This was for the replacement of the rocker arm on my Ford 150
This probably sounds like my review was coached but it was the real deal. Great job! Here is why. Location is great. Easy to get to. Shop is kept exceptionally clean. Vehicle was kept overnight and inside the bay so that I was solid with it being safe. They took care of the extra details when they were doing repairs. I appreciate the fact that when my car was returned the engine had been cleaned and the usual oil smudge marks that you grow accustomed to seeing at other facilities were not to be found. The operator owner working the service desk was on point. Lots of knowledge about my vehicle. Here is what I thought was really cool. They opened my own online maintenance file which my car can take with it when I go to sell the automobile. I can use it to help with the resale value of the truck. I don't even know if the dealership offers that. But it does not matter because the service at Northwest far exceeded what I received at dealership. I appreciate the fact that they gave the car an an overall inspection even checking the expected life of my forward break disks. That shows that they want to earn my future business. So ya it was a great experience and I will be back.