Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

634 Reviews

96% Would Recommend
Latest Review 11 days ago

Reviews


TM
Tim M.
Brook Park, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Spoke with Missy. She said the staff were excellent.
This review was collected via phone interview by Customer Research Inc.

RY
Ron Y.
Cleveland, OH
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Ron said the business has great mechanics.
This review was collected via phone interview by Customer Research Inc.

AJ
Adolpho J.
Ohio
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Adolpho said the employees were the best. His vehicle is running well now.
This review was collected via phone interview by Customer Research Inc.

TL
Thomas L.
Cleveland, OH
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Thomas said they took care of him and they listened to his concerns.
This review was collected via phone interview by Customer Research Inc.

AT
Andrew T.
North Royalton, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
Excellent service
I showed up without an appointment for a tire repair, and was provided a loaner vehicle and the repair was made promptly. I was also provided extra assistance in submitting a claim to a tire protection policy. Everyone at the company went above and beyond to eliminate any inconvenience for me.

LK
Linda K.
Brook Park, OH
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Linda said she had a good experience. Everything was taken care of really well. She was in and out.
This review was collected via phone interview by Customer Research Inc.

GC
Gregory C.
Brunswick, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Gregory said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Cleveland, OH
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
John said he got everything done that he needed.
This review was collected via phone interview by Customer Research Inc.

BL
Bryan L.
Cleveland, OH
Chevrolet Express Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
Bryan said the staff was courteous, professional, prompt, and they provided service, in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

VP
Vincenzo P.
Berea, OH
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
Great service
Always keep you updated and seem to do more then is necessary to ensure quality of work is high and make you feel appreciated for choosing their shop.

AO
Andrea O.
Brook Park, OH
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Service was unbelievably quick and efficient!!!
My wheel bearings went out...again...its been a few years but I had a lifetime warranty from them and went straight to the shop on the way home from work. Dan was amazing! Customer service there is ALWAYS excellent! I was worried because they didn't have loaner car available, but as we were chatting, he discovered they had the part in stock and immediately started working on my car and I was out of there in less than an hour! Me and my family have been going there for service for more than 6 years and they are always accommodating and helpful beyond expectations! Thanks Dan and I am so sorry I do not remember the mechanics name...they were awesome!!!

RK
Ryan K.
Cleveland, OH
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Spoke with David. He said the team has been doing good work since he's been a customer.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Cleveland, OH
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Michael said the employees were honest. They cleared up his vehicle's issue.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Chardon, OH
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Daniel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GJ
Gerrell J.
Cleveland, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Gerrell said she had a good experience at this business. However her brakes are still making the same noise she brought her vehicle in for.
This review was collected via phone interview by Customer Research Inc.

AC
Amy C.
Youngstown, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Amy said the staff was nice, accommodating, and kept her updated.
This review was collected via phone interview by Customer Research Inc.

AC
Alicia C.
Brook Park, OH
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Alicia said the staff was nice and straightforward with her about the required repairs.
This review was collected via phone interview by Customer Research Inc.

MG
Margaret G.
Lakewood, OH
Subaru Forester (Natl)
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2018
Not up to usual standards
I have been a customer of ART for over four years and have never been disappointed with customer service, workmanship, or cost. One of the best things about ART was that the mechanics would look over my car (which is 14 years old with almost 200k miles), send me the report via email, and tell me what REALLY needed to be fixed and what could wait. This time, there were a few things I noticed. First off, Laurie has retired - she will be missed! She had wonderful customer service skills and was always so accommodating. Second, the mechanics only worked on what I asked them to this time and did not fully inspect my vehicle or submit a report via email. I'm worried that there may be another problem (brakes in particular) that they did not catch. Third, it's a super minor detail, but they didn't replace the oil change sticker on my car saying when my next oil change should be. All of these things added up to a very average experience, and I think it's probably mostly due to the fact that the Brook Park location is short staffed now. I hope that ART can find a replacement for Laurie soon and get back to the thorough approach that they had in past visits.

JR
Jorge R.
Parma Heights, OH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018
Customer
I trust bringing my vehicle here for repairs. The staff is always very nice, polite and honest.

MB
Milutin B.
Brook Park, OH
Mercedes-Benz 300SEL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Milutin said everything went exactly as needed.
This review was collected via phone interview by Customer Research Inc.