Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

269 Reviews

89% Would Recommend
Latest Review 23 days ago

Reviews


CW
Christopher W.
Detroit, MI
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2017 Category: Service
Christopher said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/24/2017

Thank you Christopher for the business and the review.


JF
Joseph F.
Eastpointe, MI
Ford Windstar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2017 Category: Service
Joseph said everything was perfect. The service was good and the people were friendly. He was in and out.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/24/2017

Thank you so much for the review but most of all for your business. 


DJ
Dominique J.
Detroit, MI
Chrysler Concorde
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017 Category: Service
Dominque said he had a great experience and he also said the business had a great staff.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/09/2017

Thank you Dominique we aprreciate your business and the great review.


JB
JANICE B.
Harper Woods, MI
Ford Edge
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2016
Staff is always courteous
Great place to take all of your car needs
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you so much for the review and most of all for your business.


DR
Derek R.
Detroit, MI
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2016 Category: Service
Derek said the staff at this business were nice.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you so much for your business and the review... greatly appreciated.


AK
Avis K.
Eastpointe, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016 Category: Service
Avis said the business was courteous. They did the service in a timely fashion and charged a reasonable price. They were thorough and they even threw in some things she didn't ask for.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Avis we really appreciate the business and the review.


CG
Caprice G.
Detroit, MI
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2016 Category: Service
Caprice said she has been doing business with them for a while. Mike did an awesome job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Caprice for the review and most of all for your business.  Happy New Year.


LW
LEE W.
Eastpointe, MI
Ford LTD Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2016
You are very reasonable with your prices
I will be back to give me the alternator or water pump and a new clip for my front end
Thanks guys keep up the good work
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Lee for your business and the great review.  We will see you soon... Happy New Year !


KH
Kyla H.
Detroit, MI
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2016 Category: Service
Kyla said they were nice, convenient., and helpful.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Kyla for the business and for the review.


JV
Julia V.
Harper Woods, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2016 Category: Service
Julia said the staff at this business took good care of her and her vehicle during her visit.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Julia for your business and for the review... Happy New Year.


HH
Heech H.
Detroit, MI
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2016 Category: Service
Heech said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you for the business Mr. Harris and for the review.... Happy New Year!


MW
Martinuel W.
Eastpointe, MI
Cadillac SRX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2016 Category: Service
Martinuel said the business took too long to fix his vehicle but the service was good.
This review was collected via phone interview by Customer Research Inc.

BS
BEVERLY S.
Detroit, MI
Ford Taurus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2016
Horrible
Mike at the service desk is unprofessional dishonest . However, the mechanic was awesome..I am going to reach out to the owner because I spent thousands of dollars and the problem has not been addressesd.

CW
Chris W.
Warren, MI
Chrysler 200
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2016 Category: Service
Chris said the wait time at this business was kind of long.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Sorry for the wait Chris hopefully next time it wont be so long... Happy New Year !


TP
Timothy P.
Detroit, MI
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2016 Category: Service
Timothy said he took his vehicle in for service and it was done in a timely manner. They called and updated him but after he got his vehicle home, he started having problems with his check engine lights. When he stops at a red light or a stop sign, his vehicle cuts off and it shuts down.
This review was collected via phone interview by Customer Research Inc.

FS
Felicia S.
Roseville, MI
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Spoke with Carlos. He said the business does good work. Also, he mentioned they do complicated work that others are scared to do.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 11/15/2016

Thank you so much Carlos for the business and the great review.  I am glad we were able to help.


RS
Rubena S.
Dallas, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016
ms pat
Ms pat !!!I SWARE SHE IS THE BEST,I WENT IN BLIND AND CAME OUT SEEING ,SHE VERY PATIENT,AND GONE MAKE SURE YOU GET YOUR MONEY WORTH,GO SEE MS PAT FORREAL. #FACTS YOU WILL NOT REGRET IT.#PROMISE. .

VJ
Vanessa J.
Warren, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016 Category: Service
Vanessa said the customer service was very good. The business treats their customers with respect.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 11/11/2016

Thank you Vanessa for the review but mostly for your business it is greatly appreciated!!!


BH
Barney H.
Harper Woods, MI
Saturn SL1
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2016 Category: Service
Barney said his vehicle is repaired. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 11/11/2016

Thank you so much for your business and the great review.


DD
DAVID D.
Eastpointe, MI
Saturn SL1
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016
close to home
mm
Aimee W. from City Automotive Firestone responded on 11/07/2016

Thank you so much for the business David and for the review!