Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

267 Reviews

90% Would Recommend
Latest Review 13 days ago

Reviews


LC
Lawrence C.
Harper Woods, MI
Dodge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Lawrence said what work the business completed was good. They are only set up for domestic vehicles, not commercial. He needed the vehicle to be hoisted. He had to take it to another facility to have the work completed. He appreciated the work they did but would like them to get heavy duty hoist.
This review was collected via phone interview by Customer Research Inc.

LM
Lakeshia M.
Detroit, MI
Chrysler Sebring
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Lakeshia said the work turned out okay.
This review was collected via phone interview by Customer Research Inc.

JM
Jerrell M.
Roseville, MI
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Jerrell said everything was good but somehow his radio got stolen out of his vehicle.
This review was collected via phone interview by Customer Research Inc.

JA
Jackie A.
Warren, MI
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jackie said the customer service was good, but they did not fix the original issue, and the parts failed before leaving the parking lot.
This review was collected via phone interview by Customer Research Inc.

KW
Kevin W.
Eastpointe, MI
Ford Econoline Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Kevin said the business did a good job but forgot to put the cover on the front of his vehicle.
This review was collected via phone interview by Customer Research Inc.

VP
Vivian P.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Vivian said Mike was great with explaining and provided good customer service. He is courteous and helpful, but they need to more communication with the customer in regards to calling and letting the customer know what is going on.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Saint Clair Shores, MI
Pontiac Bonneville
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Andre said the service was overpriced.
This review was collected via phone interview by Customer Research Inc.

LR
Latressa R.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Latressa said the business provided good service. However, she said they tried to pressure her with more unnecessary repair work.
This review was collected via phone interview by Customer Research Inc.

RM
Reasha M.
Eastpointe, MI
GMC Envoy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Reasha said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AG
Arthur G.
Roseville, MI
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Arthur said the staff did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

KN
Kira N.
Detroit, MI
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Kira said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

RP
Reginald P.
Detroit, MI
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2017 Category: Service
Reginald said the service was good but there were a couple of repairs that were missed and they need to be fixed.
This review was collected via phone interview by Customer Research Inc.

DG
Deonta G.
Detroit, MI
Jeep Commander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Deonta said they did not inform him that his vehicle was not going to be ready on that day.
This review was collected via phone interview by Customer Research Inc.

TM
Thorne M.
Detroit, MI
Dodge Nitro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2017 Category: Service
Thorne said there were a few issues but they took care of it right away.
This review was collected via phone interview by Customer Research Inc.

MB
Maya B.
Eastpointe, MI
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Maya said it was pretty good service and it was easy. She was in and out. She didn't like the fact that she couldn't go to work for 2 days because they were working on the vehicle.
This review was collected via phone interview by Customer Research Inc.

TG
Tanisha G.
Detroit, MI
Chrysler 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017 Category: Service
Tanisha said this business was supposed to check everything on her vehicle, but failed to advise her that it needed oil.
This review was collected via phone interview by Customer Research Inc.

DW
Donald W.
Flint, MI
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Donald said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JL
Jamilia L.
Detroit, MI
Dodge Stratus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Jamilia said she was told her vehicle would be ready by noon the next day. She arrived 10 minutes earlier than the promised time. The technicians were not working on her vehicle nor was it ready. She and another customer whom also was told to be there at noon sat in the waiting area until 4:00 pm. There were several vehicles coming, being serviced and leaving while they waited. It was not until Frank showed up that the vehicles got done and they were released. She would like to thank Frank, otherwise they would have had to continue to wait. She was having her brake line repaired. The average cost of the repair in the area is less than $200. She may have been overcharged at the rate of $400. The technicians have bad customer service skills. If the vehicle is not going to be delivered on time, they should contact the customer and let them know so other arrangements can be made. She was 2 hours late getting to work.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Roseville, MI
Mercury Villager
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2017 Category: Service
Mark said this business did try to work with him on the price, and they were able to reduce it from $1400 to $800. The repair was still more than he would have liked to pay. Other than that, everything was good.
This review was collected via phone interview by Customer Research Inc.

TB
Tiffany B.
Eastpointe, MI
Lincoln MKZ
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2017 Category: Service
Tiffany said she recommends this business and they are working with her to make her vehicle a lot better.
This review was collected via phone interview by Customer Research Inc.