Mrs. Dreher, We appreciate your business and regret that you and your husband did not get the service you have become accustomed to at Auto-Excel. I would like you to know that we value each and every customer and address customer concerns diligently. I can assure you that upon discussing this matter with my staff we have made changes that will improve communication. I hope that you will come back and use the free oil change that Chuck gave you for the misunderstanding. Sincerely, Lance - Owner
Damon we apologize for you not receiving a print out of your estimate. It is our policy to give proper oral and written comunication to our customers and we regret that did not happen with your visit. I have directed that a copy of your estimate be mailed to you. Sincerely, Lance - Owner
Ms. Davis, We apologize for the misunderstanding. Our records show that we only charged you for ten additional lug nuts and gave you three at no cost. The seven defective lugs nuts that we installed previously were replaced free of charge under your Auto-Excel warranty. Again, we apologize! Sincerely, Lance - Owner
Also prices on tires cant be beat.