Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

269 Reviews

89% Would Recommend
Latest Review 23 days ago

Reviews


RM
Randall M.
Highland Park, MI
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Randall said every time he goes to this business, the employees provide excellent customer service. He never has to worry about his vehicle when he brings it in and they do everything right. They finished the service when they said they would. He loves going in for service. They talked to him and let him watch them work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BS
Brittany S.
Detroit, MI
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2017 Category: Service
Brittany said this business completed work she did not agree upon.
This review was collected via phone interview by Customer Research Inc.

MS
Matthew S.
Eastpointe, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Matthew said this business did everything they were supposed to do and the vehicle is doing much better. He hasn't had any problems with them and he hasn't had to bring the vehicle back.
This review was collected via phone interview by Customer Research Inc.

DW
Dewayne W.
Detroit, MI
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Dewayne said this business did good work.
This review was collected via phone interview by Customer Research Inc.

TC
Tanisha C.
Eastpointe, MI
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Tanisha said this business has good customer service. She said they fixed her vehicle and she was very pleased. They are a very good place.
This review was collected via phone interview by Customer Research Inc.

RT
Ramone T.
Detroit, MI
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Ramone said this business went above and beyond. They made sure everything was good.
This review was collected via phone interview by Customer Research Inc.

DW
Donald W.
Flint, MI
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Donald said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JL
Jamilia L.
Detroit, MI
Dodge Stratus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Jamilia said she was told her vehicle would be ready by noon the next day. She arrived 10 minutes earlier than the promised time. The technicians were not working on her vehicle nor was it ready. She and another customer whom also was told to be there at noon sat in the waiting area until 4:00 pm. There were several vehicles coming, being serviced and leaving while they waited. It was not until Frank showed up that the vehicles got done and they were released. She would like to thank Frank, otherwise they would have had to continue to wait. She was having her brake line repaired. The average cost of the repair in the area is less than $200. She may have been overcharged at the rate of $400. The technicians have bad customer service skills. If the vehicle is not going to be delivered on time, they should contact the customer and let them know so other arrangements can be made. She was 2 hours late getting to work.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Warren, MI
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
James said this business does good work. They double checked everything to make sure it was good. They showed him what wrong with his vehicle and they gave him options to pay.
This review was collected via phone interview by Customer Research Inc.

LM
Laura M.
Eastpointe, MI
Dodge Caliber
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2017 Category: Service
Laura said this business is very busy, they are also really nice and they have good prices.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Roseville, MI
Mercury Villager
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2017 Category: Service
Mark said this business did try to work with him on the price, and they were able to reduce it from $1400 to $800. The repair was still more than he would have liked to pay. Other than that, everything was good.
This review was collected via phone interview by Customer Research Inc.

SJ
Sequoia J.
Detroit, MI
Ford Expedition
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/11/2017 Category: Service
Sequoia said she had to take her vehicle back to the business for the third time because of front end work.
This review was collected via phone interview by Customer Research Inc.

TH
Troy H.
Eastpointe, MI
Saturn Vue
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2017 Category: Service
Troy said the price was a little expensive and it took a while for them to diagnosis his vehicle, but he gives kudos to the front desk staff. They provide great customer service and they are great people.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Saint Clair Shores, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017 Category: Service
Michael said they were straight to the point.
This review was collected via phone interview by Customer Research Inc.

JL
Jequitta L.
Eastpointe, MI
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017 Category: Service
Jequitta said they provided her with good customer service. The work was completed in a reasonable amount of time. They did not overcharge her.
This review was collected via phone interview by Customer Research Inc.

TB
Tiffany B.
Eastpointe, MI
Lincoln MKZ
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2017 Category: Service
Tiffany said she recommends this business and they are working with her to make her vehicle a lot better.
This review was collected via phone interview by Customer Research Inc.

DD
Djidbial D.
Eastpointe, MI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017 Category: Service
Djidbial said the service was good and nice. They were professional.
This review was collected via phone interview by Customer Research Inc.

DB
Dale B.
Eastpointe, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Dale said this business did a real good job for him. He appreciates the business finding a vehicle for his friend.
This review was collected via phone interview by Customer Research Inc.

GE
Genevieve E.
Detroit, MI
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2017 Category: Service
Genevieve said this facility was great.
This review was collected via phone interview by Customer Research Inc.

DD
DAVID D.
Eastpointe, MI
Saturn SL2
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2017
work is never complete when promised
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