Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

239 Reviews

90% Would Recommend
Latest Review 3 days ago

Reviews


AM
Andrea M.
Detroit, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2016 Category: Service
Andrea said the business was very helpful in getting her vehicle there and back to her in one day.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 10/11/2016

Thank you Andrea mostly for your business and also the review.  We appreciated it.


DG
Dandee G.
Eastpointe, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2016
Auto city car car,
Wrong place, wrong time....

KL
Ka L.
Warren, MI
Acura 3.2TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2016 Category: Service
Ka said this business did a pretty good job when they worked on his vehicle. They gave him a time that the work was expected to be done and it was done by that time.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 09/22/2016

Thank you so much for your business and the for the great review.  I am glad we were able to fix the problem in a timely manner.


BP
Brandon P.
Eastpointe, MI
Chevrolet Impala
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2016 Category: Service
Brandon said he bought a motor there 2 years ago and it went out. He wanted to know why since it was supposed to be 40,000 miles on it at the time of purchase. They didn't replace the motor but instead tried to sell him another one.
This review was collected via phone interview by Customer Research Inc.

LH
Latonya H.
Detroit, MI
Ford Explorer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016 Category: Service
Latonya said she took her vehicle to the business because the overdrive light was on and it was stuck in third gear. They put the vehicle on the machine and told her it needed a new transmission. She purchased a used transmission and after they installed it, it was still doing the same thing. She does not understand how it could be stuck in third gear just like the other one was. She paid them $900 and they told her there was nothing else they could do. The service advisor was very inconsiderate and unprofessional.
This review was collected via phone interview by Customer Research Inc.

BD
Brianne D.
Hamtramck, MI
Buick Rendezvous
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2016 Category: Service
Brianne said she asked put a part on her vehicle and they did but the vehicle is not working because she needs a battery.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 09/21/2016

Thank you Brianne for your business and the review. 


AW
Andrew W.
Michigan
Pontiac Grand Prix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2016 Category: Service
Andrew said this business was very knowledgeable about what they were doing. He also noted that they were able to point out some other issues he needed to take care of.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 09/21/2016

Thank you Andrew for the business, I am glad we could help, also thank you for the great review.


CC
Clinton C.
Detroit, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016 Category: Service
Clinton said he has been going to the business for a long time and they do good work.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 09/07/2016

Thank you so much for your business and the great review.  It is greatly appreciated !!


AW
Alexis W.
Warren, MI
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2016 Category: Service
Alexis said she has been at customer at this business for four years. The employee, Michael goes above and beyond for her. She stated if customers take their vehicle to this business, it will be in good hands.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 09/07/2016

Thank you so much Alexis, your business means so much to us!  Also thank you for such a great review!!


RR
Rome R.
Hazel Park, MI
Ford F550 Super Duty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2016 Category: Service
Rome said it was good.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 09/07/2016

Thank you Rome for the review, and most of all for your business.


TV
Theresa V.
Eastpointe, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2016 Category: Service
Theresa said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 08/23/2016

Thank you Theresa for your business, it is greatly appreciated.


AA
Alice A.
Detroit, MI
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016 Category: Service
Alice said the business provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 08/23/2016

Thank you so much Alice for your business, and the good review... glad we could help, we appreciated the opportunity!


HW
Howard W.
Detroit, MI
Cadillac DTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2016 Category: Service
Howard said this business did a very good job and he likes their customer service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 08/15/2016

Thank you so much Howard we appreciate your business and the great review !


VC
Vivian C.
Warren, MI
Buick Enclave
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2016 Category: Service
Vivian said she was satisfied with the service she received from this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 08/09/2016

Thank you Vivian, for the great review and most of all your business.


AD
Anthony D.
Eastpointe, MI
Toyota Celica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2016 Category: Service
Anthony said the business has good people.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 08/08/2016

Anthony you are good people also, thank you so much for your business and the review it is greatly appreciated.


TM
Tameka M.
Detroit, MI
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2016 Category: Service
Spoke with Roderick. He said the business takes good care of him, by taking good care of his vehicle.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 08/08/2016

Thank you so much for your business Roderick and the great review.


AH
Angela H.
Eastpointe, MI
GMC Savana
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2016 Category: Service
Angela said she was satisfied with the service at this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 08/09/2016

Thank you Angela for the great review and most of all your business, it is greatly appreciated.


RH
Rodney H.
Eastpointe, MI
Ford Econoline
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2016 Category: Service
Rodney said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 08/05/2016

Thank you Rodney mostly for your business and the great review.


AM
Alex M.
Saint Clair Shores, MI
Dodge Dart
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2016 Category: Service
Alex said Mike is a good guy, he had his vehicle in and out quickly and provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 07/26/2016

Thank you so much Alex for the great review and most of all your business !


HL
Henry L.
Eastpointe, MI
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2016 Category: Service
Henry said the service is pretty good at this business. He recommends the services at this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 07/20/2016

Thank you Henry for the great review and most of all your business