Hi Deborah. Confused by your review. We diagnosed the cause of your problems. Discussed the costs associated with those repairs and YOU decided not to have it repaired. We didn't even charge you to diagnose the situation. The technician spent a lot of time on your vehicle and even brought you into the shop to show you what had to be repaired. I would completely understand us getting a bad review for bad service, but we went out of our way to help you. This is a completely bogus review.