Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

592 Reviews

96% Would Recommend
Latest Review 6 days ago

Reviews


JF
Jeff F.
Brook Park, OH
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Jeff said he was treated wonderfully, the diagnosis was excellent, the follow up was quick, and the staff was efficient. It didn't cost him an arm and a leg. The business did a wonderful job, and he is a happy camper.
This review was collected via phone interview by Customer Research Inc.

JO
James O.
Chapin, SC
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
James said everything with the business was fine.
This review was collected via phone interview by Customer Research Inc.

DT
Darryle T.
Brook Park, OH
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Darryle said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Brook Park, OH
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
very friendly, reasonable prices
Very friendly with reasonable prices. Dan explained what his techs found and explained thoroughly what needs to be fixed.

GN
Gheorghe N.
Brook Park, OH
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Gheorghe said he didn't need to wait for very long for service, the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DR
Dennis R.
Cleveland, OH
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Dennis said he's overall happy. The suspension still bounces, though not as much as before.
This review was collected via phone interview by Customer Research Inc.

KP
Kathy P.
Brook Park, OH
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Kathy said this is a great business. Their work is excellent. They've used them for quite a few years. They're trustworthy. She spent $4900 for an oil change and rebuilding of the transmission. She received an oil change notification recently. The records need to be updated. Everything was explained.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Cleveland, OH
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
John said that the facility did a good job, provided good pricing and everything was fine.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Brook Park, OH
Honda Odyssey
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/16/2018
Very Disappointed
I have been going there from time to time for almost 5yrs and each time have been less impressed.They are known for being higher priced than the other shops in Brook Park but they are also known to do good work in the past.They do offer payment plans which is great for unexpected repairs however I will no longer go there after my last experience.I purchased a buy one get one free oil change package which included not only an oil change but rotation of all 4 tires,a 51 point inspection,check the battery and fluids.I am pretty sure I got the oil change and I was told about a few needed repairs but my tires were not rotated and the safety inspection was not thorough or 51 point.I have a bad and very visible power steering leak which was never mentioned and I also have noisy squealing rear brakes that need to be replaced which was also never brought up.I believe that the front end parts that were close to the oil filter were noticed because of their proximity to the oil change and an actual inspection of my vehicle was never done.If you are not going to give great full service to people who buy your deals then don't offer the deals at all.I even asked if those things were done on my vehicle before signing the receipt and was told yes everything on the certificate was done.I trusted it would be and I was lied to.I will not be back

MM
Margaret M.
Brook Park, OH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Margaret said the employees were honest. They did not try to cheat her on her service.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Strongsville, OH
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
New Shop - Great People
The shop I used for my services closed suddenly and I had to find another shop. I am one who maintains my cars and keeps them a very long time. In order to do that you need a shop that is experienced and forthright. This shop is just that. Though they were not the least expensive, they are thorough and professional. They treat you like family and as a customer that is important to me. The level of detail given and the use of technology to email/text photos of the issues so you can make an informed decision is a step above other shops. Vehicles have issues and its not the shops fault that repairs can get costly at times. When I spend my hard earned money here I know its done right!

RF
Reo F.
Ohio
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Reo said she was very pleased so she will be switching all her vehicle services to this business.
This review was collected via phone interview by Customer Research Inc.

LC
Lillian C.
Cleveland, OH
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Great service, friendly
I had broke down and tech came across the street to help get the car to the shop.

VL
Victor L.
Cleveland, OH
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Victor said the staff bent over backwards to help him out. The went beyond what was expected.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Cleveland, OH
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Brian said the service was excellent. The employees are very nice people and did a very good job. Dave was up front and didn't push services on him.
This review was collected via phone interview by Customer Research Inc.

GG
Gregory G.
Cleveland, OH
Volkswagen CC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Gregory said he had a diagnostic and they were very respectful.
This review was collected via phone interview by Customer Research Inc.

RR
Ryan R.
Brecksville, OH
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Ryan said the facility does a good job.
This review was collected via phone interview by Customer Research Inc.

CL
Carol L.
Brunswick, OH
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Carol said she got good service at the business.
This review was collected via phone interview by Customer Research Inc.

KW
Kathy and Neil W.
Hinckley, OH
INFINITI M37
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Timely
Not a long wait and provided flexible appointments

JB
Joan B.
Cleveland, OH
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Joan said they are the nicest, friendliest, and most courteous people. They are really great. She likes them and the way they communicate over the phone. She's very pleased with them.
This review was collected via phone interview by Customer Research Inc.