Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

621 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


DC
Daniel C.
Chardon, OH
Nissan JUKE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Daniel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GJ
Gerrell J.
Cleveland, OH
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Gerrell said she had a good experience at this business. However her brakes are still making the same noise she brought her vehicle in for.
This review was collected via phone interview by Customer Research Inc.

AC
Amy C.
Youngstown, OH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Amy said the staff was nice, accommodating, and kept her updated.
This review was collected via phone interview by Customer Research Inc.

AC
Alicia C.
Brook Park, OH
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Alicia said the staff was nice and straightforward with her about the required repairs.
This review was collected via phone interview by Customer Research Inc.

MG
Margaret G.
Lakewood, OH
Subaru Forester (Natl)
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2018
Not up to usual standards
I have been a customer of ART for over four years and have never been disappointed with customer service, workmanship, or cost. One of the best things about ART was that the mechanics would look over my car (which is 14 years old with almost 200k miles), send me the report via email, and tell me what REALLY needed to be fixed and what could wait. This time, there were a few things I noticed. First off, Laurie has retired - she will be missed! She had wonderful customer service skills and was always so accommodating. Second, the mechanics only worked on what I asked them to this time and did not fully inspect my vehicle or submit a report via email. I'm worried that there may be another problem (brakes in particular) that they did not catch. Third, it's a super minor detail, but they didn't replace the oil change sticker on my car saying when my next oil change should be. All of these things added up to a very average experience, and I think it's probably mostly due to the fact that the Brook Park location is short staffed now. I hope that ART can find a replacement for Laurie soon and get back to the thorough approach that they had in past visits.

JR
Jorge R.
Parma Heights, OH
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018
Customer
I trust bringing my vehicle here for repairs. The staff is always very nice, polite and honest.

MB
Milutin B.
Brook Park, OH
Mercedes-Benz 300SEL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Milutin said everything went exactly as needed.
This review was collected via phone interview by Customer Research Inc.

CM
Connee M.
Cleveland, OH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018 Category: Service
Connee said it was more of a personal touch at this business. They don't seem to be going for the money. She had an air conditioning problem. The mechanic thought of a way to help her to not pay hundreds of dollars, so he fixed it in a more affordable way.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Cleveland, OH
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
John said the service was good. The work was completed at its estimated price.
This review was collected via phone interview by Customer Research Inc.

JK
Jerry K.
Brook Park, OH
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018
Dependable and honest
We have been customers of Auto Repair Technology since they opened their Snow Road facility. Over the years the staff has always been kind, courteous, and professional. When we've needed emergency repairs, they've always fit us in to their schedule. Thank you, Jerry and staff.

AW
Anthony W.
Cleveland, OH
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018
Friendly and honest.
Went in for a oil change and they checked the battery out of courtisty. Well great because found out battery was not taking a charge. In this cold weather would not have found out till it was to late. Its things like this that makes us keeping back. Keep up the good work ethics!!

ANTHONY & DIANE WESLEY of Middleburg Hts.

RB
Renee B.
Litchfield, OH
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Renee said this business was good and did not give her a hard time. They did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

RB
Renee B.
Litchfield, OH
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Renee said this business was good and did not give her a hard time. They did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

RW
Rob W.
Cleveland, OH
Chevrolet Uplander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Rob said the employees towed her vehicle, found the problem that day, and it was fixed the next day. She stated she was thankful for their help. Mark was very helpful.
This review was collected via phone interview by Customer Research Inc.

LM
Lloyd M.
Cleveland, OH
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Lloyd said the employees he dealt with during his visit to this business were prompt and nice. They provided him with a loaner vehicle, as well.
This review was collected via phone interview by Customer Research Inc.

AB
Alexis B.
Fairview Park, OH
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Alexis said this business did what it was supposed to do in a timely manner. They were nice professional.
This review was collected via phone interview by Customer Research Inc.

SK
Sandy K.
Brunswick, OH
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Sandy said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LG
Lenin G.
Cleveland, OH
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Lenin said the staff was very nice and helpful. He was impressed with how knowledgeable they were.
This review was collected via phone interview by Customer Research Inc.

SK
Sheryl K.
Cleveland, OH
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017
Always there when I need them..
No matter what day I call...Mark is there to help...
SUV is running awesome....
Best part is Auto Technology beats other estimates..
Been going there for a few years now...so grateful

JD
Judy D.
Brook Park, OH
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Judy said she has been a customer for 30 years. She went to another service provider first and he was not given the correct diagnosis.
This review was collected via phone interview by Customer Research Inc.