommended
JM
Jacob M.
Bonne Terre, MO
Ford F-150
Verified Customer
Jacob said that they did a good job in a timely fast manner. He had no problems. They did the job like they were supposed to. They were friendly about it. Jacob will be going back.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Maureen S.
Bonne Terre, MO
Chrysler Town & Country SWB
Verified Customer
Maureen said the technicians did good. They always did what they were supposed to do. She would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TL
Trista L.
Desloge, MO
Chevrolet Equinox
Verified Customer
Trista said the staff was real friendly and everything was fast at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
CD
Christine D.
Saint Louis, MO
Ford Escape
Verified Customer
Christine said that they were great at the place, friendly and informative. They spoke in layman's terms so she could understand.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
ADAM S.
Park Hills, MO
Chrysler Sebring
Verified Customer
Trustworthy
I've been taking my car to these guys for years now and they've always pulled through. They fix what's wrong and they don't bullshit you. Highly recommended.
Recommended
BR
Brian R.
Bonne Terre, MO
Ford F-150
Verified Customer
Brian said that they gave him answers he was looking for. They were thorough with his vehicle They didn't give up until they found an answer.
Recommended
This review was collected via phone interview by Customer Research Inc.
JR
JEFF R.
Saint Louis, MO
Ford F-150
Verified Customer
Customer service
Typical friendly and quality service that I normally get. A snarky comment by the mechanic when he dropped the key at the front desk was off putting .. but easily overlooked.
Recommended
Brent H. from Auto Centers Service LLC responded on 09/06/2019
Thanks for your buisness Jeff. I heard our partially retired helper say something about your plates and told him it came off a little rude. He can be old an a little cranky at times. My apologies!
Brent