Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

269 Reviews

89% Would Recommend
Latest Review 26 days ago

Reviews


TC
Tanisha C.
Eastpointe, MI
Chevrolet Venture
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Service
Spoke with Clarence. He said the service was great.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

So glad to hear that Clarence.  Thank you for your business and the great review it is really appreciated.


JW
James W.
Detroit, MI
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2016 Category: Service
James said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

DM
Destiny M.
Eastpointe, MI
Dodge Magnum
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
Destiny said the business gave her a free tow and efficiently serviced her vehicle.
This review was collected via phone interview by Customer Research Inc.

JG
Jacqueline G.
Detroit, MI
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
Spoke with Rodney. He said the business did good work and he had no problems.
This review was collected via phone interview by Customer Research Inc.

CH
Caine H.
Saint Clair Shores, MI
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Service
Caine said the business has good service and that is why he goes there.
This review was collected via phone interview by Customer Research Inc.

CA
Charese A.
Detroit, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Service
Charese said she really likes them.
This review was collected via phone interview by Customer Research Inc.

LS
Lynda S.
Eastpointe, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2016 Category: Service
Lynda said the service provided by this business was excellent. She will be going back in the near future for her other vehicle.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Warren, MI
Lincoln Continental
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2016 Category: Service
Mike said the business did not repair his vehicle correctly the first time around. But he would still recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Maya B.
Eastpointe, MI
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2016 Category: Service
Maya said sometimes her vehicle is not ready when promised instead it is ready a day or two later. Other than that, they are fine. Mike does a great job.
This review was collected via phone interview by Customer Research Inc.

SD
Sparkle D.
Eastpointe, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016
I love them
Really great job in a timely manner, I have been going here for years for an oil change

MB
Michael B.
Detroit, MI
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2016 Category: Service
Michael said the personnel at this business are quite cordial. They are informative and thorough. He had a great experience at this business.
This review was collected via phone interview by Customer Research Inc.

ND
Nikita D.
Warren, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016 Category: Service
Nikita said they took her keys and she left. They called and told her what was wrong and they fixed it. She said she thinks it is a good thing they are opened on a Saturday.
This review was collected via phone interview by Customer Research Inc.

MT
Maria T.
Detroit, MI
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2016 Category: Service
Maria said the service at this business is always good but the time it takes for them to complete service is forever. However, she always does recommend them and has transferred people to them.
This review was collected via phone interview by Customer Research Inc.

CJ
Chantelle J.
Saint Clair Shores, MI
Chrysler Pacifica
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2016 Category: Service
Chantelle said she took her vehicle into this business on a Monday and did not get it back until Thursday.
This review was collected via phone interview by Customer Research Inc.

BJ
Brittany J.
Detroit, MI
Jeep Commander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2016 Category: Service
Brittany said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

MD
Melissa D.
Eastpointe, MI
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2016 Category: Service
Melissa said they did an excellent job and everything was good.
This review was collected via phone interview by Customer Research Inc.

YT
YUNICE T.
Harper Woods, MI
Kia Sedona
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2016
Unorganized
Had work done on my vehicle and it still isn't running

MS
Michele S.
Detroit, MI
Mazda MPV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2016 Category: Service
Michele said the service was quick and there were no issues. They gave her a price that did not change when the service was completed and it only took a day.
This review was collected via phone interview by Customer Research Inc.

AC
Angelette C.
Eastpointe, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Angelette said her overall experience was excellent. They were nice, friendly and courteous. She has already recommended them to her son.
This review was collected via phone interview by Customer Research Inc.

DS
Donesia S.
Roseville, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2016 Category: Service
Donesia said she is satisfied with her service.
This review was collected via phone interview by Customer Research Inc.