Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

255 Reviews

89% Would Recommend
Latest Review 4 days ago

Reviews


EW
Ernest W.
Detroit, MI
Cadillac Escalade ESV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Barbara. She said the technicians were very kind, fair and walked her through everything that needed to be done. They do a good job.
This review was collected via phone interview by Customer Research Inc.

TH
Tamone H.
Roseville, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Tamone said it was great customer service, the wait was not too long and overall it was great. He suggests that they should keep up the good work.
This review was collected via phone interview by Customer Research Inc.

LB
Larece B.
Detroit, MI
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Larece said the business staff completed all of the services she asked of them.
This review was collected via phone interview by Customer Research Inc.

VP
Vivian P.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Vivian said Mike was great with explaining and provided good customer service. He is courteous and helpful, but they need to more communication with the customer in regards to calling and letting the customer know what is going on.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Saint Clair Shores, MI
Pontiac Bonneville
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Andre said the service was overpriced.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Detroit, MI
Cadillac DTS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
Michael said he went to the facility to have a hose changed. What resulted was a broken power steering pump and another broken hose.
This review was collected via phone interview by Customer Research Inc.

LR
Latressa R.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Latressa said the business provided good service. However, she said they tried to pressure her with more unnecessary repair work.
This review was collected via phone interview by Customer Research Inc.

CW
Cortez W.
Warren, MI
Land Rover Range Rover
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2018 Category: Service
Cortez said the staff did not fix his vehicle because he still has the same problem, even though he spent a lot of money there. He had to keep bringing his vehicle back there, because it was still leaking. Cortez said the transmission lines were never changed, which is the reason it's still leaking, and he will never be going back there.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Detroit, MI
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Kevin said the business has good service.
This review was collected via phone interview by Customer Research Inc.

RM
Reasha M.
Eastpointe, MI
GMC Envoy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Reasha said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jonna H.
Warren, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Jonna said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

BS
Breanna S.
Eastpointe, MI
Chevrolet Malibu
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2018 Category: Service
Breanna said her vehicle kept having service issues and the employees kept extending her service time. They did not repair the original issue and her vehicle still does not work.
This review was collected via phone interview by Customer Research Inc.

AV
Aubrey V.
Harper Woods, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
They do a good job
I would recommend people to take day vehicles to Auto City s a new good job they guarantee it they honor the warranty they work with you help you save money they help me save a lot of money and wait time is now you can use every dime they tell you exactly what you need fix and no scam

RK
R K.
Warren, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
Tries hard to work w u
Mike works hard to give u good service

TM
Tamika M.
Mount Clemens, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018
Friendly
Ive been coming here on and off for a couple of years for an oil change every time i came the staff was very friendly helpful and quick back in october of 2016 i got approved for some work on my ball joints which was a blessing because i didnt have the money to do it at the time the financing was right on time they took really good care of me and my car as a matter of fact im going today to get an oil change as i will not go anywhere else for one from this point on i recommend this place for all your car repair needs

KT
Kenneth T.
Detroit, MI
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2017 Category: Service
Kenneth said he went to get a tire done. The service could've been a little faster.
This review was collected via phone interview by Customer Research Inc.

TH
Tonya H.
New Baltimore, MI
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Tonya said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Eastpointe, MI
GMC Yukon
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2017 Category: Service
James said the business took 12 hours to repair a brake line when it should have been done in a couple of hours.
This review was collected via phone interview by Customer Research Inc.

EH
Evelyn H.
Roseville, MI
Chrysler 300
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017 Category: Service
Evelyn said her vehicle sat at this business for over 6 hours to get an alignment. When she drove it her vehicle was still pulling to the right. She called them the next morning saying her vehicle was still pulling to the right and they told her to bring it back in. She took her vehicle back and they told her it would be a 3 hour wait to get her vehicle in. The staff told her they would call her when it was her turn to get her vehicle in. They never called her back. She would not recommend them.
This review was collected via phone interview by Customer Research Inc.

AG
Arthur G.
Roseville, MI
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Arthur said the staff did a wonderful job.
This review was collected via phone interview by Customer Research Inc.