Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

239 Reviews

90% Would Recommend
Latest Review 3 days ago

Reviews


TH
Tonya H.
New Baltimore, MI
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Tonya said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Eastpointe, MI
GMC Yukon
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2017 Category: Service
James said the business took 12 hours to repair a brake line when it should have been done in a couple of hours.
This review was collected via phone interview by Customer Research Inc.

EH
Evelyn H.
Roseville, MI
Chrysler 300
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017 Category: Service
Evelyn said her vehicle sat at this business for over 6 hours to get an alignment. When she drove it her vehicle was still pulling to the right. She called them the next morning saying her vehicle was still pulling to the right and they told her to bring it back in. She took her vehicle back and they told her it would be a 3 hour wait to get her vehicle in. The staff told her they would call her when it was her turn to get her vehicle in. They never called her back. She would not recommend them.
This review was collected via phone interview by Customer Research Inc.

AG
Arthur G.
Roseville, MI
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Arthur said the staff did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
Eastpointe, MI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Laura said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
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Frank A. from City Automotive - Firestone responded on 01/02/2018

thank you ms laura 


DL
David L.
Roseville, MI
Chrysler 300
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said he went to get a clunking noise checked. He took it there 3 or 4 times and it still was not fixed.
This review was collected via phone interview by Customer Research Inc.

BJ
Brenda J.
Warren, MI
Ford Freestyle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Brenda said this business was great. They were nice and went over everything that what was wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KN
Kira N.
Detroit, MI
Acura MDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Kira said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Detroit, MI
Chevrolet S-10
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Steve the service was convenient.
This review was collected via phone interview by Customer Research Inc.

KC
Kerry C.
Detroit, MI
Mercury Marauder
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Kerry said his vehicle was no better than it was when he took it to the business. It was worse. The arm adjustments were still not aligned.
This review was collected via phone interview by Customer Research Inc.

NP
napoleon p.
Detroit, MI
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017
Great customer service an very great service
I have never been to an auto shop that has great service like this one Mike is very knowledgeable and also the workers im sending my step daughter thereTiffiny Richardson to get her heater Thanks Sgt Parker MIVDF.

HJ
Hollen J.
Detroit, MI
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Spoke with Lindel. He said this business did a great job.
This review was collected via phone interview by Customer Research Inc.

BP
Brian P.
Roseville, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017
Michael at the front counter is extremely personable . You get the feeling he truly
The problem wasn't fixed the 1st time but was not the shops fault they promptly work on it to get it fixed and get it fixed right. The overall experience was excellent

KE
Kimberly E.
Eastpointe, MI
Jeep Commander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Kimberly said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CS
Christy S.
Center Line, MI
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Christy said she was very happy with her service. She felt she was taken care of.
This review was collected via phone interview by Customer Research Inc.

BA
Betsy A.
Detroit, MI
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Betsy said Mike was professional, knowledgeable and quick. She liked the payment options and will be back.
This review was collected via phone interview by Customer Research Inc.

LJ
Leanna J.
Eastpointe, MI
Dodge Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Leanna said she has good service at this business. They are very helpful and informative. The staff is very pleasant and nice.
This review was collected via phone interview by Customer Research Inc.

SS
Samiyah S.
Eastpointe, MI
Saturn Outlook
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Samiyah said this business provided good service and it was done in the same day.
This review was collected via phone interview by Customer Research Inc.

AD
Anthony D.
Eastpointe, MI
Toyota Celica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Anthony said this business provided pretty good service.
This review was collected via phone interview by Customer Research Inc.

OE
Otis E.
Detroit, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Otis said this business did a good job.
This review was collected via phone interview by Customer Research Inc.