Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

240 Reviews

90% Would Recommend
Latest Review 4 days ago

Reviews


VP
Vivian P.
Detroit, MI
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Vivian said Mike was great with explaining and provided good customer service. He is courteous and helpful, but they need to more communication with the customer in regards to calling and letting the customer know what is going on.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Saint Clair Shores, MI
Pontiac Bonneville
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Andre said the service was overpriced.
This review was collected via phone interview by Customer Research Inc.

LR
Latressa R.
Detroit, MI
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Latressa said the business provided good service. However, she said they tried to pressure her with more unnecessary repair work.
This review was collected via phone interview by Customer Research Inc.

RM
Reasha M.
Eastpointe, MI
GMC Envoy
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Reasha said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AG
Arthur G.
Roseville, MI
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Arthur said the staff did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

KN
Kira N.
Detroit, MI
Acura MDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Kira said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

RP
Reginald P.
Detroit, MI
Ford Explorer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2017 Category: Service
Reginald said the service was good but there were a couple of repairs that were missed and they need to be fixed.
This review was collected via phone interview by Customer Research Inc.

DG
Deonta G.
Detroit, MI
Jeep Commander
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Deonta said they did not inform him that his vehicle was not going to be ready on that day.
This review was collected via phone interview by Customer Research Inc.

TM
Thorne M.
Detroit, MI
Dodge Nitro
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2017 Category: Service
Thorne said there were a few issues but they took care of it right away.
This review was collected via phone interview by Customer Research Inc.

MB
Maya B.
Eastpointe, MI
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Maya said it was pretty good service and it was easy. She was in and out. She didn't like the fact that she couldn't go to work for 2 days because they were working on the vehicle.
This review was collected via phone interview by Customer Research Inc.

TG
Tanisha G.
Detroit, MI
Chrysler 300
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017 Category: Service
Tanisha said this business was supposed to check everything on her vehicle, but failed to advise her that it needed oil.
This review was collected via phone interview by Customer Research Inc.

DW
Donald W.
Flint, MI
Chevrolet Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Donald said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JL
Jamilia L.
Detroit, MI
Dodge Stratus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Jamilia said she was told her vehicle would be ready by noon the next day. She arrived 10 minutes earlier than the promised time. The technicians were not working on her vehicle nor was it ready. She and another customer whom also was told to be there at noon sat in the waiting area until 4:00 pm. There were several vehicles coming, being serviced and leaving while they waited. It was not until Frank showed up that the vehicles got done and they were released. She would like to thank Frank, otherwise they would have had to continue to wait. She was having her brake line repaired. The average cost of the repair in the area is less than $200. She may have been overcharged at the rate of $400. The technicians have bad customer service skills. If the vehicle is not going to be delivered on time, they should contact the customer and let them know so other arrangements can be made. She was 2 hours late getting to work.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Roseville, MI
Mercury Villager
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2017 Category: Service
Mark said this business did try to work with him on the price, and they were able to reduce it from $1400 to $800. The repair was still more than he would have liked to pay. Other than that, everything was good.
This review was collected via phone interview by Customer Research Inc.

TB
Tiffany B.
Eastpointe, MI
Lincoln MKZ
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2017 Category: Service
Tiffany said she recommends this business and they are working with her to make her vehicle a lot better.
This review was collected via phone interview by Customer Research Inc.

GE
Genevieve E.
Detroit, MI
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2017 Category: Service
Genevieve said this facility was great.
This review was collected via phone interview by Customer Research Inc.

DC
Darius C.
Harper Woods, MI
Pontiac Grand Am
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017 Category: Service
Darius said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

GJ
Gloria J.
Detroit, MI
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2017 Category: Service
Gloria said this business discovered a problem that never occurred, prior to the service.
This review was collected via phone interview by Customer Research Inc.

MW
Martinuel W.
Eastpointe, MI
Cadillac SRX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2016 Category: Service
Martinuel said the business took too long to fix his vehicle but the service was good.
This review was collected via phone interview by Customer Research Inc.

DD
DAVID D.
Eastpointe, MI
Saturn SL1
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016
close to home
mm
Aimee W. from City Automotive - Firestone responded on 11/07/2016

Thank you so much for the business David and for the review!