Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

303 Reviews

88% Would Recommend
Latest Review 6 days ago

Reviews


DB
Demetrius b.
Sterling Heights, MI
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Demetrius said that his suggestion to the facility is to get it right the first time, his recommendation comes with reservations.
This review was collected via phone interview by Customer Research Inc.

JA
JAWANA A.
Detroit, MI
Dodge Avenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018
email error
Please be careful to send emails to the correct person. I received this email directed to a Jawana Adams. That is not me. Thank you. Ms.Dana Holmes

Verified Customer
Eastpointe, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/23/2018
Prices are too steep
Prices are too steep but service was quick , as long as you keep calling and staying on them.

GP
Gregory P.
Harper Woods, MI
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2018 Category: Service
Gregory said the staff fixed a little bit, but the other part got worse, so the work wasn't done correctly. They need to get better with their services. Due to his issues, he wouldn't recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Detroit, MI
Buick Enclave
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/05/2018 Category: Service
James said the service at the business took a long time.
This review was collected via phone interview by Customer Research Inc.

TB
Tanika B.
Warren, MI
Chrysler 300M
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2018 Category: Service
Tanika said she would not recommend the business for service because after she picked the vehicle up she had 2 other issues . She is sure this was caused by the staff .
This review was collected via phone interview by Customer Research Inc.

KT
Kenneth T.
Detroit, MI
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2017 Category: Service
Kenneth said he went to get a tire done. The service could've been a little faster.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Eastpointe, MI
GMC Yukon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2017 Category: Service
James said the business took 12 hours to repair a brake line when it should have been done in a couple of hours.
This review was collected via phone interview by Customer Research Inc.

AH
Angela H.
Eastpointe, MI
Chevrolet Equinox
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2017 Category: Service
Angela said she was not very happy with the service because this business kept her vehicle for 14 days. For 3 of the days she was given the run around. During two of those 3 days, she didn't like the way she was talked to. She spent $2,500 and was told this facility could give her a loaner vehicle. When she dropped her vehicle off, she was told they did not have a loaner but she could use a rental. She was not happy with the way the employees played on their words of loaner vehicle and rental. At this time, she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TH
Tamika H.
Roseville, MI
Chrysler Sebring
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2017 Category: Service
Tamika said this business couldn't bill her warranty and that was the only way she could get her vehicle back. She said they could have done it but they refused to. She will always recommend this business because they do good work.
This review was collected via phone interview by Customer Research Inc.

LM
Laura M.
Eastpointe, MI
Dodge Caliber
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2017 Category: Service
Laura said this business is very busy, they are also really nice and they have good prices.
This review was collected via phone interview by Customer Research Inc.

TH
Troy H.
Eastpointe, MI
Saturn Vue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2017 Category: Service
Troy said the price was a little expensive and it took a while for them to diagnosis his vehicle, but he gives kudos to the front desk staff. They provide great customer service and they are great people.
This review was collected via phone interview by Customer Research Inc.

DD
DAVID D.
Eastpointe, MI
Saturn SL2
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2017
work is never complete when promised
...

SL
Starlita L.
Detroit, MI
Chevrolet Traverse
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2017 Category: Service
Starlita said this business did not complete the service on her vehicle the first time she took it in and she has to wait for it to be serviced again.
This review was collected via phone interview by Customer Research Inc.

LB
La Baron B.
Detroit, MI
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2017
Admendment to poor review rating.
Received call from Mike apologizing for service. Provided the use of a rental vehicle until work successfully completed. Thumbs up!!! Will continue to use service.
Aimee W. from City Automotive Firestone responded on 01/27/2017

I am so glad that we were able to make things right for you!!!  Thank you so much for the business and the review!


JB
JANICE B.
Harper Woods, MI
Ford Edge
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2016
Staff is always courteous
Great place to take all of your car needs
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you so much for the review and most of all for your business.


CW
Chris W.
Warren, MI
Chrysler 200
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2016 Category: Service
Chris said the wait time at this business was kind of long.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Sorry for the wait Chris hopefully next time it wont be so long... Happy New Year !


JS
James S.
Warren, MI
Chrysler Sebring
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2016 Category: Service
James said they were thorough and that was awesome. He stated he did not think he needed as many repairs as they suggested.
This review was collected via phone interview by Customer Research Inc.

BP
Brandon P.
Eastpointe, MI
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2016 Category: Service
Brandon said he bought a motor there 2 years ago and it went out. He wanted to know why since it was supposed to be 40,000 miles on it at the time of purchase. They didn't replace the motor but instead tried to sell him another one.
This review was collected via phone interview by Customer Research Inc.

LC
Laquisha C.
Detroit, MI
Pontiac G6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016 Category: Service
Laquisha said the service she received at the business was good, but some of the things she was told about her vehicle were not accurate.
This review was collected via phone interview by Customer Research Inc.