Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

255 Reviews

89% Would Recommend
Latest Review 7 days ago

Reviews


JL
Jequitta L.
Eastpointe, MI
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017 Category: Service
Jequitta said they provided her with good customer service. The work was completed in a reasonable amount of time. They did not overcharge her.
This review was collected via phone interview by Customer Research Inc.

TB
Tiffany B.
Eastpointe, MI
Lincoln MKZ
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2017 Category: Service
Tiffany said she recommends this business and they are working with her to make her vehicle a lot better.
This review was collected via phone interview by Customer Research Inc.

DD
Djidbial D.
Eastpointe, MI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017 Category: Service
Djidbial said the service was good and nice. They were professional.
This review was collected via phone interview by Customer Research Inc.

DB
Dale B.
Eastpointe, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Dale said this business did a real good job for him. He appreciates the business finding a vehicle for his friend.
This review was collected via phone interview by Customer Research Inc.

GE
Genevieve E.
Detroit, MI
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2017 Category: Service
Genevieve said this facility was great.
This review was collected via phone interview by Customer Research Inc.

DD
DAVID D.
Eastpointe, MI
Saturn SL2
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2017
work is never complete when promised
...

SL
Starlita L.
Detroit, MI
Chevrolet Traverse
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2017 Category: Service
Starlita said this business did not complete the service on her vehicle the first time she took it in and she has to wait for it to be serviced again.
This review was collected via phone interview by Customer Research Inc.

IM
Ieisha M.
Detroit, MI
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2017 Category: Service
Ieisha said Mike gave her respect and took care of her. She did not have any problems.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 03/17/2017

Thank you Ieisha for your business and I am happy to hear that Mike took good care of you !


RS
Rashonda S.
Detroit, MI
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Rashonda said there was a delay with the vehicle and it took longer than promised. She said it all worked out.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 03/17/2017

Rashonda I am so sorry that it took longer than expected, but I'm glad everything worked out and thank you so much for your business.


CM
Chastity M.
Eastpointe, MI
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Chastity said this business did an awesome job. They went above and beyond.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 02/27/2017

Thank you Chastity, I'm so glad we were able to help.  Thank for the great review and most of all for you business.


LS
Larry S.
Detroit, MI
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2017 Category: Service
Larry said he went to the business to have pads put on and the business would not do this without charging him for brake rotors. He wanted the back brakes adjusted and they wanted to charge him $35 for an inspection.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Eastpointe, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
Brian said he likes the business a lot. He has used them in the past. They are very fair. He's sure they'll see them in the future.
This review was collected via phone interview by Customer Research Inc.

DO
Danyelle O.
Warren, MI
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
Danyelle said the business catered to her needs and provided her with options. The service was done on time and her family have been long time customers.
This review was collected via phone interview by Customer Research Inc.

HD
Heather D.
Clinton Township, MI
Chevrolet Impala
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Heather said the 36 month financial plan she asked for turned into a 12 month plan and she did not appreciate that. She did not notice this until after she left the business. She contacted Betsy and she was not able to help her. The employee who helped her, Mike, was nice but his hands were tied. She stated she felt they ripped off and she will never go to this business again.
This review was collected via phone interview by Customer Research Inc.

CC
Curtis C.
Detroit, MI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017 Category: Service
Curtis said this business took him in quickly.
This review was collected via phone interview by Customer Research Inc.

TA
Terry A.
Eastpointe, MI
BMW 528xi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017 Category: Service
Terry said this business was really nice, they worked with her and kept her informed. The two people she worked with were very professional.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Grosse Pointe, MI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017 Category: Service
Steve said this business was friendly, cooperative, quick, knowledgeable, and easy to work with.
This review was collected via phone interview by Customer Research Inc.

MN
Marcie N.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
Marcie said she has been using the business for awhile now and they always accommodate her.
This review was collected via phone interview by Customer Research Inc.

LB
La Baron B.
Detroit, MI
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2017
Admendment to poor review rating.
Received call from Mike apologizing for service. Provided the use of a rental vehicle until work successfully completed. Thumbs up!!! Will continue to use service.
Aimee W. from City Automotive Firestone responded on 01/27/2017

I am so glad that we were able to make things right for you!!!  Thank you so much for the business and the review!


LB
LABARON B.
Detroit, MI
Chevrolet Impala
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2017
Poor service
I took my vehicle in for new brakes and had to take it back 3 times due to brakes continuous squeaking. I then took the vehicle back because the brake lights on the dash console would not go off. Work was completed and 60 days later they were back on. I took my vehicle back again (8:30 AM) and it was never services. They were focus on customers with new problems. At 5:15 PM I asked for my keys. I will be filing a complaint with the State of Michigan.