Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

240 Reviews

90% Would Recommend
Latest Review 2 days ago

Reviews


TA
Terry A.
Eastpointe, MI
BMW 528xi
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017 Category: Service
Terry said this business was really nice, they worked with her and kept her informed. The two people she worked with were very professional.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Grosse Pointe, MI
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017 Category: Service
Steve said this business was friendly, cooperative, quick, knowledgeable, and easy to work with.
This review was collected via phone interview by Customer Research Inc.

MN
Marcie N.
Detroit, MI
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
Marcie said she has been using the business for awhile now and they always accommodate her.
This review was collected via phone interview by Customer Research Inc.

LB
La Baron B.
Detroit, MI
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2017
Admendment to poor review rating.
Received call from Mike apologizing for service. Provided the use of a rental vehicle until work successfully completed. Thumbs up!!! Will continue to use service.
Aimee W. from City Automotive - Firestone responded on 01/27/2017

I am so glad that we were able to make things right for you!!!  Thank you so much for the business and the review!


LB
LABARON B.
Detroit, MI
Chevrolet Impala
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2017
Poor service
I took my vehicle in for new brakes and had to take it back 3 times due to brakes continuous squeaking. I then took the vehicle back because the brake lights on the dash console would not go off. Work was completed and 60 days later they were back on. I took my vehicle back again (8:30 AM) and it was never services. They were focus on customers with new problems. At 5:15 PM I asked for my keys. I will be filing a complaint with the State of Michigan.

EB
ELIZABETH B.
Roseville, MI
Pontiac Grand Am
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2017
Reasonable prices and very caring
Y'all do great work and I will always be a customer
Aimee W. from City Automotive - Firestone responded on 01/24/2017

Thank you so much Elizabeth we are so happy to have you as a customer!


DC
Darius C.
Harper Woods, MI
Pontiac Grand Am
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017 Category: Service
Darius said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JN
J.C. N.
Eastpointe, MI
Cadillac Escalade EXT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2017 Category: Service
J.C. said they did a nice job. They did what he asked.
This review was collected via phone interview by Customer Research Inc.

BG
Brittany G.
Warren, MI
Dodge Neon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017 Category: Service
Brittany said they are very thorough at this business. They repaired her vehicle and it is running perfectly. She will be returning.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/24/2017

I am so glad we were able to help, thank you so much for the business.


KM
Kadiesha M.
Eastpointe, MI
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017 Category: Service
Kadiesha said they were kind and they offered her solutions.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/24/2017

Kadiesha I am glad we were able to help.  Thank you for the business and the review.


GJ
Gloria J.
Detroit, MI
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2017 Category: Service
Gloria said this business discovered a problem that never occurred, prior to the service.
This review was collected via phone interview by Customer Research Inc.

CW
Christopher W.
Detroit, MI
Pontiac Grand Prix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2017 Category: Service
Christopher said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/24/2017

Thank you Christopher for the business and the review.


JF
Joseph F.
Eastpointe, MI
Ford Windstar
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2017 Category: Service
Joseph said everything was perfect. The service was good and the people were friendly. He was in and out.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/24/2017

Thank you so much for the review but most of all for your business. 


DJ
Dominique J.
Detroit, MI
Chrysler Concorde
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017 Category: Service
Dominque said he had a great experience and he also said the business had a great staff.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/09/2017

Thank you Dominique we aprreciate your business and the great review.


JB
JANICE B.
Harper Woods, MI
Ford Edge
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2016
Staff is always courteous
Great place to take all of your car needs
Aimee W. from City Automotive - Firestone responded on 01/05/2017

Thank you so much for the review and most of all for your business.


DR
Derek R.
Detroit, MI
Cadillac DeVille
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2016 Category: Service
Derek said the staff at this business were nice.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/05/2017

Thank you so much for your business and the review... greatly appreciated.


AK
Avis K.
Eastpointe, MI
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016 Category: Service
Avis said the business was courteous. They did the service in a timely fashion and charged a reasonable price. They were thorough and they even threw in some things she didn't ask for.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/05/2017

Thank you Avis we really appreciate the business and the review.


CG
Caprice G.
Detroit, MI
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2016 Category: Service
Caprice said she has been doing business with them for a while. Mike did an awesome job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/05/2017

Thank you Caprice for the review and most of all for your business.  Happy New Year.


LW
LEE W.
Eastpointe, MI
Ford LTD Crown Victoria
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2016
You are very reasonable with your prices
I will be back to give me the alternator or water pump and a new clip for my front end
Thanks guys keep up the good work
Aimee W. from City Automotive - Firestone responded on 01/05/2017

Thank you Lee for your business and the great review.  We will see you soon... Happy New Year !


KH
Kyla H.
Detroit, MI
Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2016 Category: Service
Kyla said they were nice, convenient., and helpful.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/05/2017

Thank you Kyla for the business and for the review.