Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

263 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 7 days ago

Reviews


TP
Tangela P.
Missouri City, TX
Mercedes-Benz CLA-Class
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04/13/2018
Great customer service
Great customer service!!! David / Tony Resolved all of my issues as well as concerns.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2018
Wow
Communication sucks they want you to pay in front for your parts & the parts take forever to come in. Be careful with their prices. I had to keep calling to check to see if my part came in. It’s a pregnant woman at the front desk she doesn’t speak all she does eating. This was my first time at this place and I will not be back!
B7fc967e66c32dfe70146069f749865f?s=28
Terrell B., General Manager from Sienna Auto

I'm glad we talked today. I hope you understood that because your parts were special order, dealer only, we required the parts payment only because the dealer holds us responsible for special order parts. We are glad that we got your car repaired after the previous shop damaged it. Have a safe trip.

Terrell Bales
General Manager

JG
Jorge G.
Missouri City, TX
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Jorge said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Missouri City, TX
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
James said the staff talked to him and answered all his questions. They took care of him right away and he has confidence in them.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Missouri City, TX
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Great Place
Excellent service and friendly staff

TP
Tiffany P.
Missouri City, TX
Subaru Legacy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Tiffany said the service was done quickly. The work was easy. She had a good experience.
This review was collected via phone interview by Customer Research Inc.

LM
Lissette M.
Fresno, TX
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Lissette said the service is really nice and really great. The guy in the front is a really nice person and she appreciates the way he approaches the customer.
This review was collected via phone interview by Customer Research Inc.

KC
Kara C.
Missouri City, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Kara said this business was fast, easy and convenient.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Webster, TX
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Service
Fast friendly service.

RG
Rhon G.
Fresno, TX
smart fortwo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Rhon said, this business stayed late to service his vehicle and he was very happy with their service.
This review was collected via phone interview by Customer Research Inc.

CC
Clyde C.
Missouri City, TX
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Clyde said everything was good and he was very happy.
This review was collected via phone interview by Customer Research Inc.

MS
Melonie S.
Fresno, TX
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Melonie said she likes the business and they're quick.
This review was collected via phone interview by Customer Research Inc.

SS
Stephanie S.
Missouri City, TX
Volkswagen Jetta Sedan
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04/29/2018
Great place
The guys at sienna auto are always so friendly and helpful. I really trust them. They have great customer service and always provide excellent and quality service to my vehicle. Thank you Sienna auto!

TA
Tayo A.
Missouri City, TX
Hyundai Equus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Courteous crew
Interactive staff. Gets you in and out without a fuss.

Anonymous avatar
Verified Customer
Missouri City, TX
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Good service and friendly folks
I had a problem with battery. Went in without appointment. They were able to get me in rather quickly, check things out, fixed my problem and was out in a little over 2 hours.

CS
Constance S.
Missouri City, TX
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Oil change
Quick service

AR
Aravind R.
Missouri City, TX
Acura MDX
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04/25/2018
State Inspection, in and out.
I got state inspection done for my MDX. Great service. No over selling.

WH
William H.
Missouri City, TX
Acura 3.5RL
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04/24/2018
The persistent care that David gave me and his honesty.
We had a number of things going on with the Acura RL 2000, which were puzzling all of us, now auto is back at shop to solve its final problems, hopefully we will solve it.

FA
Febronie A.
Fresno, TX
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
You fix my car the right way and quickly. I do not have any complaint.
You fix my car the right way and quickly

Anonymous avatar
Verified Customer
Missouri City, TX
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Excellent Service
Very courteous, high integrity operation , prompt , friendly , excellent service

LR
Lera R.
Fresno, TX
Mercedes-Benz GLC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Lera said the entire staff was pleasant from the moment she arrived to the moment her vehicle was ready. The mechanics were efficient and got her out on the road fast. The female employee at the front desk was exceptional.
This review was collected via phone interview by Customer Research Inc.